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Computer badly infected, all browsers crashing, disabled antivirus


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2 replies to this topic

#1 ACA529

ACA529

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  • Local time:02:13 PM

Posted 24 December 2016 - 06:12 PM

hello

 

i can barely get online. my internet browser keeps crashing in chrome, firefox and opera. please please help.

 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 5:09:43 PM, on 12/24/2016
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.10586.0713)


Boot mode: Normal

Running processes:
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe
C:\Program Files\Zemana AntiMalware\ZAM.exe
C:\Users\Andy\AppData\Roaming\Spotify\SpotifyWebHelper.exe
C:\Users\Andy\AppData\Roaming\Spotify\Spotify.exe
C:\Users\Andy\AppData\Roaming\Spotify\SpotifyCrashService.exe
C:\Users\Andy\AppData\Roaming\Spotify\Spotify.exe
C:\Users\Andy\AppData\Roaming\Spotify\Spotify.exe
C:\Users\Andy\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=619797&pc=UE03&ocid=UE03DHP
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Users\Andy\AppData\Roaming\Spotify\SpotifyWebHelper.exe"
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Andy\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [Spotify] "C:\Users\Andy\AppData\Roaming\Spotify\Spotify.exe" -autostart -minimized
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O8 - Extra context menu item: Locate Spot on Map by GPS - C:\Program Files (x86)\Opanda\IExif 2.3\IExifMap.htm
O8 - Extra context menu item: View Exif/GPS/IPTC with IExif - C:\Program Files (x86)\Opanda\IExif 2.3\IExifCom.htm
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone (HKLM)
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone (HKLM)
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone (HKLM)
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM)
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone (HKLM)
O18 - Protocol: intu-tt2015 - {5A676D6A-A3EF-4FAA-8DAC-F55CA235F67C} - C:\Program Files (x86)\TurboTax 2015\ic2015pp.dll
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: AdobeUpdateService - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
O23 - Service: Adobe Genuine Software Integrity Service (AGSService) - Adobe Systems, Incorporated - C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: BlackBerry Device Manager - BlackBerry Limited - C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Connection Manager. OUC (Connection Manager. RunOuc) - Unknown owner - C:\Program Files (x86)\Connection Manager\UpdateDog\ouc.exe
O23 - Service: Dropbox Update Service (dbupdate) (dbupdate) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: Dropbox Update Service (dbupdatem) (dbupdatem) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: DbxSvc - Unknown owner - C:\WINDOWS\system32\DbxSvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Flexera Software, Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GalaxyCommunication - GOG.com - C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe
O23 - Service: Windows Connectivity Manager for Gramblr (gramblrclient) - Unknown owner - C:\Program Files\Gramblr\gramblr.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HWDeviceService64.exe - Unknown owner - C:\ProgramData\DatacardService\HWDeviceService64.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:\WINDOWS\system32\mqsvc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA LocalSystem Container (NvContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
O23 - Service: NVIDIA NetworkService Container (NvContainerNetworkService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
O23 - Service: NVIDIA Wireless Controller Service - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\nvwirelesscontroller.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Origin Client Service - Electronic Arts - C:\Program Files (x86)\Origin\OriginClientService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Riverbed Technology, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvscpapisvr.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: vToolbarUpdater40.3.6 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\40.3.6\ToolbarUpdater.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: ZAM Controller Service (ZAMSvc) - Zemana Ltd. - C:\Program Files\Zemana AntiMalware\ZAM.exe

--
End of file - 10670 bytes
 



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,227 posts
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:04:13 PM

Posted 25 December 2016 - 10:54 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

p.s.
HijackThis is no longer supported and not ready for your Operating system.
I suggest your remove via the Control panel > Programs > Programs and Features Applet.
Use the Farbar tool from now on to report problems. Instructions below.
<<<>>>

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.
====

#3 nasdaq

nasdaq

  • Malware Response Team
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Posted 31 December 2016 - 09:43 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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