Please run sfc /scannow
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
To open the Command Prompt press the Windows key
and the X
key at the same time. A menu will open with the option Command Prompt (Admin)
, click/tap on this.
You will see a window similar to the one below.
When the Elevated Command Prompt opens copy and paste in sfc /scannow, then press Enter.
This will take a while, have patience and allow it finish. Stopping this scan could damage files.
When the scan is finished please post the log of this scan.
Do the following to access the sfc /scannow log.
Open the Command Prompt, copy and paste the command below followed by pressing the Enter key.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
This will place a new icon on the desktop titled CBS.
This log usually is very large, for this reason you should use a host website like Dropbox
to post the log. You can start a free 30 day trial. Once you have loaded the log at Dropbox post a link to the website.
Double click on this icon to open the CBS log, copy and paste the log in your dropbox account and post the link in your topic.