I received a set of Fanatec racing pedals for Christmas and have run into a major issue today while trying to install the driver for the device. It centers around Windows Update KB3033929 and the process is as follows:
- The Fanatec Driver installation runs and eventually displays an error message that KB3033929 is necessary to install the driver onto my computer. It will then say the installation has failed due to the missing update and close.
- I manually downloaded the KB3033929 update installer and attempted to run it, however the installation failed with an error message saying that the update is already installed.
I've checked in the Windows Update "Installed Updates" list and cannot find the update in the list at all. Running a Check for Updates produced no new updates at first, however two were found (KB2xxxxxx) following the Windows Troubleshooter and a file cleanup for Windows Update. Since those two steps, no new updates have been found.
I also followed the steps in this topic to get a list of updates installed on my computer: http://arstechnica.com/civis/viewtopic.php?p=25282939&sid=de6056bdf81c227d29ce2d57006958bb#p25282939. This generated the text file (yay, I did it right!) but KB3033929 is not on this list. This, plus the fact that it's missing from the Installed Updates list, leads me to believe that it isn't installed at all on my computer. Since I cannot install it through the manual installer or Update Check, the driver installation is impossible. I tried older drivers, but they were all released before my product was released, and don't work with my product at all.
I'm currently on Windows 7 64-bit, my last format and reinstall was two weeks ago. I have a copy of Windows 7 and 10, and unless I can find any help here, choosing one of those to install is the only option I seem to have left. There are many topics around the internet on KB3033929's issues, but few represent the issue I'm seeing. Of those, almost none have a solution to the problem. I feel like I've done everything I can to explain to my computer that the update isn't installed, and it simply won't listen.
I worked in IT throughout my high school years and a few years following that, and this board has been the source of solutions for so many issues that I lost count and I'm hoping that some magician will come along with some advice
Thanks for your time!