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"PAGE_FAULT_IN_NONPAGED_AREA" with igdkmd64.sys related to hangs


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#1 twists

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Posted 25 December 2016 - 07:16 PM

I've been struggling with hangs with no BSOD for a while and recently got this one. I've been using the latest version of the graphics driver from intel's website, which isn't usually automatically updated by Microsoft, so it might just be to do with that... would appreciate any help!

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Edited by twists, 25 December 2016 - 07:16 PM.


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#2 twists

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Posted 25 December 2016 - 09:10 PM

Just realised I actually had driver verifier on this entire time because I just got another driver verifier bsod! Looks like it probably has something to do with my intel graphics driver then, even though it's the latest one on the intel downloadcenter website... Driver verifier BSOD attached.

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#3 usasma

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Posted 27 December 2016 - 09:15 AM

Download a fresh copy of the latest compatible Intel graphics driver for your system from the Acer website.

Uninstall the current Intel graphics software, then install the freshly downloaded drivers.

Monitor for further BSOD's.

 

If you do have further BSOD's, please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 

Here's the analysis of the dump files you uploaded:

 

Your UEFI/BIOS (version V2.03) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

If overclocking the system, please stop while we're troubleshooting

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Dec 25 20:59:23.319 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122616-35062-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 1:08:00.336
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+b723 )
BugCheck C4, {2000, fffff801e763b723, 0, 32373439}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. (Expected: NonPagedPoolNx)
Arg2: fffff801e763b723, The address in the driver's code where the error was detected.
Arg3: 0000000000000000, Pool Type.
Arg4: 0000000032373439, Pool Tag (if provided).
BUGCHECK_STR:  0xc4_2000
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0xc4_2000_VRF_igdkmd64!unknown_function
CPUID:        "Intel® Core™ i5-4200U CPU @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 2295
 
Processor may be overclocked!
Expected Frequency:   1600
Actual Frequency:     2295
Overclock Ratio:      1.43438
 
  BIOS Version                  V2.03
  BIOS Release Date             11/28/2013
  Manufacturer                  Acer
  Product Name                  Aspire S3-392G
  Baseboard Product             Weebill
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec 25 18:50:57.022 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122516-32859-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 0:12:11.040
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 50, {ffff810658385008, 0, fffff80537db9963, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffff810658385008, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80537db9963, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Core™ i5-4200U CPU @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 2295
 
Processor may be overclocked!
Expected Frequency:   1600
Actual Frequency:     2295
Overclock Ratio:      1.43438
 
  BIOS Version                  V2.03
  BIOS Release Date             11/28/2013
  Manufacturer                  Acer
  Product Name                  Aspire S3-392G
  Baseboard Product             Weebill
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Dec 25 20:59:23.319 2016 (UTC - 5:00)**************************
TeeDriverx64.sys             Wed Nov 27 12:56:32 2013 (52963250)
ICCWDT.sys                   Sun Sep 20 03:59:19 2015 (55FE6757)
point64.sys                  Fri Nov  6 14:14:02 2015 (563CFBFA)
dc3d.sys                     Fri Nov  6 14:14:22 2015 (563CFC0E)
WirelessKeyboardFilter.sys   Wed Mar 16 03:48:01 2016 (56E90FB1)
intelppm.sys                 Fri Jul 15 22:10:43 2016 (578997A3)
igdkmd64.sys                 Thu Aug 11 17:59:52 2016 (57ACF558)
iaStorA.sys                  Tue Aug 23 11:15:14 2016 (57BC6882)
SynTP.sys                    Thu Aug 25 22:57:59 2016 (57BFB037)
Smb_driver_Intel.sys         Thu Aug 25 22:58:36 2016 (57BFB05C)
Netwbw02.sys                 Sun Oct  9 12:00:54 2016 (57FA69B6)
ibtusb.sys                   Thu Oct 13 18:46:55 2016 (58000EDF)
RtsUer.sys                   Wed Oct 26 23:02:38 2016 (58116E4E)
nvlddmkm.sys                 Sun Dec 11 13:13:24 2016 (584D9744)

http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
WirelessKeyboardFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 


Edited by usasma, 27 December 2016 - 09:16 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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