Scam

Mod Edit:  Split from https://www.bleepingcomputer.com/forums/t/635164/startup-password-before-account-screen/ - Hamluis.

I had a call from one of those scammers that says they work for microsoft i did everything the guy told me on my laptop then he asked me for credit card details i have to buy some program dor like R200 now my laptop is asking me for a startup password i dont know what to do packard bell Z5WT3 please can someone help me please ....

Edited by hamluis, 27 December 2016 - 07:47 AM.
Moved to Gen Sec - Hamluis.

“SOLUTION: This is Microsoft Support” telephone scam – Computer ransom lockout



This is an older but common Tech Support Scam. Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.

Also see these related topics for suggestions:

• This computer is configured to require a password in order to start up
• Remove a startup password before account screen
• This computer has been locked message
• SysKey Detection and Removal
• Windows 7 Locked after scam call - SYSKEY

If using Windows 8/8.1, you can refer to the instructions (methods 4-6 or Shift+F8) in How To Access Advanced Startup Options in Windows 8 or 8.1

Other Options:

• How to Use An Antivirus Boot Disc or USB Drive to Ensure Your Computer is Clean
• How to create rescue discs to fix an infected computer
• How to Fix a Windows Infection Using Linux

You may also want to read:
Beware of Phony Emails & Tech Support Scams for more information.