I have a friend's Toshiba laptop that will not sign into her account. After the temp profile it says in the pop-up window that you can't access your files and files created will be deleted when you sign out.
Also, computer will not access internet without cat5 cable plugged in. Cannot find any other connections. I did download 17 updates and they installed ok but every time I reboot the computer it starts out with " Getting Windows ready" ...Then takes 5 or more minutes to boot up. Now after several reboots and updating it starts up in just under 5 minutes and shows blue screen with the time and date in lower left along with the internet access icon with a red x and the battery icon.
Click on the page and her log-in shows up. Enter her password and I get "Preparing Windows". After a couple minutes it shows me the pop-up about the temp profile.
I ran Malwarebytes, and JRT. Still doing this. Tried a command prompt with sfc/scannow and it ran into "error 87".
I'm running out of ideas to try on this thing... Any hints?