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Mic mutes itself and Action Center doesn't find anti-virus program


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13 replies to this topic

#1 clefty123

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Posted 25 December 2016 - 03:07 PM

My laptop mic keeps muting itself.  It happens roughly once a day or once every other day.  The mic muted key(F4) turns on by itself randomly and I have to hold in the Fn key and press it, to unmute it.  It's not a huge deal because I don't ever actually use my mic, but I'd like to get the issue fixed.

 

I opened a thread about this in the Am I infected? forum.  They had me download and run a program.  It didn't help anything and they said it doesn't seem to be malware related.  My mic is still muting itself.

 

Here is that thread:

https://www.bleepingcomputer.com/forums/t/633055/my-microphone-keeps-muting-itself-on-laptop/

 

Also after running the program they told me to in that thread, I'm now getting a notification in my System Tray about finding an Anti-Virus program online even though I have ESET Smart Security 9 installed and running on my computer.  Here is a screenshot of that problem:

 

2agthxx.jpg

 

 

Can I please receive some help with these two issues(mic muting itself and antivirus notification)?  Thank you.



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#2 hamluis

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Posted 25 December 2016 - 03:09 PM

I urge you to read and follow the instructions provided below.
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 clefty123

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Posted 25 December 2016 - 03:20 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Derek (administrator) on 25-12-2016 at 15:17:35
Running from "C:\Users\Derek\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: 20DF0040US Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/04/2016 07:46:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: MSETUP4.EXE, version: 16.0.0.0, time stamp: 0x550fb258
Faulting module name: CNMDWLD.DLL, version: 1.0.0.0, time stamp: 0x4ec1fdc5
Exception code: 0xc0000005
Fault offset: 0x000023c6
Faulting process id: 0xcfc
Faulting application start time: 0xMSETUP4.EXE0
Faulting application path: MSETUP4.EXE1
Faulting module path: MSETUP4.EXE2
Report Id: MSETUP4.EXE3
 
Error: (11/29/2016 08:46:16 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (11/29/2016 08:46:16 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (11/29/2016 08:43:49 PM) (Source: Microsoft-Windows-LoadPerf) (User: Derek-PC)
Description: Installing the performance counter strings for service .NET Data Provider for Oracle () failed. The first DWORD in the Data section contains the error code.
 
Error: (11/29/2016 08:38:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: TPHKLOAD.exe, version: 1.6.1.0, time stamp: 0x539666ff
Faulting module name: ole32.dll, version: 6.1.7601.23392, time stamp: 0x56eb3627
Exception code: 0xc0000005
Fault offset: 0x0000000000029792
Faulting process id: 0xe9c
Faulting application start time: 0xTPHKLOAD.exe0
Faulting application path: TPHKLOAD.exe1
Faulting module path: TPHKLOAD.exe2
Report Id: TPHKLOAD.exe3
 
Error: (11/29/2016 08:29:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/29/2016 08:22:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/29/2016 08:19:26 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040154, Class not registered
Operation:    Instantiating VSS server
 
Error: (11/29/2016 08:19:26 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.  This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.
The error returned from CoCreateInstance on class with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and Name IVssCoordinatorEx2 is [0x80040154, Class not registered
Operation:   Instantiating VSS server
 
Error: (11/29/2016 12:54:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
System errors:
=============
Error: (12/25/2016 02:55:01 PM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (12/25/2016 02:55:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Intel® HD Graphics Control Panel Service service to connect.
 
Error: (12/25/2016 02:54:30 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Lenovo Platform Service service to connect.
 
Error: (12/25/2016 02:40:10 PM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (12/25/2016 02:40:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Intel® HD Graphics Control Panel Service service to connect.
 
Error: (12/25/2016 02:39:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Lenovo Platform Service service to connect.
 
Error: (12/25/2016 02:39:02 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (12/25/2016 01:36:23 PM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (12/25/2016 01:36:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Intel® HD Graphics Control Panel Service service to connect.
 
Error: (12/25/2016 01:35:52 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Lenovo Platform Service service to connect.
 
Microsoft Office Sessions:
=========================
Error: (12/04/2016 07:46:38 PM) (Source: Application Error)(User: )
Description: MSETUP4.EXE16.0.0.0550fb258CNMDWLD.DLL1.0.0.04ec1fdc5c0000005000023c6cfc01d24e90002efe09C:\Users\Derek\AppData\Local\Temp\MSETUP4.EXEC:\Users\Derek\AppData\Local\Temp\win-mg6800-1_0-jucd\WIN\CNMDWLD.DLL477fa0a5-ba84-11e6-ad5a-6057185fe253
 
Error: (11/29/2016 08:46:16 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (11/29/2016 08:46:16 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (11/29/2016 08:43:49 PM) (Source: Microsoft-Windows-LoadPerf)(User: Derek-PC)
Description: .NET Data Provider for Oracle2E412
 
Error: (11/29/2016 08:38:35 PM) (Source: Application Error)(User: )
Description: TPHKLOAD.exe1.6.1.0539666ffole32.dll6.1.7601.2339256eb3627c00000050000000000029792e9c01d24aa92aa85448C:\Program Files\LENOVO\HOTKEY\TPHKLOAD.exeC:\Windows\system32\ole32.dllb4e9a2ca-b69d-11e6-abb7-6057185fe253
 
Error: (11/29/2016 08:29:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/29/2016 08:22:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/29/2016 08:19:26 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040154, Class not registered
Operation:   Instantiating VSS server
 
Error: (11/29/2016 08:19:26 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80040154, Class not registered
Operation:   Instantiating VSS server
 
Error: (11/29/2016 12:54:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
CodeIntegrity Errors:
===================================
  Date: 2016-08-19 02:34:52.467
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\System Update\ApsIns64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-08-19 02:34:52.465
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\System Update\ApsIns64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-07-19 02:34:54.276
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\System Update\ApsIns64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-07-19 02:34:54.274
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\System Update\ApsIns64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
=========================== Installed Programs ============================
Adobe Flash Player 24 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 24.0.0.186 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.18)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.18 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.5.195 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{7E5FC80C-3449-96DD-B1D4-D3D2356DF5BF}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Audacity 2.1.2 (HKLM-x32\...\Audacity®_is1) (Version: 2.1.2 - Audacity Team)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.7.0.0 - Canon Inc.)
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: 1.5.4.4 - Canon Inc.)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.7.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.20.13 - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 5.2.0 - Canon Inc.)
Canon MG6800 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG6800_series) (Version: 1.00 - Canon Inc.)
Canon MG6800 series On-screen Manual (HKLM-x32\...\Canon MG6800 series On-screen Manual) (Version: 7.8.0 - Canon Inc.)
Canon MG6800 series User Registration (HKLM-x32\...\Canon MG6800 series User Registration) (Version:  - ‭Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 3.5.1 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 3.5.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.3.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.7.1 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.24 - Piriform)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.65.55.62 - Conexant)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.2.1) (Version: 5.0.2.1 - Coupons.com Incorporated)
Create Recovery Media (HKLM-x32\...\{50DC5136-21E8-48BC-97E5-1AD055F6B0B6}) (Version: 1.20.0.00 - Lenovo Group Limited)
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3824.55 - CyberLink Corp.)
DisplayLink Core Software (HKLM\...\{58F4C39B-D946-4A45-A314-DEFC2AFDF397}) (Version: 7.5.54609.0 - DisplayLink Corp.)
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.17 - Dolby Laboratories Inc)
Elgato Game Capture HD (HKLM-x32\...\{DCAFC2ED-CA6F-479B-AF85-1249CB37D25A}) (Version: 2.20.6.1063 - Elgato Systems GmbH)
ESET Smart Security (HKLM\...\{0C26C0D5-9A65-45B6-83CE-AF5105212A06}) (Version: 9.0.375.0 - ESET, spol. s r.o.)
Game Capture HD v2.3.3.38 (HKLM-x32\...\Software_Elgato_Game Capture HD) (Version: 2.3.3.38 - Elgato Systems)
Game Capture HD60 Pro v1.1.0.149 (HKLM-x32\...\Software_Elgato_Game Capture HD60 Pro) (Version: 1.1.0.149 - Elgato Systems)
Game Capture HD60 v2.1.1.3 (HKLM-x32\...\Software_Elgato_Game Capture HD60) (Version: 2.1.1.3 - Elgato Systems)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 55.0.2883.87 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Integrated Camera (HKLM-x32\...\Sunplus SPUVCb) (Version: 3.4.7.36 - SunplusIT)
Intel® Chipset Device Software (HKLM-x32\...\{f5d71765-7cd1-4e68-998f-5b379e725da3}) (Version: 10.0.22 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.30.1072 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4432 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.1.41 - Intel Corporation)
Intel® WiDi (HKLM\...\{5BBC7722-E4D9-4406-A8B9-1E11A23B9EAF}) (Version: 5.0.32.0 - Intel Corporation)
Intel® Wireless Bluetooth®(patch version 17.1.1434.2) (HKLM\...\{302600C1-6BDF-4FD1-1407-148929CC1385}) (Version: 17.1.1407.0480 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{9bffdf20-c3a3-4e93-9cbf-61712c6a38be}) (Version: 17.13.2 - Intel Corporation)
Java 8 Update 111 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
K-Lite Codec Pack 12.7.5 Standard (HKLM-x32\...\KLiteCodecPack_is1) (Version: 12.7.5 - KLCP)
Lenovo Auto Scroll Utility (HKLM\...\LenovoAutoScrollUtility) (Version: 2.12 - )
Lenovo Communications Utility (HKLM\...\{88C6A6D9-324C-46E8-BA87-563D14021442}_is1) (Version: 3.1.16.0 - Lenovo)
Lenovo Fingerprint Manager (HKLM\...\{CAED159A-4D69-4016-92AB-0C4644C8E690}) (Version: 4.5.327.0 - Synaptics)
Lenovo Fingerprint Manager (HKLM\...\{F7AB2C19-6A27-4C75-A92A-8CC7C59E5FA2}) (Version: 4.5.327.0 - )
Lenovo Peer Connect SDK (HKLM\...\{75C87855-9CBB-4892-B1A9-74C73A19CACA}_is1) (Version: 1.0.0.7 - Lenovo)
Lenovo Power Management Driver (HKLM\...\Power Management Driver) (Version: 1.67.12.16 - Lenovo) Hidden
Lenovo QuickControl (HKLM-x32\...\{ADD41292-FDBB-41E4-BB23-2A83C84D67DA}) (Version: 2.31 - Lenovo Group Limited)
Lenovo QuickDisplay (HKLM\...\{9DC1DF56-6E3C-4668-A4B1-AAD7108FECB9}) (Version: 1.2.11.0 - Lenovo Group Limited)
Lenovo Reach (HKLM-x32\...\{3245D8C8-7FE0-4FD4-B04B-2720A333D592}) (Version: 1.1.3.7 - Stoneware, Inc.)
Lenovo Registration (HKLM-x32\...\{6707C034-ED6B-4B6A-B21F-969B3606FBDE}) (Version: 1.0.3 - Lenovo Inc.)
Lenovo Solution Center (HKLM\...\{558E50EE-5E2D-479A-A455-8A826191583B}) (Version: 3.3.004.00 - Lenovo)
Lenovo System Update (HKLM-x32\...\{25C64847-B900-48AD-A164-1B4F9B774650}) (Version: 5.07.0037 - Lenovo)
Lenovo USB Graphics (HKLM\...\{E6B1FE9A-CB1E-4096-A0AF-163419CB971C}) (Version: 7.5.54614.0 - Lenovo)
Lenovo USB3.0 to DVI VGA Monitor Adapter (HKLM-x32\...\{454D32AD-C149-49BE-9F2E-8C089C3D6620}) (Version: 1.07.17 - Lenovo)
Lenovo User Guide (HKLM-x32\...\{13F59938-C595-479C-B479-F171AB9AF64F}) (Version: 1.0.0009.00 - Lenovo Group Limited)
Lenovo Warranty Information (HKLM-x32\...\{FD4EC278-C1B1-4496-99ED-C0BE1B0AA521}) (Version: 1.0.0011.00 - Lenovo)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Maxthon Cloud Browser (HKLM-x32\...\Maxthon3) (Version: 4.4.2.2000 - Maxthon International Limited)
Message Center Plus (HKLM\...\{EE4D9822-C7F3-4386-8703-889CDDA22FAA}) (Version: 3.4.0001.00 - Lenovo Group Limited)
Metric Collection SDK (HKLM-x32\...\{DDAA788F-52E6-44EA-ADB8-92837B11BF26}) (Version: 1.1.0005.00 - Lenovo Group Limited) Hidden
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0001.00 - Lenovo Group Limited) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Mozilla Firefox 49.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 49.0.2 (x86 en-US)) (Version: 49.0.2 - Mozilla)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nitro Pro 9 (HKLM\...\{199748CD-E046-4D0F-A9D1-0712EE050EFC}) (Version: 9.5.1.5 - Nitro)
OEM Application Profile (HKLM-x32\...\{1D464EFF-EC8B-F225-2F74-F74143200DDF}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
On Screen Display (HKLM\...\OnScreenDisplay) (Version: 8.43.00 - )
Power Manager (HKLM-x32\...\{DAC01CEE-5BAE-42D5-81FC-B687E84E8405}) (Version: 6.68.10 - Lenovo Group Limited)
PowerDVD Create (HKLM-x32\...\InstallShield_{DE485075-8CD3-4A1E-9ABC-6412EBA44872}) (Version: 10.0 - CyberLink Corp.)
PowerDVD Create 10 (HKLM-x32\...\{D6E853EC-8960-4D44-AF03-7361BB93227C}) (Version: 10.0.1.3710 - CyberLink Corp.) Hidden
PowerXpressHybrid (HKLM-x32\...\{51FDC2DE-0917-46B7-EAEC-5377504701DE}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Pulover's Macro Creator version 5.0.5 (HKLM\...\{223FFB42-2D49-4AF6-9EF2-82B7D0CAF8B4}_is1) (Version: 5.0.5 - Rodolfo U. Batista)
PX Profile Update (HKLM-x32\...\{99C89DD4-2E56-E73A-415E-A0FD6E983B38}) (Version: 1.00.1. - AMD) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.21247 - Realtek Semiconductor Corp.)
SHAREit (HKLM-x32\...\SHAREit_is1) (Version: 3.2.0.543 - Lenovo)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
ThinkPad OneLink Dock (HKLM-x32\...\{8E1CACF5-2493-4950-9AD5-189903FE57E7}) (Version: 1.08.30 - Lenovo)
ThinkPad UltraNav Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.216.1616.114 - ALPS ELECTRIC CO., LTD.)
Thinkpad USB 3.0 Ethernet Adapter Driver (HKLM-x32\...\{D8102684-7BA1-4948-88B9-535F84E6E588}) (Version: 7.4.911.2013 - Lenovo)
ThinkVantage Active Protection System (HKLM\...\{46A84694-59EC-48F0-964C-7E76E9F8A2ED}) (Version: 1.79.01.03 - Lenovo)
USB Enhanced Performance Keyboard (HKLM\...\{989DC5D9-A776-430D-9E16-D36E5B81CD86}) (Version: 2.0.1.9 - Lenovo)
Vegas Pro 11.0 (HKLM-x32\...\{B5B98340-0296-11E2-8B8E-F04DA23A5C58}) (Version: 11.0.700 - Sony)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WaveEditor (HKLM-x32\...\{324F76CC-D8DD-4D87-B77D-D4AF5E1AA7B3}) (Version: 1.0.1.4514 - CyberLink Corp.) Hidden
WaveEditor (HKLM-x32\...\InstallShield_{324F76CC-D8DD-4D87-B77D-D4AF5E1AA7B3}) (Version: 1.0.1.4514 - CyberLink Corp.)
Windows Driver Package - Intel (e1dexpress) Net  (07/15/2014 12.12.50.7202) (HKLM\...\9831220A78BC6CDB16870D8F80FF2AB41814019A) (Version: 07/15/2014 12.12.50.7202 - Intel)
Windows Driver Package - Intel Corporation (iaStorA) HDC  (08/22/2014 13.5.0.1056) (HKLM\...\5EC6580D569A9D3B15C34964E5BB5BC263F05FE5) (Version: 08/22/2014 13.5.0.1056 - Intel Corporation)
Windows Driver Package - Lenovo 1.67.08.05 (08/06/2014 1.67.08.05) (HKLM\...\0F557C95BD80DE42FE6BB10C2A8B7A2A0ADAEE1C) (Version: 08/06/2014 1.67.08.05 - Lenovo)
WinRAR 5.31 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.31.0 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 24%
Total physical RAM: 16118.18 MB
Available physical RAM: 12213.14 MB
Total Virtual: 32234.54 MB
Available Virtual: 28146.38 MB
 
========================= Partitions: =====================================
1 Drive c: (Windows7_OS) (Fixed) (Total:457.8 GB) (Free:335.69 GB) NTFS
3 Drive q: (Lenovo_Recovery) (Fixed) (Total:17.68 GB) (Free:4.34 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DEREK-PC
 
Administrator            Derek                    Guest                    
 
 
**** End of log ****
 
 

Edited by hamluis, 25 December 2016 - 04:07 PM.


#4 hamluis

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Posted 25 December 2016 - 04:31 PM

I can't explain your Action Center messages...but I suggest that you review the settings.  Ditto for the Security Center settings.

 

I see no evidence of an audio problem of any sort...suggest you uninstall/reinstall the drivers.

 

Louis



#5 bwv848

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Posted 25 December 2016 - 05:36 PM

This may help. :)

 

Windows Security Center is not detecting my Windows ESET product


If I do not reply in three days, please message me.
 
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#6 buddy215

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Posted 25 December 2016 - 05:38 PM

Seen this problem before...mic resetting to mute. It was malware causing the problem. I will ask for this to be moved to AIIWDIT Forum.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 hamluis

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Posted 25 December 2016 - 06:29 PM

No...previous topic by OP was in AII, https://www.bleepingcomputer.com/forums/t/633055/my-microphone-keeps-muting-itself-on-laptop/ .



#8 buddy215

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Posted 25 December 2016 - 07:11 PM

Suppose I should of checked the OP's topics. But, I still think it is a good possiblility this is malware. The usual

fix was to remove the malware using MBAM which found a rootkit and then reinstalling audio/ sound driver. Which has worked for others.

 

I posted in clefty123's other topic....https://www.bleepingcomputer.com/forums/t/633055/my-microphone-keeps-muting-itself-on-laptop/ .

Suggest clefty123 run those scans I mentioned.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 Wolverine 7

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Posted 25 December 2016 - 07:42 PM

For the mic muting issue,wondering if theres some kind of software conflict hitting that key?

 

Try a clean boot and see if that shows anything up.

 

https://support.microsoft.com/en-gb/kb/929135

 

 

This may help. :)

 

Windows Security Center is not detecting my Windows ESET product

 

if this doesnt help,try reinstalling and updating the AV



#10 clefty123

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Posted 25 December 2016 - 09:31 PM

I tried what's mentioned on the eset support link posted(twice), and it didn't fix it.  When I tried the second step, "Type REN %WINDIR%\SYSTEM32\WBEM\REPOSITORY REP.OLD and press ENTER. ", a message showed in the Command Prompt saying access is denied.

 

But then I uninstalled and reinstalled ESET and updated it, and after a restart the message is now gone from my System Tray.

 

 

Now I just need help with this microphone muting itself issue.  It's happened again today, since my last post in this thread.


Edited by hamluis, 26 December 2016 - 04:54 AM.
Removed unnecessary quotebox - Hamluis.


#11 bwv848

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Posted 25 December 2016 - 10:00 PM

I tried what's mentioned on the eset support link posted(twice), and it didn't fix it.  When I tried the second step, "Type REN %WINDIR%\SYSTEM32\WBEM\REPOSITORY REP.OLD and press ENTER. ", a message showed in the Command Prompt saying access is denied.

Glad you got that issue fixed! Did you run the Command Prompt as the administrator? If you didn't, that's the reason why you got that message saying "Access is denied".


Edited by bwv848, 25 December 2016 - 10:00 PM.

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#12 Wolverine 7

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Posted 30 December 2016 - 05:18 AM

Now I just need help with this microphone muting itself issue.  It's happened again today, since my last post in this thread.

 

 

Have you uninstalled/reinstalled the drivers?

 

Also,cant help thinking Buddy 215,s Malware check advice should be followed since this seems to crop up a lot with this issue.


Edited by Wolverine 7, 30 December 2016 - 05:23 AM.


#13 clefty123

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Posted 18 January 2017 - 05:35 PM

I'm really sorry for this rather late reply.  The issue(microphone muting itself) seems to be happening less often now(about once or twice a week).  But it is still happening.

 

 

Suppose I should of checked the OP's topics. But, I still think it is a good possiblility this is malware. The usual

fix was to remove the malware using MBAM which found a rootkit and then reinstalling audio/ sound driver. Which has worked for others.

 

I posted in clefty123's other topic....https://www.bleepingcomputer.com/forums/t/633055/my-microphone-keeps-muting-itself-on-laptop/ .

Suggest clefty123 run those scans I mentioned.

 

I ran the three scans and here are the 4 logs:

 

 

mbar-log-2017-01-18 (17-12-17).txt

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2017.01.18.11
  rootkit: v2016.11.20.01
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.18537
Derek :: DEREK-PC [administrator]
 
1/18/2017 5:12:17 PM
mbar-log-2017-01-18 (17-12-17).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 294098
Time elapsed: 5 minute(s), 26 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
system-log.txt
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.18537
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 2.394000 GHz
Memory total: 16901136384, free: 12820647936
 
Downloaded database version: v2017.01.18.11
Downloaded database version: v2016.11.20.01
Downloaded database version: v2016.12.16.01
=======================================
Initializing...
------------ Kernel report ------------
     01/18/2017 17:12:13
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\iusb3hcs.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\compbatt.sys
\SystemRoot\system32\drivers\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\DRIVERS\iaStorA.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\DRIVERS\epfwwfp.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\DRIVERS\ApsHM64.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\DRIVERS\Apsx64.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\system32\DRIVERS\iaStorF.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\amdkmpfd.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\eamonm.sys
\??\C:\Program Files\ESET\ESET Smart Security\em015_64.dat
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\DRIVERS\ehdrv.sys
C:\Program Files\ESET\ESET Smart Security\em006_64.dat
C:\Program Files\ESET\ESET Smart Security\em018_64.dat
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\epfw.sys
C:\Program Files\ESET\ESET Smart Security\em008_64.dat
C:\Program Files\ESET\ESET Smart Security\em042_64.dat
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\EpfwLWF.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\System32\drivers\Tppwr64v.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\iusb3xhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\TeeDriverx64.sys
\SystemRoot\system32\DRIVERS\e1d62x64.sys
\SystemRoot\system32\DRIVERS\Netwsw02.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\RtsPer.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\ekbdflt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\Apfiltr.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\ibmpmdrv.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\DRIVERS\psadd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\iwdbus.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\drivers\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\iusb3hub.sys
\SystemRoot\system32\drivers\CHDRT64.sys
\SystemRoot\system32\drivers\usbccgp.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\ibtusb.sys
\SystemRoot\system32\DRIVERS\btmhsf.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\System32\Drivers\SPUVCbv_x64.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_iaStorA.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\rfcomm.sys
\SystemRoot\system32\DRIVERS\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthpan.sys
\SystemRoot\system32\DRIVERS\btmaux.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WinUSB.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\??\C:\Windows\system32\drivers\mwac.sys
\SystemRoot\system32\drivers\qwavedrv.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\ole32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\imm32.dll
\Windows\System32\imagehlp.dll
\Windows\System32\ws2_32.dll
\Windows\System32\lpk.dll
\Windows\System32\clbcatq.dll
\Windows\System32\advapi32.dll
\Windows\System32\msctf.dll
\Windows\System32\normaliz.dll
\Windows\System32\shell32.dll
\Windows\System32\comdlg32.dll
\Windows\System32\difxapi.dll
\Windows\System32\shlwapi.dll
\Windows\System32\oleaut32.dll
\Windows\System32\nsi.dll
\Windows\System32\psapi.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\gdi32.dll
\Windows\System32\Wldap32.dll
\Windows\System32\wininet.dll
\Windows\System32\urlmon.dll
\Windows\System32\sechost.dll
\Windows\System32\iertutil.dll
\Windows\System32\setupapi.dll
\Windows\System32\user32.dll
\Windows\System32\usp10.dll
\Windows\System32\kernel32.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\crypt32.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\userenv.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\wintrust.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\msasn1.dll
\Windows\System32\profapi.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2017.01.18.11
  rootkit: v2016.11.20.01
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa800e4e2790, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa800e4e22c0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa800e3ad040, DeviceName: Unknown, DriverName: \Driver\Shockprf\
DevicePointer: 0xfffffa800e4e2790, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800e096c50, DeviceName: Unknown, DriverName: \Driver\iaStorF\
DevicePointer: 0xfffffa800e0769c0, DeviceName: \Device\00000060\, DriverName: \Driver\iaStorA\
------------ End ----------
Alternate DeviceName: Unknown, DriverName: \Driver\Shockprf\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 466E0D88
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 3067904
    Partition is bootable
    Partition file system is NTFS
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 3069952  Numsec = 960069632
    Partition is bootable
    Partition file system is NTFS
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 963139584  Numsec = 37073584
    Partition is not bootable
    Partition file system is NTFS
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 512110190592 bytes
Sector size: 512 bytes
 
Done!
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-3069952-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-2-963139584-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 
 
AdwCleaner[S1].txt
# AdwCleaner v6.042 - Logfile created 18/01/2017 at 17:20:14
# Updated on 06/01/2017 by Malwarebytes
# Database : 2017-01-18.1 [Server]
# Operating System : Windows 7 Professional Service Pack 1 (X64)
# Username : Derek - DEREK-PC
# Running from : C:\Users\Derek\Downloads\AdwCleaner.exe
# Mode: Scan
 
 
 
***** [ Services ] *****
 
Service Found:  CouponPrinterService
 
 
***** [ Folders ] *****
 
Folder Found:  C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
Folder Found:  C:\Program Files (x86)\Coupons
 
 
***** [ Files ] *****
 
No malicious files found.
 
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
 
***** [ WMI ] *****
 
No malicious keys found.
 
 
***** [ Shortcuts ] *****
 
No infected shortcut found.
 
 
***** [ Scheduled Tasks ] *****
 
No malicious task found.
 
 
***** [ Registry ] *****
 
Key Found:  HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Found:  HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
 
 
***** [ Web browsers ] *****
 
No malicious Firefox based browser items found.
Chrome pref Found:  [C:\Users\Derek\AppData\Local\Google\Chrome\User Data\Default\Web data] - ask.com
Chrome pref Found:  [C:\Users\Derek\AppData\Local\Google\Chrome\User Data\Default\Web data] - aol.com
Chrome pref Found:  [C:\Users\Derek\AppData\Local\Google\Chrome\User Data\Default\Web data] - vlc-media-player.en.softonic.com
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [1765 Bytes] - [19/10/2016 16:20:58]
C:\AdwCleaner\AdwCleaner[S0].txt - [1733 Bytes] - [19/10/2016 16:20:33]
C:\AdwCleaner\AdwCleaner[S1].txt - [1807 Bytes] - [18/01/2017 17:20:14]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1880 Bytes] ##########
 
 
JRT.txt
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.0 (12.05.2016)
Operating System: Windows 7 Professional x64 
Ran by Derek (Administrator) on Wed 01/18/2017 at 17:25:03.04
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 8 
 
Successfully deleted: C:\Users\Derek\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3ULDWJ5A (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Derek\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FPS6V5RK (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Derek\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RASAH1LX (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Derek\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UP9F2KJN (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3ULDWJ5A (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FPS6V5RK (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RASAH1LX (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UP9F2KJN (Temporary Internet Files Folder) 
 
 
 
Registry: 2 
 
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 01/18/2017 at 17:26:47.18
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

 

 

Now I just need help with this microphone muting itself issue.  It's happened again today, since my last post in this thread.

 

 

Have you uninstalled/reinstalled the drivers?

 

Also,cant help thinking Buddy 215,s Malware check advice should be followed since this seems to crop up a lot with this issue.

 

 

Can you please tell me exactly how to uninstall and reinstall the drivers?  If you still think that's a solution to my problem.



#14 hamluis

hamluis

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Posted 18 January 2017 - 05:51 PM

Topic moved to AII.

 

Louis






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