My computer appears to be infected with the Fake Windows Product Key Screen Scam. I have downloaded all the programs needed to remove this virus using the self help tutorial but right away I am having some issues.
First, I am running Windows 7 Home Premium SP1 on a Sony VAIO all in one PC (VPCL137FX).
So when I run Task Manager I do not see either of the processes you have listed. In fact, all the processes running look legit other than some ending in *32. There are a couple that do not look familiar although I can end them all I want...they just restart right away.
one is nad64.exe (description: Google Chrome)
The other suspicious item doesn't show as a process but it shows as a program and it is called MPC Cleaner.
I cannot remove either of these but I went to the next step anyway which was to open iexplore.exe and type the following into the address bar
Nothing happens. I get messages that there is no internet access but when I check that my internet is showing as running even though I can;'t access it.
This is as far as I ahve been able to get and I need some assistance please...maybe you can see where I missed a crucial step.