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Computer Freeze and BSOD while displaying Capture Card Software

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#1 BrandonScottHill


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  • Local time:10:52 AM

Posted 28 December 2016 - 01:24 AM

OS ; Windows 8.1 Pro x64 bit


CPU - i5 4460 3.2 GHZ


Ram : x2 4gb Kingston 1333mhz


GPU : Nividia GT 710 2gb PNY


SSD : PNY 120gb


HDD : Wester Digital Green 2TB


MOBO : acer aspire TC 605


PSU - 300w generic


i for some reason cannot upload the crash here, but here is the crash -





so i was messing around with my capture card software earlier and the audio got cut off all of a sudden and my pc froze after the BSOD it restarted to desktop.


Please if anyone can help me with this im gratefull!

Edited by BrandonScottHill, 28 December 2016 - 01:26 AM.

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
  • 25,091 posts
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:52 AM

Posted 01 January 2017 - 06:14 AM

Your UEFI/BIOS (version P21-A4) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 184 Windows Update hotfixes installed.  Most systems have more than this.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

The lone memory dump in the uploaded reports (and the only one I found in the WER section of the MSINFO32 report) is suggestive of a lower level problem - such as a hardware problem, a compatibility issue, or even a low-level driver problem. 

If the things above don't stop the BSOD's, then please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results.

If all of the hardware diagnostics pass, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Dec 28 00:45:51.818 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122816-4937-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17936.amd64fre.winblue_ltsb.150715-0840
System Uptime:1 days 6:38:43.469
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+b12e )
BugCheck 133, {0, 501, 500, 0}
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
FAILURE_BUCKET_ID: 0x133_DPC_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  P21-A4
  BIOS Release Date             09/12/2014
  Manufacturer                  Acer
  Product Name                  Aspire TC-605

3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Dec 28 00:45:51.818 2016 (UTC - 5:00)**************************
lvbflt64.sys           Mon Oct 22 22:10:38 2012 (5085FC9E)
lvrs64.sys             Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys            Mon Oct 22 22:12:08 2012 (5085FCF8)
btath_lwflt.sys        Fri Nov  2 01:35:44 2012 (50935BB0)
speedfan.sys           Sat Dec 29 15:59:35 2012 (50DF59B7)
emScan64.sys           Tue Apr 16 00:01:40 2013 (516CCD24)
emDevice64.sys         Tue Apr 16 00:01:51 2013 (516CCD2F)
emFilter64.sys         Tue Apr 16 00:02:00 2013 (516CCD38)
Rt630x64.sys           Fri May 10 05:59:08 2013 (518CC4EC)
btath_rcp.sys          Fri Jun 21 05:11:54 2013 (51C418DA)
emAudio64.sys          Thu Jul  4 00:00:27 2013 (51D4F35B)
intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
btath_flt.sys          Thu Aug 22 23:46:29 2013 (5216DB15)
TeeDriverx64.sys       Wed Nov 27 12:56:32 2013 (52963250)
btath_bus.sys          Mon Jan 20 09:20:21 2014 (52DD30A5)
btath_avdt.sys         Wed Oct 22 04:03:05 2014 (544764B9)
btath_a2dp.sys         Wed Oct 22 04:26:35 2014 (54476A3B)
athwbx.sys             Fri Dec 12 00:50:50 2014 (548A823A)
btfilter.sys           Thu Dec 25 01:02:43 2014 (549BA883)
dtlitescsibus.sys      Thu Sep 24 16:17:21 2015 (56045A51)
RtsUer.sys             Sun Dec 20 21:10:18 2015 (56775F8A)
dtliteusbbus.sys       Mon Dec 28 08:05:52 2015 (568133B0)
RTKVHD64.sys           Wed Jan 13 00:37:35 2016 (5695E29F)
nvhda64v.sys           Thu Sep 29 09:25:06 2016 (57ED1632)
nvvad64v.sys           Fri Nov 25 10:43:56 2016 (58385C3C)
nvlddmkm.sys           Thu Dec  1 11:35:09 2016 (5840513D)

dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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