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#1 Genevanstaden


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Posted 27 December 2016 - 07:40 AM

Mod Edit:  Split from https://www.bleepingcomputer.com/forums/t/635164/startup-password-before-account-screen/ - Hamluis.



I had a call from one of those scammers that says they work for microsoft i did everything the guy told me on my laptop then he asked me for credit card details i have to buy some program dor like R200 now my laptop is asking me for a startup password i dont know what to do packard bell Z5WT3 please can someone help me please ....

Edited by hamluis, 27 December 2016 - 07:47 AM.
Moved to Gen Sec - Hamluis.

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#2 quietman7


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Posted 27 December 2016 - 04:09 PM

“SOLUTION: This is Microsoft Support” telephone scam – Computer ransom lockout


This is an older but common Tech Support Scam. Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.

Also see these related topics for suggestions:

If using Windows 8/8.1, you can refer to the instructions (methods 4-6 or Shift+F8) in How To Access Advanced Startup Options in Windows 8 or 8.1

Other Options:

You may also want to read:
Beware of Phony Emails & Tech Support Scams for more information.

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