About 2 weeks ago, the DVD burner on my uncle’s Windows 7 64-bit computer stopped working and had this error:
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
He does not recall having any error messages or other problems around that time. We thought the drive was bad, so we bought a new one (ASUS DRW-24B1ST) and installed it, but still have the same error. I called ASUS, and they sent me this link https://www.lifewire.com/how-to-fix-code-39-errors-2623185.
I’ve reinstalled the driver software. When I try to update the driver software, it says “The best driver software for your device is already installed. The solution about the registry keys says you MUST have UpperFilters and LowerFilters in the registry for this solution to work. I only have LowerFilters. Obviously, replacing the hardware did not solve the problem.
I don’t know what else to try. Any help would be greatly appreciated.