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SYSTEM_SERVICE_EXCEPTION BSOD Problem


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#1 Maww67

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Posted 25 December 2016 - 07:07 PM

Hello, for the past few months I have been getting the SYSTEM_SERVICE_EXCEPTION (0x00003B) whenever I play specific games (CSGO, Battlefront, and Battlefield 1. I really need help, I am putting a WhoCrashed log below.
 
System Information (local)
--------------------------------------------------------------------------------
 
Computer name: MATTHEW-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., M5A97 R2.0
CPU: AuthenticAMD AMD FX™-8350 Eight-Core Processor AMD586, level: 21
8 logical processors, active mask: 255
RAM: 8484552704 bytes total
 
 
 
 
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
 
Crash dump directory: C:\Windows\Minidump
 
Crash dumps are enabled on your computer.
 
On Wed 11/30/2016 9:20:03 PM your computer crashed
crash dump file: C:\Windows\Minidump\113016-20233-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA1642) 
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800030A4642, 0xFFFFF880033D2268, 0xFFFFF880033D1AC0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
 
 
 
On Wed 11/30/2016 8:15:33 PM your computer crashed
crash dump file: C:\Windows\Minidump\113016-20186-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA1642) 
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800030B1642, 0xFFFFF880047705C8, 0xFFFFF8800476FE20)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
 
 
 
On Sun 11/27/2016 1:52:06 PM your computer crashed
crash dump file: C:\Windows\Minidump\112716-22479-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA1642) 
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800030FC642, 0xFFFFF8800615B748, 0xFFFFF8800615AFA0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
 
 
 
On Sat 10/22/2016 11:49:41 AM your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: fltmgr.sys (fltmgr!FltPerformAsynchronousIo+0xDA8) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800030EB662, 0xFFFFF880087E5F10, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\fltmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Microsoft Filesystem Filter Manager
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
 


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#2 usasma

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Posted 27 December 2016 - 09:08 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

While waiting for a reply:

- please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

- if all the diagnostics pass, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


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