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Connection problems to update server in Vista


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#1 devilus

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Posted 28 December 2016 - 03:27 AM

This is a new problem for me. I had no problems with "checking for updates" until today. The "critical" update KB3204723 from last month was successfully installed and I was able to check updates manually in 15-20 minutes without any problem. Suddenly I cannot do it anymore. I get error code 80072EFE when attempting to check for updates.

 

Tried some suggestions from the net. Unfortunately the problem persists.

 

No problem with Windows 7 on the same computer (dual boot).

 

Are Vista servers down?

 

EDIT: I ran Avast, Malwarebytes Anti-Malware + Anti-Rootkit, TDSS Killer. Nothing found. My system seems to be clean.


Edited by devilus, 28 December 2016 - 05:07 AM.

Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


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#2 rinfrance

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Posted 28 December 2016 - 06:36 AM

Join the club, it is something to do with a MS update and it has screwed many computers.



#3 devilus

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Posted 28 December 2016 - 07:09 AM

Join the club, it is something to do with a MS update and it has screwed many computers.

I don't think it has something to do with an MS update because I don't install every update found. Last few months I only installed the absolute necessary patches to speed up checking and they worked very well. There was no problem at all about ten days ago. And I didn't install any new update.

 

So I'm in another club for persons who don't like updates. :wink:


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#4 lmacri

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Posted 28 December 2016 - 06:30 PM

I had no problems with "checking for updates" until today. The "critical" update KB3204723 from last month was successfully installed and I was able to check updates manually in 15-20 minutes without any problem. Suddenly I cannot do it anymore. I get error code 80072EFE when attempting to check for updates.

 

Hi devilus:

I was fully patched as of November 2016, and Windows Update successfully installed my December 2016 Patch Tuesday updates on 13-Dec-2016 after this month's KB3204723 speed up patch was pre-installed (see a screenshot of my December updates <here>).

 

I just ran another Windows Update today without any problems - the initial "Checking for updates..." phase finished in 15 min and found one optional update for my NVIDIA display driver (which I declined and hid so it would not be re-offered again).  That might not be useful information if your error occurs during the download or installation phase, but I can't see any obvious problems with my Windows Update after installing the December 2016 Patch Tuesday updates.

I always have my automatic Windows Updates disabled [Windows Update | Change settings | Important updates | Never check for updates (not recommended)] and only run manual Windows Updates (Windows Update | Check for updates) once or twice a month.  If Windows Update continues to throw error messages you might want to try running a MS CheckSUR diagnostic (also known as the System Update Readiness Tool or DISM/SURT) described in post # 6 of moxol's thread Microsoft Fix It Windows Update Troubleshooter in the VistaForums.
------------
32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1


Edited by lmacri, 28 December 2016 - 06:49 PM.


#5 devilus

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Posted 29 December 2016 - 04:38 AM

Thanks Imacri. But I don't want to install any update. I just want to learn why I'm getting this error code in few seconds when attempting to check for updates.

 

Today I tried it with my Vista laptop. Getting same error. I suspect my ISP or Microsoft servers are the cause. Maybe it is a specific problem related to my country. Not sure.


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#6 devilus

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Posted 02 January 2017 - 04:41 AM

Switching from Open DNS to Google DNS or renaming SoftwareDistribution and catroot2 folders after stopping the relevant services using command prompt didn't help either. Maybe Microsoft closed the connection to Vista users for some countries. I'm not sure if that could be possible.


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#7 lmacri

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Posted 02 January 2017 - 10:09 AM

This is a new problem for me. I had no problems with "checking for updates" until today. The "critical" update KB3204723 from last month was successfully installed and I was able to check updates manually in 15-20 minutes without any problem. Suddenly I cannot do it anymore. I get error code 80072EFE when attempting to check for updates.

 

Hi devilus:

Is there any chance you installed a hardware driver offered by Windows Update in December 2016?  Microsoft seems to have released a bad batch of driver updates in December that are causing serious problems for some users.

I have an old NVIDIA GeForce 8400 MS graphics card in my Vista SP2 machine and the latest driver is v307.83 (rel. 26-Feb-2013).  As I mentioned in post # 4, I was offered an optional NVIDIA update with my December 2016 Patch Tuesday updates that seemed odd - I took a screenshot but declined and hid the update.  After doing some research on the NVIDIA site it doesn't appear this update is compatible with my driver set.

 

Attached File  WU Optional NVIDIA Display Edited 28 Dec 2016.png   15.99KB   1 downloads

Since then I've discovered that Woody Leonhard has been posting a series of articles on a batch of old Intel, Realtek, and other drivers that were incorrectly pushed out to Win 7 and Win 8 machines during the December 2016 Patch Tuesday updates - see his 22-Dec-2016 Woody on Windows article Don't install this Windows patch: Intel System 8/19/2016 12:00:00 AM 10.1.2.80 as well as his 30-Dec-2016 AskWoody.com post How to roll back a bad driver update.

 

According to Woody's articles these undocumented driver updates are Recommended, which means they could show up in either the Optional or Important list of available updates.

------------
32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1


Edited by lmacri, 02 January 2017 - 10:23 AM.


#8 devilus

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Posted 02 January 2017 - 10:44 AM

Hi Imacri,

 

I never installed any hardware driver offered by Windows Update. My graphic card is Nvidia GeForce 9600GT with driver version182.50 (downloaded and installed from Nvidia website, as I usually do).

 

The latest update on my system is KB3204723 installed December 15. No new software or something else after that.

 

(Later I've tried two security updates, KB3204724 and KB3205638 for graphical components, as well. Unfortunately I had to go back using my Paragon Backup because of some graphical problems I've noticed. I didn't want to try a newer driver for my graphic card.)


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#9 lmacri

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Posted 02 January 2017 - 11:46 AM

The latest update on my system is KB3204723 installed December 15. No new software or something else after that.

 

(Later I've tried two security updates, KB3204724 and KB3205638 for graphical components, as well. Unfortunately I had to go back using my Paragon Backup because of some graphical problems I've noticed. I didn't want to try a newer driver for my graphic card.)

 

Hi devilus:

 

Could you please clarify?  In you original post you said that "The 'critical' update KB3204723 from last month was successfully installed and I was able to check updates manually in 15-20 minutes without any problem."  Your latest post says "The latest update on my system is KB3204723 installed December 15. No new software or something else after that."  Was Windows Update able to deliver your remaining dozen or so December 2016 Patch Tuesday update before it started throwing 80072EFE errors?  A screenshot of my installed December 2016 Patch Tuesday updates, including 3 update for my Office Compatibility Pack, are posted <here>.

Renaming your SoftwareDistribution and catrooot2 folders isn't going to help if one of your Windows Update components like the Background Intelligent Transfer Service (BITS) or Windows Update service (wuauserv) is disabled, damaged or being blocked by malware.  If you don't want to try running MS CheckSUR (System Update Readiness Tool) I recommended in post # 4 it might still be prudent to post in the Virus, Trojan, Spyware, and Malware Removal Logs board and let a trained malware removal specialist see if they can detect evidence of hidden malware on your system that might have been missed by Avast and MBAM
------------
32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1


Edited by lmacri, 02 January 2017 - 11:49 AM.


#10 devilus

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Posted 02 January 2017 - 12:04 PM

 

The latest update on my system is KB3204723 installed December 15. No new software or something else after that.

 

(Later I've tried two security updates, KB3204724 and KB3205638 for graphical components, as well. Unfortunately I had to go back using my Paragon Backup because of some graphical problems I've noticed. I didn't want to try a newer driver for my graphic card.)

 

Hi devilus:

 

Could you please clarify?  In you original post you said that "The 'critical' update KB3204723 from last month was successfully installed and I was able to check updates manually in 15-20 minutes without any problem."  Your latest post says "The latest update on my system is KB3204723 installed December 15. No new software or something else after that."  Was Windows Update able to deliver your remaining dozen or so December 2016 Patch Tuesday update before it started throwing 80072EFE errors?  A screenshot of my installed December 2016 Patch Tuesday updates, including 3 update for my Office Compatibility Pack, are posted <here>.

 

There is nothing wrong. I install only the critical updates just to be sure my system is still able to check for updates. But I install none of them. It could sound unusual for some people. But that's the fact for me. :)

I never said that I've installed all updates found.


Edited by devilus, 02 January 2017 - 02:33 PM.

Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#11 devilus

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Posted 03 January 2017 - 02:53 AM

 

The latest update on my system is KB3204723 installed December 15. No new software or something else after that.

 

(Later I've tried two security updates, KB3204724 and KB3205638 for graphical components, as well. Unfortunately I had to go back using my Paragon Backup because of some graphical problems I've noticed. I didn't want to try a newer driver for my graphic card.)

 

Hi devilus:

. . . . . . . . . . . . . . . .
Renaming your SoftwareDistribution and catrooot2 folders isn't going to help if one of your Windows Update components like the Background Intelligent Transfer Service (BITS) or Windows Update service (wuauserv) is disabled, damaged or being blocked by malware.  If you don't want to try running MS CheckSUR (System Update Readiness Tool) I recommended in post # 4 it might still be prudent to post in the Virus, Trojan, Spyware, and Malware Removal Logs board and let a trained malware removal specialist see if they can detect evidence of hidden malware on your system that might have been missed by Avast and MBAM
------------
32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

 

 

Well. How could it be possible that my Vista laptop has same problem with checking for updates?

 

I powered it on for weeks ago just to install KB3204723. I noticed that checking for updates was completed successfully. Installed none of them. Maybe WD definitions only.

 

And now after weeks, just to check if it has same problem as my Vista desktop, I powered it on again. Same behaviour in WU.

 

Do you think it could be attacked by malware or viruses while sitting around powered off? I didn't use it at all since then.

 

I'm really confused.

 

EDIT: It says "Windows could not search for new updates"


Edited by devilus, 03 January 2017 - 04:18 AM.

Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#12 devilus

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Posted 12 January 2017 - 04:36 AM

By the way, I've checked the article about System Update Readiness Tool. Seems it couldn't help to solve 80072EFE error:

 

https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness-tool

 

The problem persists both on Vista desktop and laptop. I think the update servers don't respond.

 

No problem when booting to Windows 7 on the same machine.


Edited by devilus, 12 January 2017 - 04:39 AM.

Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#13 lmacri

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Posted 12 January 2017 - 09:37 AM

There is nothing wrong. I install only the critical updates just to be sure my system is still able to check for updates. But I install none of them. It could sound unusual for some people. But that's the fact for me. :)  I never said that I've installed all updates found....

 

...Do you think it could be attacked by malware or viruses while sitting around powered off?

 

Hi devilus:

 

It's difficult to know what's going on with Windows Update with your machine since you say you install the "critical updates" but never allow Windows Update to actually install available updates.  I assume that means you always step through the instructions on page 1 of m#l's thread Updates not working, it has been searching for updates for hours and always terminate your automatic Windows Updates (STEP # 1) before running a manual Windows Update (STEP # 6) and have confirmed that all six Win32K.sys speed up patches listed in STEP # 2 were successfully installed on your machine (STEP # 3).

According to the Help Desk Geek article Two Easy Fixes for Windows Update Error Code 0x80072EFE, this is a just generic error code that's thrown when you can't make a connection to the Windows Update server. Have you tried any of the suggestions in that article when you boot into the Vista SP2 OS on your dual-boot system (e.g., check your system clock, run Windows Update with your firewall temporarily disabled, run Windows Update with your antivirus temporarily disabled)?  When you test your firewall and antivirus, just make sure your have terminated any Windows Update sessions running in the background [Windows Update | Change settings | Important updates | Never check for updates (not recommended) and then re-boot - the re-boot is critical] before running your manual Windows Update.

Have you noticed any issues connecting to other backend servers (e.g., can you successfully check for updates from other third-party software that runs under Vista SP2 like iTunes, CCleaner, etc. from Help | Check for updates... )?

If the only server you have problems connecting to is the Windows Update server, have you posted a diagnostic log in the Virus, Trojan, Spyware, and Malware Removal Logs board as I suggested in post # 9 to see if you have any malware on your machine(s) that is blocking the connection?   If you have a dual-boot system and Windows Update runs normally when you boot into Win 7 SP1 that makes it less likely that this error is malware-related, but I noticed one other Vista SP2 user having Windows Update problems and 0x80072EFE errors who recently posted in that malware removal board - see pkight's FRST diagnostic log in the thread CPU running at near 100% with nothing open).  This user started seeing several of these 0x80072EFE errors in their event log (Description: The MATS service encountered a web service failure. hr=0x80072EFE ) around the same time that their MSE antivirus detected and removed two trojans on their system.  I'm not sure if malware infections actually had anything to do with their 0x80072EFE errors, but it's always possible that MSE damaged a Windows Update component or important Windows system file when it removed the trojans from pkight's machine.

------------
32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1


Edited by lmacri, 12 January 2017 - 09:44 AM.


#14 devilus

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Posted 12 January 2017 - 10:21 AM

Thanks again, Imacri. I'll write more detailed info when I get back to my office tomorrow.

 

My point is that:

1- There was no problem at all after installing KB3204723, the latest magic patch. I manually checked for updates and got them displayed successfully. Installed nothing.

2- Since then, nothing installed. No new software, no update etc.

3- No malware, no viruses, no rootkits on my systems as far as I know.

4- Why couldn't Windows search for new updates anymore? (Please note, it doesn't search for hours, it seems not to connect at all!)


Edited by devilus, 12 January 2017 - 10:37 AM.

Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#15 lmacri

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Posted 12 January 2017 - 02:00 PM

Hi devilus:

 

As I noted in my post # 13, pkight began seeing 0x80072EFE errors on their Vista SP2 machine after MSE automatically removed malware from their system.  Antivirus and malware scanners can sometimes damage important Windows system files if they try to remove malware that has embedded itself deep in the Windows kernel, and a false positive detection can even cause problems if your antivirus removes a legitimate file that it incorrectly detects as a threat.

If you installed Dalai's speed up patch KB3204723 and were able to connect to the Windows Update servers until the end of December 2016, I still don't understand why you didn't install the offered security updates to patch all the critical security vulnerabilities in your Vista SP2 OS and IE9 browser.  That's your choice, of course, but declining available security updates for Vista SP2 for several months might have contributed to your problem.

You don't seem to want to run any of diagnostics or try any of the suggestions I've offered so far so I'll step out of this thread and let someone else see if they can assist you.  My only parting advice would be that you run a full Check Disk diagnostic (chkdsk /r) from an elevated command prompt to try and recover any bad sectors on your hard drive and then run a System File Checker diagnostic (sfc /scannow) after booting in to Vista to check the integrity of your Vista SP2 system files.

------------
32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1


Edited by lmacri, 12 January 2017 - 02:08 PM.





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