Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Lag in game after BSOD which resulted in reinstall of Windows 10


  • Please log in to reply
13 replies to this topic

#1 araragi

araragi

  • Members
  • 178 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 27 December 2016 - 04:30 PM

Specs http://speccy.piriform.com/results/ibcK2aMaDLX0nBknUWbEPJm

The game I am playing is Elsword. This game worked fine with nearly no lag at all back then when I first custom built this computer. But then I remember some BSOD happened and I ended up having to reinstall Windows and now Elsword is lagging like crazy when I play. However, for games like League Of Legends, I have constant FPS and only on rare occasions I would experience lag.

On League it would sometimes freeze (maybe for around 3 seconds) when I die.

Whenever mobs spawn I lag to 1-3 FPS, but when I die in the game I get around 10-20FPS. When idle, constant 40 fps (because thats the limit the game sets when idle in villages)

Here is GPU-Z, Speedfan temps, Catalyst, task manager, and MSI afterburner.
http://puu.sh/sR8D3.png The one thing I think is strange is Catalyst, on Activity there is 0% (sometimes it goes to 23% or some sort of random number), and on power there is constant 0%.

 

Here is MSI afterburner again when I play the game and then go idle: http://puu.sh/sR8T9.png

So during the game, the GPU usage goes pretty high and even after I go idle it stays high but I still have the 40 fps (limited so 40 is max) in game.

 

I also performed SMART on my SSD with SpeedFan and Speedfan says it has 100% fitness and 100% performance for detailed information.

 

Here is GPU-Z again, http://puu.sh/sR92m.png

The GPU load in the image is 0% and oftenly stays that way but it sometimes also changes to 2%, 5%, 7% and sometimes even 70%.

 

Yes I have disabled ULPS with MSI afterburner.

 

Yes I have tried updating to the latest AMD driver for my AMD R9 380, however I went back to the version that came in the disc (16.6) since updating it didn't help at all.

 

I have scanned for malware with Malwarebytez and scanned for viruses with AVG. I've also cleaned the registry and other junk with CCleaner.

 

I have not yet tried Stresstest because I am a bit nervous about purposing crashing the GPU especially when I'm not sure how to properly stresstest. If possible, I'd rather not at all.

 

I cannot try putting the GPU in another computer.

 

In Device Manager, under Display Adapters there is only AMD Radeon ™ R9 380 Series listed. Nothing else.

 

These are my power options. http://puu.sh/sR9Ed.png

 

PSU: EVGA SuperNOVA GS 650W 80+ Gold Certified Fully-Modular ATX Power Supply

 

Tried compatibility mode, game loads for hours just to open with compatibility mode.

 

3D Mark: http://puu.sh/sSQFt.png

 

I was recommended to uninstall AVG and use MSE so I did.

 

Pulled out mouse, keyboard, speakers, headphones. (while game still running)

Everything besides the ethernet wire and monitor and game still lags.

 

Reinstalled drivers using DDU to uninstall then trying out the driver that came with the GPU, then the latest driver, and some past drivers (past drivers caused a BSOD called AODDriver2 (cant remember accurately)

 

Ran Memtest 19 hours, 3 passes no errors.

 

Tested GPU with Furmark: http://puu.sh/t2Km1.jpg Seems pretty good IMO, and makes me suspect DirectX is the issue.

 

Tried both with and without Speedstep + its Intel Turbo and enhanced turbo.

 

Attempted to repair DirectX by repairing this: http://puu.sh/t2Lu1.png

 

Ran Reimage, but was unwilling to pay to fix :

Reimage seemed to have found some registry errors: http://puu.sh/t2NIj.png and http://puu.sh/t2NDB.png and

one security threat: http://puu.sh/t2NyJ.png

 

More images by Reimage:

http://puu.sh/t2NNu.png

And a bunch of programs that have crashed in the past.(mostly from september to october ) http://puu.sh/t2NPM.png

 

I just ran CCleaner and it was able to find more registry issues than Reimage. I have cleared all 63 registry.

 

DxDiag: http://puu.sh/t2RQs.txt

MTB with List last 10 Event Viewer Errors, List Installed Programs, List Minidump Files, and List Users Partitions and Memory Size: http://puu.sh/t2S0w.txt


Edited by araragi, 27 December 2016 - 04:32 PM.


BC AdBot (Login to Remove)

 


#2 araragi

araragi
  • Topic Starter

  • Members
  • 178 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 28 December 2016 - 09:02 PM

Sysnative http://puu.sh/t49lZ.zip

Perfmon http://puu.sh/t4bDC.html

event viewer http://puu.sh/t4bGo.evtx



#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:00 PM

Posted 30 December 2016 - 06:07 AM

Please zip up and upload your files to the forums here - I prefer not to download unknown files and formats from unknown sources on the internet.
Doing so requires extra tiem and effort on my part to ensure that the files don't pose a threat to my system.

 

Some disk errors in the Admin logfile, try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive tests, but please complete ALL of them - and let us know the results.

 

Your UEFI/BIOS (version 1.A0) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

What purpose does the RAMdisk serve?  It's nearly empty - so is it even being used?
Why is it named B: ?  This is normally a floppy drive designation.  I have to wonder if this is causing problems for your.
I'd suggest getting rid of the RAMdisk - but if you don't, I'd suggest naming it to another letter (such as H: or later in the alphabet)

 

C: drive has much less than 1% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system (I suspect that your system is low enough on free space to have problems like this).

 

.These devices have problems in Device Manager:

 

Standard PS/2 Keyboard    ACPI\PNP0303\0    This device is not present, is not working properly, or does not have all its drivers installed.
Microsoft PS/2 Mouse    ACPI\PNP0F03\0    This device is not present, is not working properly, or does not have all its drivers installed.
Not Available    ROOT\USBKCXTRLER\0000    This device is disabled.
USB Root Hub    USB\VID_040E&PID_0100&ASMEDIAUSBD_HUB\5&305B21F3&0&0    This device is disabled.

The first 2 devices are OK if you're using a USB keyboard and mouse

The other 2 shouldn't be disabled - and they should have the latest drivers installed.

 

I'm running late for work.  More to follow later today or tomorrow AM (early - UTC-5, east coast of the US)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:00 PM

Posted 31 December 2016 - 05:35 AM

Update the drivers for the ROOT/USBKCXTRLER\0000 device - I suspect it's the MSI USB Charger driver

I doubt that you'll be able to remove the USB Root Hub - so you will have to install the most updated drivers for it (most likely it's your ASMedia USB 3.0 driver).

 

The WER section of the MSINFO32 report has a lot of Live Kernel Events and some video errors - along with a whole bunch of Windows Update errors.

I'd think this might be a hardware problem and may be complicated by other problems.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but please Complete them ALL and let us know the results.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the entry will remain in Device Manager even though you've removed it.  So, open up Device Manager and check for the AODDriver4.2.0 (it may have another number).  Right click on it and select "Uninstall".  If it asks to remove software, put a check in the box.  Then click on OK.


Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


MSI Afterburner (along with EVGA Precision and Riva Tuner) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 araragi

araragi
  • Topic Starter

  • Members
  • 178 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 31 December 2016 - 09:27 AM

Enabled the two devices in device manager.

I tried downloading Live Update from MSI to update the MSI USB Charger and it says "Setup was unable to create the directory "C:\Program Files (x86)\MSI\Live Update". Error 5: Access is denied.

I am also frequently getting this error titled Microsoft Visual C++ Runtime Library "Runtime Error! Program: C:\... R6025 - pure virtual function call"

 

I am able to run Furmark 1920 x 1080 for more than 8 minutes and the temps stay below 70 C It is also not lagging and it is pretty consistent.

I ran Memtest on 12/25/16 for 19 hours, got 3 pass no errors. I wouldn't be able to find a time to run it more than 19 hours again. At least not anytime soon.

 

Ran CrystalDiskMark 3.0.4 Shizuku Edition x64.

 

I understand MSI Afterburner may cause BSOD, but I would like to keep it to disable UEFI and manage my overclocking after we solve this problem. Also, MSI afterburner is currently not causing me any problems ( I hope to believe so)

 

I am also not sure what RAMdisk B: is, I think some program created it for me. How do I delete it?

 

Will run more tests later, also can you be specific about which tests to run?

 

Uninstalled Daemon Tools

Attached Files


Edited by araragi, 01 January 2017 - 04:39 AM.


#6 shadow_647

shadow_647

  • Banned
  • 1,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:00 AM

Posted 31 December 2016 - 09:47 AM

Ps: USASMA, all ready had my turn on this topic in the past so i don't want to interfere but the problem is anything in directX 9 or older just doesn't work, FPS is a joke,didn't end up testing directX 10~11 games imho full directX and Driver rebuild needed and or anything that touch's this topic, anyways its your ball so, lets see your pro skills on this one GL HF :whistle:

 

#7 araragi

araragi
  • Topic Starter

  • Members
  • 178 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 01 January 2017 - 04:29 AM

But League forced me to download Direct9 during the installer.

Doesn't this make League of Legends also a direct 9 game?

I don't lag in League of legends



#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:00 PM

Posted 01 January 2017 - 11:31 AM

Listen to shadow_647 - I'm not very good with problems like this.

 

I happened to find out about the MSI stuff at work yesterday (had a new system with no drivers and I installed the LiveUpdate utility - and it spammed the system with a whole bunch of stuff, to include the B: RAM drive.

FWIW - I have no faith in all this extra stuff that MSI includes on it's systems - having seen many problems with it over the years.

If this were my system, I'd wipe it clean and start without the MSI stuff.

 

You can update the drivers manually by visiting the MSI site for your motherboard.

Or, you can try troubleshooting the Live Update installation by checking the access permissions on Program Files (x86) and the MSI subdirectory and the LiveUpdate subdirectory.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 araragi

araragi
  • Topic Starter

  • Members
  • 178 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 01 January 2017 - 12:05 PM

I was able to install LiveUpdate after running it with Administrator.

Installed Intel ME Drivers, Reakltek HD Audio Drivers, ASMedia USB3.0_3.1 Drivers, Command Center.

New version of BIOS update was found.

 

I want to avoid an clean install for now. MSI has Nahimic which I enjoyed using.

So is it possible to get rid of B: RAM Drive?

 

edit: Also updated Gaming APP and Super Charger from MSI's Live Update 6


Edited by araragi, 01 January 2017 - 12:12 PM.


#10 shadow_647

shadow_647

  • Banned
  • 1,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:00 AM

Posted 01 January 2017 - 02:09 PM

 

Listen to shadow_647 - I'm not very good with problems like this.

Nice of you to say and i do what i can, im my world i only know more then some but less then others.

Let me return the complement by saying your skills are impressive as well, i can' make sense of how you do it with the log files you look at but im trying to learn by reading your posts.

Im not good at looking at log files, when win turns in to a mess odds are i flush the hole mess down the drain, as well ball park number last i checked when it comes to evil code malware/virus/rootkit/keyloger etc 33% of everything out their can not be detected by any known automated means, you have to do it by hand or just full purge + rebuild and use old backups to rebuild.

 

Anyways best i can tell directX/video drivers took damage from the other posts OP made, and directX9 games are all broken,directx 10 and 11 should relly be tested as well, in winXP rebuilding this topic is not a problem but in win10 i have no idea what im doing.

 

If its not that then i would lean to something using high levels of system resources "spike" when someone in a game on OP computer and that's what bombing performance, maybe you can pick up on something in the log files.

 

https://www.raymond.cc/blog/how-to-uninstall-directx-and-reinstall-to-repair-directx/

 

http://windowsreport.com/directx-errors-windows-10/



#11 araragi

araragi
  • Topic Starter

  • Members
  • 178 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 02 January 2017 - 03:11 PM

I just tried the registry trick for reinstalling DirectX: https://www.raymond.cc/blog/how-to-uninstall-directx-and-reinstall-to-repair-directx/

It didn't work. The installer still tells me that the latest version is installed.

I'm thinking about using the Reset contained in Windows 10. There's a option saying to Keep Personal Files, but I'm not sure how well this works. I have files all over the place. Over the desktop, and even the Local Disk.

And also, what do I do after reinstalling Windows 10 and keeping personal files? How do I install the "correct" DirectX?

Tbh I don't know how my DirectX even ended up broken..

 

Also, if I have the Windows 10 disc, do I still need system repair disc if I want to do a system image restore?

 

-Successfully installed DirectX June 2010, game still lagging.

Perhaps rather than broken, I just didn't have it installed or something? I heard this version is correct for Direct9

(no I have not performmed the Reset but keep personal files yet)

 

So I'm trying to create a system repair disc and I get this: http://puu.sh/t93Io.png

edit: booted from UEFI and solved that ^

Now I get "There was problem resetting your PC. No changes have been made"


Edited by araragi, 02 January 2017 - 10:39 PM.


#12 shadow_647

shadow_647

  • Banned
  • 1,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:00 AM

Posted 03 January 2017 - 08:58 AM

Hemmm maybe theirs more going on here then just directX, odd.



#13 araragi

araragi
  • Topic Starter

  • Members
  • 178 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 03 January 2017 - 02:43 PM

So now I'm not even able to reset my PC.. What options do I have?



#14 shadow_647

shadow_647

  • Banned
  • 1,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:00 AM

Posted 03 January 2017 - 02:50 PM

Don't know win10 my self but if your going to work on the pc you should have the following computer tech repair cds/dvds.

 

https://www.linuxmint.com/

 

http://www.hirensbootcd.org/

 

http://www.ultimatebootcd.com/

 

I can message someone if you want that knows what to do with win10 full reinstalls if you want.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users