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constant bsod


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#1 embether

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Posted 27 December 2016 - 02:39 AM

· OS - Windows 8.1, 8, 7, Vista ? Windows 10
· x86 (32-bit) or x64 ? 64bit
· What was original installed OS on system? Originally Windows 7, Upgraded to 8, and then Upgraded to 10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Purchased
· Age of system (hardware) Ive owned the laptop for a few (3 or so) years
· Age of OS installation - have you re-installed the OS? Recently installed a fresh Windows 10 os on a new harddrive in the past month

 

· CPU Amd A8-3530MX APU

· Video Card Radeon 6620G
· MotherBoard - (if NOT a laptop) Laptop 

· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer Samsung
· Exact model number (if laptop, check label on bottom) NP3Q5V5A

 

I had thought that maybe all the errors were from a bad harddrive, so i recently replaced it.

 

And everytime i tried to run Perfmon it would hang at runing for 60 seconds.

 

Any help would be amazing, sometimes im able to use for an hour. most times a bsod every 5 mins

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#2 shadow_647

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Posted 27 December 2016 - 02:45 AM

 

Recently installed a fresh Windows 10 os on a new harddrive in the past month

And you wiped your hdd how befor install ?



#3 embether

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Posted 27 December 2016 - 02:47 AM

It was a brand new harddrive

#4 usasma

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Posted 29 December 2016 - 07:58 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:
 

 

Your UEFI/BIOS (version 07PW.ME06.20120112.SKK) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

Out of 6 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.
[quote]NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.
[quote]
Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the entry will remain in Device Manager even though you've removed it.  So, open up Device Manager and check for the AODDriver4.2.0 (it may have another number).  Right click on it and select "Uninstall".  If it asks to remove software, put a check in the box.  Then click on OK.
[/quote]
Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.[/quote]

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
[QUOTE]**************************Tue Dec 27 01:50:27.961 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122716-13625-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 0:00:57.939
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+247 )
BugCheck D1, {ffffff02abffff70, ff, 6d, ffffff02abffff70}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: ffffff02abffff70, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 000000000000006d, value 0 = read operation, 1 = write operation
Arg4: ffffff02abffff70, address which referenced memory
BUGCHECK_STR:  DISABLED_INTERRUPT_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: DISABLED_INTERRUPT_FAULT_nt!KiPageFault
  BIOS Version                  07PW.ME06.20120112.SKK
  BIOS Release Date             01/12/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  305V4A/305V5A/3415VA
  Baseboard Product             305V4A/305V4A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec 27 01:41:36.985 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122716-26781-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 0:06:43.087
Probably caused by :memory_corruption ( nt!MiReleaseReadListResources+79 )
BugCheck C2, {7, 4b67784d, 5050305, ffffd88273b6d1c0}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000004b67784d, Pool tag value from the pool header
Arg3: 0000000005050305, Contents of the first 4 bytes of the pool header
Arg4: ffffd88273b6d1c0, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_MxgK
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc2_7_MxgK_nt!MiReleaseReadListResources
  BIOS Version                  07PW.ME06.20120112.SKK
  BIOS Release Date             01/12/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  305V4A/305V5A/3415VA
  Baseboard Product             305V4A/305V4A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec 27 00:52:13.304 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122716-25015-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 0:16:15.049
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000005, fffff803d88af6f2, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff803d88af6f2, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  07PW.ME06.20120112.SKK
  BIOS Release Date             01/12/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  305V4A/305V5A/3415VA
  Baseboard Product             305V4A/305V4A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Dec 27 01:50:27.961 2016 (UTC - 5:00)**************************
RTKVHD64.sys                Tue Jun 23 07:26:04 2015 (5589424C)
atikmpag.sys                Wed Nov  4 16:16:43 2015 (563A75BB)
atikmdag.sys                Wed Nov  4 16:39:32 2015 (563A7B14)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
AtihdWT6.sys                Wed Apr 13 19:23:34 2016 (570ED4F6)
btfilter.sys                Wed May 18 02:19:52 2016 (573C0988)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec 27 01:41:36.985 2016 (UTC - 5:00)**************************
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)


http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys

 


XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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