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0x0000000a BSOD


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#1 nlck09

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Posted 23 December 2016 - 06:56 PM

This is what I get out of the dump information from BlueScreenView.

 

122316-12074-01.dmp    12/23/2016 4:13:34 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffff6fd`400bc000    00000000`00000002    00000000`00000000    fffff800`03470476    ntoskrnl.exe    ntoskrnl.exe+6f400    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7601.23455 (win7sp1_ldr.160516-0600)    x64    ntoskrnl.exe+6f400                    C:\Windows\Minidump\122316-12074-01.dmp    8    15    7601    448,208    12/23/2016 4:15:06 AM    
 

 

Is this problem directly related to the exe file or is it something more?



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#2 usasma

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Posted 24 December 2016 - 02:01 PM

The dump blames ntoskrnl.exe - the kernel (core) of the operating system.  This isn't likely:

 

ntoskrnl.exe (also seen as ntkrnlpa.exe, ntkrnlmp.exe, or ntkrpamp.exe) is the kernel (core) of the Windows operating system.  It is protected by security features and the Windows System File Checker.  As such, if ntoskrnl.exe was to blame, you'd be experiencing many more problems other than the occasional BSOD.

In most cases ntoskrnl.exe was blamed because a driver (typically a 3rd party driver) has corrupted the memory space that ntoskrnl.exe considers as it's own.  When this happens, ntoskrnl.exe typically finds unknown data (from the 3rd party driver) in it's memory space.  At this point the OS panics and throws a BSOD to prevent damage to the system.

If the culprit (the offending 3rd party driver) hasn't exited yet, then a BSOD analyst may be able to find traces of it in the reports/dumps.  If the culprit has exited, then the chase is on and further tests/reports will be needed to help identify what actually caused it.

More info here:  https://en.wikipedia.org/wiki/Ntoskrnl.exe

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

While waiting for a reply, please run Driver Verifier according to these directions:  http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 nlck09

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Posted 26 December 2016 - 11:46 PM

Here is the zipped files you want. I did run the perfmon thing before and it came up with two driver errors before but after I updated my wifi driver this seems to have changed. However, I still suffer from the bluescreens as I had one today. I also ran a Memtest86 test on my 8GB set of ram and it passed with flying colors. I have also included a picture of that result. I'll check that last link while I wait for an reply. Thank you for your response.

Attached Files



#4 shadow_647

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Posted 27 December 2016 - 12:11 AM

You know when that topic pops out of nowhere and becomes conic you should clean your pc out for one thing and 2nd stress testing and make shore all your voltage rails are within specs we well as heat.

 

If you have any problems of this kind the next thing that happens is the computer becomes unstable blue screens all over the place and or your Os get trashed if it keeps crashing.

 

Just one add-on card that's not happy or one integrated device that starts failing can make a stable computer unstable.

 

Offten my self when going down this road ill.

"A" run the system on min hardware.

"B" clean all hardware.

"C" under-clock and maybe over-volt system.

"D" stress testing of all kinds.

"E" clean install of windows and or try a copy of linux.

"F" full virus/malware/rootkit check.

"G" full network check, bad guy code often likes to camp ports or phone home.



#5 usasma

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Posted 29 December 2016 - 07:39 AM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

D: drive has less than 2% free space, C: drive only has about 6% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

This device is disabled:

 

MAC Bridge Miniport    ROOT\MS_BRIDGEMP\0000    This device is disabled.

Did you deliberately disable it?  If so, why did you disable it?
I would suggest enabling it and then ensuring that the drivers for it are fully updated.

 

Looking at the WER section of the MSINFO32 report, I see a lot of Live Kernel Events and only a couple of random BSOD's.
As such, I tend to suspect a hardware issue (although it could also be a compatibility issue or a low-level driver problem).
Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

 

If this is a hardware problem - the results of the memory dump analysis may not be significant - BUT we can't afford to assume that at this early stage.

As such, I'll also make some suggestions about things to do for compatibility/low-level drivers.

 

As this memory dump blames networking, update your networking drivers (bluetooth, wired, and wireless).

Ensure that any network aware programs are fully updated.

 

Scan for malware (due to lot's of antivirus drivers in the memory dump)

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

Unisntall Asus Charger Driver.  In the past this had caused BSOD's

If it's needed, feel free to reinstall it AFTER we're done troubleshooting.

 

If all of the hardware diagnostics pass, and the BSOD's continue, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Dec 23 04:13:34.095 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122316-12074-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:13 days 5:48:56.726
*** WARNING: Unable to verify timestamp for RTL8192su.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8192su.sys
Probably caused by :RTL8192su.sys ( RTL8192su+17e32 )
BugCheck A, {fffff6fd400bc000, 2, 0, fffff80003470476}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: fffff6fd400bc000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003470476, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xA_RTL8192su+17e32
  BIOS Version                  1605
  BIOS Release Date             10/25/2012
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Dec 23 04:13:34.095 2016 (UTC - 5:00)**************************
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
AsIO.sys                    Mon Aug 23 21:53:02 2010 (4C7325FE)
AiChargerPlus.sys           Mon Nov  8 01:48:26 2010 (4CD79D3A)
RTL8192su.sys               Wed Aug 10 22:36:33 2011 (4E434031)
asmtxhci.sys                Wed Sep 14 03:36:09 2011 (4E705969)
asmthub3.sys                Wed Sep 14 03:36:19 2011 (4E705973)
ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
amd_sata.sys                Wed Feb 29 18:37:53 2012 (4F4EB6D1)
amd_xata.sys                Wed Feb 29 18:37:56 2012 (4F4EB6D4)
RTKVHD64.sys                Tue May 22 06:19:20 2012 (4FBB6828)
lvrs64.sys                  Fri Sep 21 15:02:17 2012 (505CB9B9)
lvuvc64.sys                 Fri Sep 21 15:03:12 2012 (505CB9F0)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
vmci.sys                    Fri May 17 21:19:18 2013 (5196D716)
vsock.sys                   Sun Jun 29 20:37:03 2014 (53B0B12F)
VMNET.SYS                   Sun Jul 27 09:30:27 2014 (53D4FEF3)
vmnetadapter.sys            Sun Jul 27 09:30:30 2014 (53D4FEF6)
vmnetbridge.sys             Sun Jul 27 09:30:32 2014 (53D4FEF8)
Rtlh64.sys                  Tue Nov 18 21:24:13 2014 (546BFF4D)
hcmon.sys                   Wed Jan  7 11:02:45 2015 (54AD58A5)
vmnetuserif.sys             Fri Feb  6 19:51:47 2015 (54D561A3)
VMkbd.sys                   Fri Feb  6 20:26:07 2015 (54D569AF)
vmx86.sys                   Fri Feb  6 21:29:47 2015 (54D5789B)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
aswNetNd6.sys               Fri Jan 29 11:09:10 2016 (56AB8EA6)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
aswKbd.sys                  Thu Aug 18 10:12:06 2016 (57B5C236)
aswRdr2.sys                 Thu Aug 18 10:12:58 2016 (57B5C26A)
aswMonFlt.sys               Thu Aug 18 10:30:14 2016 (57B5C676)
aswNetSec.sys               Thu Aug 18 10:33:44 2016 (57B5C748)
aswStm.sys                  Thu Aug 18 10:36:29 2016 (57B5C7ED)
aswSnx.sys                  Mon Sep 12 08:37:08 2016 (57D6A174)
aswSP.sys                   Mon Sep 12 08:59:01 2016 (57D6A695)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
aswVmm.sys                  Thu Oct  6 05:26:20 2016 (57F618BC)
nvlddmkm.sys                Thu Nov 10 17:00:27 2016 (5824EDFB)


http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
http://www.carrona.org/drivers/driver.php?id=RTL8192su.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=Rtlh64.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
aswNetNd6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
aswNetSec.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 nlck09

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Posted 29 December 2016 - 12:40 PM

MAC Bridge Miniport was a previous network setup to connect any wired computers(aka old PC's without wifi) to the wifi through my computer's ethernet port. I've deleted that after I made the post. I also did update my wireless drivers. I've done full scans with Malwarebytes and Avast free anti-virus. No malware or viruses found(proud of that).



#7 usasma

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Posted 01 January 2017 - 06:41 AM

Once you're finished with everything from my previous post(s), then we wait to see if the BSOD's return.

 

If you wait a week without them coming back, then it's most likely fixed.

If you wait 2 weeks without them coming back, then it's probably fixed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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