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Black screen with cursor after being infected with malware


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#1 mjanek20

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Posted 24 December 2016 - 08:18 AM

Hi,

 

I've clicked an unfortunate exe file and got infected with ton of malware (360, Kuizip something, ... tons more). I think I've managed to get rid of the malware (files, autoruns, services, registry, ...) but the last persisting thing which I cannot get rid of is the black screen with cursor on my main Windows account, meaning the once where the infection started. I can ctrl + alt + del and use a different user but the main one is  done for. I can see on the spare user account that the startup tray programs load up VERY slowly like something hangs their startup.

 

Now the question, is there a way to get it working, or the only solution is to reinstall Windows?

 

I would greatly appreciate your assistance and thank you in advance.

 

Edit:

 

Similar threads:

 

https://www.bleepingcomputer.com/forums/t/396365/dcom-1084-error/ - I also can see A LOT of those errors in the windows event log.

 

My main account finally starts up after about 20 minutes of hanging ...

 

Updates:

 

I've managed to find out that the problem is a file that recreates itself somhow in c:\Windows\Temp folder with random names (blue background, green g, black note as an icon). It also adds itself to RunOnce section every time. I cannot find a way to remove it. Please advise.


Edited by mjanek20, 24 December 2016 - 07:09 PM.


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#2 usasma

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Posted 25 December 2016 - 06:39 AM

It appears that you're still infected - I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

As for the black screen error, there are hundreds of ways to try and fix this.

Unfortunately there's no easy way to tell which of the different fixes might work for you - except by trial and error.

We've tried this at work and have spent weeks trying to solve this issue on different systems - yet we failed on most occasions.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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