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Windows 10 and Bluetooth


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#1 rjf1954

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Posted 25 December 2016 - 09:27 PM

Hi! Long story short, I am almost completely deaf. I use headphones to listen to my computer. I bought a nice headset and was very happy with them. I had no problems with Windows 10. I recently broke that headset and bought another set, but went with a Bluetooth set from Altec Lansing. That is when the problems began. There are several problems: 1. The volume with this headset is about 1/4 of what I had with the other set; 2. To save the charge, I turn off the Bluetooth headset when not in use. When I power it back up, sound comes out in about .10 second bursts. It takes about 20 minutes for complete sound to emanate from the headset. 3. Ever since I paired this headset for the first time, Windows 10 hiccups. By that I mean that all activity on the computer freezes for about a second and then resumes. This happens about every 10-15 seconds. 4. Even with Bluetooth turned off, Windows hiccups and a musical tone plays from the computer speakers. This happens about every 10-15 seconds! I have updated all my drivers with the recommended drivers from Alienware. This has not helped. I worked for over 20 years providing computer support for 2 international companies and thought that I could resolve this, but I guess I can't. Any suggestions would be greatly appreciated. Thanks! Rick

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#2 rjf1954

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Posted 26 December 2016 - 12:52 PM

I forgot one of the other symptoms: Every now and then, Explorer closes completely. Windows is still responsive so I can open Task Manager and re-start Explorer. Very frustrating.

#3 Rocky Bennett

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Posted 26 December 2016 - 03:41 PM

Hopefully those headphones are still under warranty. There is absolutely nothing that you can do about the volume because the bluetooth signal from your computer is really just a radiowave and the amplifier for your headphone is built into the headphone itself. This builtin amplifier is very weak and can never be powered louder. That is the bad news.

 

As for your other problems, since you have already installed the Altec Lansing driver then those are probably hardware related problems, except that the hardware would be your PC. I would recommend that you take back your headphones and get a good old fashioned wired pair.


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