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BSOD Nightmare, Windows 10, Stuck and don't know how to fix it.


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5 replies to this topic

#1 Deadran

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Posted 26 December 2016 - 04:54 PM

· OS - Windows 10
· x64
· The PC originally came with Windows 8.1 pre-installed.
· OEM Version, with having upgraded to Window 10 I don't know if that changes.
· Hardware is from December of 2013. 
· Age of OS installation = December 2013, I have since reinstalled the OS 10 or so times, but windows 10, and only this year- when the bsods started happening.

· CPU - AMD Fx-6300 6 Core
· Video card - XFX Radeon R9 270X 2GB GDDR5
· MotherBoard - Gigabyte GA-970A-DS3P, Socket-AM3+
· Power Supply - Cooler Master B500, 500W PSU
· System Manufacturer - Komplett.se, swedish company.
· Exact model number - It's not available on the site anymore, so I'm not sure.

· Desktop. 

Additional specs;

Crucial DDR3 BallistiX Sport 1600MHz 8GB (2x4GB), stock 800mhzx2

Seagate Barracuda 1TB

Samsung DVD Writer, SH-224DB

 

Adittional DMP's if they're of any help:

https://drive.google.com/file/d/0B9zM92NbSN4lZmRhNEtaMWxJQjg/view

https://drive.google.com/file/d/0B9zM92NbSN4lSFBqNU1YMi1VVzg/view

https://drive.google.com/open?id=0B9zM92NbSN4lT3E1RkczeVdWTTQ

 

 

I really appreciate any help! 
Happy Holidays!

Additional specs;

Crucial DDR3 BallistiX Sport 1600MHz 8GB (2x4GB), stock 800mhzx2

Seagate Barracuda 1TB

Samsung DVD Writer, SH-224DB

 

Attached Files



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#2 shadow_647

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Posted 26 December 2016 - 05:26 PM

Heal levels are what under full load ?



#3 Deadran

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Posted 26 December 2016 - 05:52 PM

Heal levels are what under full load ?


Thermal margin on cpu is usually 8 or so C At full load. AMD's way of showing cpu heat is weird
And the GPU is around 65-75c then back to 28-35c at idle

#4 shadow_647

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Posted 26 December 2016 - 09:40 PM

But what did you use to stress test the cpu and what temp did the cpu hit under full load ?



#5 usasma

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Posted 29 December 2016 - 07:05 AM

I only ran 1 memory dump (the one that was uploaded with the Sysnative reports) - as the others were from previous installations and they tended to crash my debugger.

 

In short, if you reinstall Windows "clean" (fully updated and without any 3rd party programs) - then the issue is either due to bad installation media or a hardware problem.

Have you tried downloading a new copy of W10 when you reinstalled?  If so, then it's likely to be hardware.  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

 

Your UEFI/BIOS (version F5 KA) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Beyond that, this memory dump tends to look like a hardware problem - so please follow the suggestions for hardware diagnostics that I made earlier.
Let us know the results and we'll move on from there.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Dec 26 16:12:44.497 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122616-20109-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 0:16:23.354
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 4E, {99, 1d950d, 3, c000000001edf6c}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 00000000001d950d, page frame number
Arg3: 0000000000000003, current page state
Arg4: 0c000000001edf6c, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  drvinst.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT_LARGE
  BIOS Version                  F5 KA
  BIOS Release Date             09/17/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             970A-D3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Dec 26 16:12:44.497 2016 (UTC - 5:00)**************************
viahduaa.sys                Tue Jun 16 04:06:10 2015 (557FD8F2)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
atikmpag.sys                Fri Sep 16 14:50:37 2016 (57DC3EFD)
atikmdag.sys                Fri Sep 16 15:12:45 2016 (57DC442D)
AtihdWT6.sys                Thu Dec  8 12:20:20 2016 (58499654)


http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Deadran

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Posted 29 December 2016 - 10:08 AM

 

Your UEFI/BIOS (version F5 KA) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
 

 

I actually updated my bios prior to you posting this, very helpful I have to add, but I did manage to fluff up my bios unfortunately. I'm lucky though, this motherboard has a secondary bios so it used that to repair the first one. Everything seemed fine when I updated the bios I don't understand why it bricked or locked itself.

Anyways, I'm about to use the first diagnostic program on that site, the memory one :)

Thank you for the information Usasma, thank you for trying to help, gonna test the ram now!






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