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Multi-minute hangs of Windows 7 x64 for the last month or so


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#1 PapagenoX

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Posted 29 December 2016 - 01:30 PM

Hello all, this is a real puzzler:  My Windows 7 x64 machine (I built the core of it myself about 5 years ago, then "half-refreshed" it in Spring 2015 with an SSD, a new PSU, case and video card), for about the last month, has occasionally just become totally unresponsive (apart from registering mouse movement) on about 3 or 4 occasions (often after coming back from sleep or reboot).  A couple of times I just let it sit there and went off to do something else, and it came back to functionality on its own.

 

I suspect that it's either driver related OR that there may suddenly be a conflict between the real-time protection functionalities of Microsoft Security Essentials and Malwarebytes Pro <--just updated the latter to 3.0x.  The reason I suspect those things (drivers or the possible conflict) is that when I manage to boot into Safe Mode*, "everything is awesome" as the Lego movie song goes.

 

Has anyone else been seeing this with Windows 7 (especially if running MSE and Malwarebytes Pro/Premium)?  I'm building a new machine soon, but in the meantime I'd really like to figure out what's going on with this one.

 

 

*BTW, what's the surefire way to boot into safe mode with Windows 7?  The F8 key spam on boot doesn't seem to work anymore (maybe because my OS is now on an SSD).



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#2 usasma

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Posted 01 January 2017 - 06:46 AM

I'd suggest waiting until it happens again, then let it recover on it's own (but watch it).

Then generate this report (I don't think you'll need the temp stuff - but that's up to you):

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


I don't have a W7 system to test with, but this link may help w/Safe Mode boots:  http://www.howtogeek.com/howto/windows-vista/force-windows-to-boot-into-safe-mode-without-using-the-f8-key/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 PapagenoX

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Posted 01 January 2017 - 01:12 PM

Hi, usasma (John, right?) and happy new year.  You helped me figure out around this time last year that the RAM kit I'd been using since late 2011 when I put together the current guts of my machine...was bad, but subtly so, because it always passed memtest86+ with flying colors. Still kicking myself about not figuring that out myself sooner.  :angry:  Thanks for that help and your reply of this morning.

 

Anyway, since I wrote my post I discovered this "known issue" with Malwarebytes Pro running alongside MSE per the devs: "Microsoft Security Essentials running alongside Malwarebytes 3.0 might cause system lockdowns under Windows 7 due to a buggy Microsoft update."  They're not more specific about whether it's a problem with an update to the MSE client or what.  In any case for now I've actually uninstalled Malwarebytes Premium to see if the problem goes away entirely.  I'm also on the verge of finally replacing my motherboard/CPU/RAM (i7 6700, Asus Z170-A motherboard, Corsair LPX RAM at 3000 MHz) and installing Windows 10, and you can be certain that before I commit to the new hardware I'll be creating a test bed (I've even bought a second PSU just for this purpose, which I'll keep around as a backup) and burning it in with P95 etc.  Not going to get burned twice by "stealthily bad" hardware! :)



#4 usasma

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Posted 03 January 2017 - 04:08 PM

Where did you find this issue posted?  I also work over at the MalwareBytes forums and am interested in this issue.

I'm starting to lean towards thinking that there is a "delicate" driver in MalwareBytes that doesn't react well to problems with other drivers involved in networking (to include antivirus programs, etc).

This "delicate" driver (I suppose) will fail if it encounters anything out of the ordinary.  I'm suspecting that the driver needs to incorporate some more robust error-correcting mechanisms - but I'm not a driver developer, so that's way out of my league!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 PapagenoX

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Posted 03 January 2017 - 05:21 PM

Where did you find this issue posted?  I also work over at the MalwareBytes forums and am interested in this issue.

I'm starting to lean towards thinking that there is a "delicate" driver in MalwareBytes that doesn't react well to problems with other drivers involved in networking (to include antivirus programs, etc).

This "delicate" driver (I suppose) will fail if it encounters anything out of the ordinary.  I'm suspecting that the driver needs to incorporate some more robust error-correcting mechanisms - but I'm not a driver developer, so that's way out of my league!

 

I saw the sentence that I quoted above in the first post of this thread: https://forums.malwarebytes.com/topic/191805-malwarebytes-30-known-issues/ 

 

Anyway, I thought about installing the latest version of Malwarebytes 2.2.x in the meantime, but I even had problems before upgrading to 3.0.x, and zero problems since I uninstalled Malwarebytes completely.

 

Cheers,

José aka PapagenoX



#6 usasma

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Posted 05 January 2017 - 09:33 AM

Thanks for the info - I wasn't aware of this topic.

I"ve pinned it to my Bookmarks Toolbar so I can get at it quickly (FYI - it was edited yesterday, so it's an active topic).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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