Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

no network driver


  • Please log in to reply
54 replies to this topic

#1 ron316

ron316

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:09:42 AM

Posted 28 December 2016 - 09:00 PM

hi everyone i just downgraded my laptop from wind8 to wind7 pro it all installed ok but now i have no network and when i plug my usb in it doesn t show iether and it is a legit windows 7 pro with keys.any help would be great



BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 24,282 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:42 AM

Posted 28 December 2016 - 09:08 PM

What is the make and model of the computer? Do you mean the Ethernet Driver, Wifi Driver, or both? You mention plugging in a USB. Do you mean a USB Wifi dongle or the USB port does not work when attachina a standard USB flash drive?

 

Open Device manager. On any device with a yellow exclamation point right click and select properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line from each device with the yellow exclamation point.



#3 ron316

ron316
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:09:42 AM

Posted 28 December 2016 - 09:37 PM

it is a tp500ln asus laptop flip both wifi and internet driver and the usb ports dont work.

Internet controller PCI\VEN_10EC&DEV_8168&SUBSYS_200F1043&REV_12

Network Controller PCI\VEN_168C&DEV_0034&SUBSYS_22081A3B&REV_01

PCI Data Acquisition signal processing controller PCI\VEN_8086&DEV_9CA4&SUBSYS_19DD1043&REV_03

PCI Device PCI\VEN_10EC&DEV_5287&SUBSYS_200F1043&REV_01

PCI Simple Communication Controller PCI\VEN_8086&DEV_9CBA&SUBSYS_19DD1043&REV_03

SM Bus Controller PCI\VEN_8086&DEV_9CA2&SUBSYS_19DD1043&REV_03

Universal Serial Bus (USB) Controller PCI\VEN8086&DEV_9CB1&SUBSYS_19DD1043&REV_03

Unknown Devices ACPI\INT33D3 HERE IS ALL THE INFO THANKS



#4 JohnC_21

JohnC_21

  • Members
  • 24,282 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:42 AM

Posted 28 December 2016 - 09:42 PM

There may be problems finding these drivers. The support site for this model only shows support for Windows 8.1 and 10. I will attempt to find your Wifi drive first.

 

Edit: Your computer has both USB 2 and USB 3 ports. The USB 3 ports are normally blue. Windows 7 does not have native USB 3 support. If you attach a USB flash drive make sure you are using the USB 2 ports which are black.

 

Edit Edit:

 

PCI\VEN_168C&DEV_0034&SUBSYS_22081A3B&REV_01  is your Atheros AR946x chipset Wifi

 

Here is the page for your driver. Click the green download button. Copy the file to a flash drive attached to another computer. Unzip the file to the desktop of the tp500ln. In the folder will be 6 files. The files with the x suffix are for 64bit. Delete the other files which are 32bit. The ones you keep will be

 

athrextx.cat

athrx.sys

netathrx.inf

 

Right click the Network Controller in Device Manager. Select Update Driver. Point it to the inf file in the unzipped folder on the desktop.


Edited by JohnC_21, 28 December 2016 - 09:52 PM.


#5 ron316

ron316
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:09:42 AM

Posted 28 December 2016 - 09:51 PM

ok thanks



#6 JohnC_21

JohnC_21

  • Members
  • 24,282 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:42 AM

Posted 28 December 2016 - 09:59 PM

Internet controller PCI\VEN_10EC&DEV_8168&SUBSYS_200F1043&REV_12   This is a Realtek LAN You can get it here. Your download would be

 

Win7 and Server 2008 R2 Auto Installation Program (SID:1931943)

7.103 2016/12/27 10446k Global

 

Once you have internet then download this intel utility for the Devices with a Vendor of 8086

 

http://www.intel.com/content/www/us/en/support/detect.html

 

Edit: Unknown Devices ACPI\INT33D3  Intel Smart Connect Technology

 

https://downloadcenter.intel.com/download/23109/Intel-Smart-Connect-Technology


Edited by JohnC_21, 28 December 2016 - 10:04 PM.


#7 ron316

ron316
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:09:42 AM

Posted 28 December 2016 - 10:04 PM

ok thank you so much for all your help.i just need to get usb working i tried all the port and none show up.can i have computer boot from bios to run usb stick to put files on my computer



#8 JohnC_21

JohnC_21

  • Members
  • 24,282 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:42 AM

Posted 28 December 2016 - 10:11 PM

PCI\VEN_10EC&DEV_5287&SUBSYS_200F1043&REV_01 is your card reader. I have not seen anything in your list regarding a USB driver.

 

I take it there is no optical drive on this computer, correct?


Edited by JohnC_21, 28 December 2016 - 10:14 PM.


#9 ron316

ron316
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:09:42 AM

Posted 28 December 2016 - 10:22 PM

no it doesn t

#10 JohnC_21

JohnC_21

  • Members
  • 24,282 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:42 AM

Posted 28 December 2016 - 10:29 PM

I am not sure how to approach this problem. When you open Device Manager is there a section for USB controllers?

 

Edit: See this video on a possible resolution to no USB ports.


Edited by JohnC_21, 28 December 2016 - 10:34 PM.


#11 ron316

ron316
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:09:42 AM

Posted 28 December 2016 - 10:35 PM

what about if i pull the hard drive out and load the file on it that way pn another pc

#12 JohnC_21

JohnC_21

  • Members
  • 24,282 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:42 AM

Posted 28 December 2016 - 10:48 PM

That is possible. You would need to connect the drive using an enclosure or usb adapter. I would get the Wifi driver copied first. 

 

Another way would be to boot a live linux USB with the drivers copied to another flash drive. You could probably get away using one USB flash drive but having two would be easier. 

 

You need to make sure SecureBoot is disabled in your UEFI settings. Also disable any settings called Quick or Fast Boot.

 

Edit: Did you see my edited post with the video link showing the install of Windows USB hub controllers?


Edited by JohnC_21, 28 December 2016 - 10:56 PM.


#13 ron316

ron316
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:09:42 AM

Posted 28 December 2016 - 10:55 PM

ok great i will check tommorow i do have a encloser and a usb one also i will try it then thank you so much for all your help.i will check in bios also for settings

#14 Justinjames1231

Justinjames1231

  • Banned Spammer
  • 6 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:12 PM

Posted 29 December 2016 - 03:12 AM

Open Device chief. On any gadget with a yellow shout point right snap and select properties. Under the Details tab select Hardware IDs in the dropdown box. Duplicate and post the principal line from every gadget with the yellow outcry point.



#15 ron316

ron316
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:09:42 AM

Posted 29 December 2016 - 08:12 AM

ok thanks




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users