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Help! Computer screen becoming pixelated/black. Possible Virus?


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4 replies to this topic

#1 mdjaradi

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Posted 24 December 2016 - 12:19 AM

Hey there guys. Let me give you a few summaries which may help with resolving this issue.

Summary 1: How did I hear about this site?
After my parents constantly flipping out about my mom's computer going bad, I decided to take matters into my own hands. A simple Google search led me to a thread of a user assisting another user on nearly the same problem (black screen virus). I decided to give it a shot myself

 

Summary 2: WTF is going on with the computer?
Well, it is crap. You guys can see from the image attached what it looks like. Here are some parametric tests I tried:

- I tested the computer without internet. It works fine. When I connect it to the internet, a few minutes will pass smoothly until I hear a sound resembling that of a usb being entered into the computer (like a new device found bling) and the whole screen goes to sh**. 
- I downloaded a virus scan. Specifically Avira. I figure you guys will be able to resolve it better, though.

- I haven't exactly eliminated the whole hardware issue out of the equation. Could be a video card, but might as well get your opinions before shelling out for a new one.

 

Summary 3: Why am I here?

I need your help. It looks like there are some pretty intelligent people on here and I'm all about intelligent people.

Attached Files


Edited by mdjaradi, 24 December 2016 - 12:40 AM.


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#2 mdjaradi

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Posted 24 December 2016 - 12:44 AM

 b


Edited by mdjaradi, 24 December 2016 - 12:50 AM.


#3 nasdaq

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Posted 24 December 2016 - 10:05 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

The McAfee and Avira security protection cannot be working simultaneously in real life.
Disable one of them.
===

ATTENTION: System Restore is disabled
Turn System Restore On for Drives in Windows 10
http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html
===


No malware was found on your logs.

If the problem persists check for the latest version of all your drivers.

Navigate to this page.
http://learn.flexerasoftware.com/SVM-EVAL-Personal-Software-Inspector

Download and run the Flexera Software Personal Software Inspector.

Update all that is identifieds.

Keep me posted.

#4 mdjaradi

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Posted 24 December 2016 - 07:55 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

The McAfee and Avira security protection cannot be working simultaneously in real life.
Disable one of them.
===

ATTENTION: System Restore is disabled
Turn System Restore On for Drives in Windows 10
http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html
===


No malware was found on your logs.

If the problem persists check for the latest version of all your drivers.

Navigate to this page.
http://learn.flexerasoftware.com/SVM-EVAL-Personal-Software-Inspector

Download and run the Flexera Software Personal Software Inspector.

Update all that is identifieds.

Keep me posted.

Just downloaded it and updated a few things. I noticed that the noise for something crashing would play before the noise came up. I uninstalled the driver for the video card and it has resolved the issue.

My question now is: Can it stay uninstalled? Do I need to download another one, or is the system using another instance right now?
 


Edited by mdjaradi, 24 December 2016 - 07:58 PM.


#5 nasdaq

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Posted 25 December 2016 - 09:57 AM

My question now is: Can it stay uninstalled? Do I need to download another one, or is the system using another instance right now?


If all is well let rest.

Let me know in a few days if all is well.




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