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Outlook desktop version and web version file deletion


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#1 Saphira2021

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Posted 29 December 2016 - 10:44 AM

I hope this is not too cryptic a title but don't know better way to put this.

 

I purchased a new computer and wanted to set up MS Outlook the same way it was set up on the old computer. Both computers run 2016 version. My goal was to have outlook on my PC download the messages and delete them on server so there is nothing on the web (this is just a personal private account, not business). I had it set up that way before in Outlook 2007 and know it worked just fine.

 

This is a gmail account.

 

I signed in to that account on the web version and  discovered that even though the email is downloaded and the settings say to delete when downloaded, email on the web remains. I decided to delete emails on the web version and proceeded to delete quite a number of folders. at the time, the desktop version was also open.

I then went to desktop version and to my horror discovered that desktop version now was missing the same folders and emails that were deleted off the web version.

It took me a while to figure out that i still had the backup file that i used during the move from one computer to the next (thank you Dropbox!) that i could restore the desktop version with just a few loses.

 

1. I am looking  for a way to clean up the web version provided i can figure out how to do that without deleting desktop files. 

 

2. auto backup for desktop version of outlook. is there a way to automate that? i don't want to take any chances. 

 

Thank you for your help



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#2 SleepyDude

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Posted 29 December 2016 - 10:54 AM

Hi,

 

It seems you are accessing the gmail account using the IMAP protocol, with IMAP the e-mail is stored on the gmail server and Outlook is keep in sync with the server that's why if you delete some mails using the web interface they will be removed from outlook and vice-versa.

 

If I'm not mistaken Outlook will also show some local folders besides the IMAP folders/labels on the server, if you move the messages from the IMAP folders to the local folders they get deleted from the gmail server and keep only on the local Outlook folders.


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#3 Saphira2021

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Posted 29 December 2016 - 02:30 PM

Hi,

 

It seems you are accessing the gmail account using the IMAP protocol, with IMAP the e-mail is stored on the gmail server and Outlook is keep in sync with the server that's why if you delete some mails using the web interface they will be removed from outlook and vice-versa.

 

If I'm not mistaken Outlook will also show some local folders besides the IMAP folders/labels on the server, if you move the messages from the IMAP folders to the local folders they get deleted from the gmail server and keep only on the local Outlook folders.

Yes, sorry, i should have posted my settings:

 

tried to add a picture but not seeing the attachment option?

Account type IMAP and grayed out, not able to change

incoming server pop.gmail.com

outgoing stmp.gmail.com

 

That is what the provider (verizon) told me it should be. don't have much faith in their ability to give the right info, so asking here.






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