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Random BSODs on Win10 laptop


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#1 Rotzy

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Posted 23 December 2016 - 04:26 PM

Hello.

 

I am experiencing random BSODs.  I cannot come up with a specific set of circumstances that leads up to it.  I have had it happen while working on word files, excel files, quicken, internet explorer, chrome and even when sitting idle.  It seems to be completely random.  The "stop code" is always different as well.

 

I followed the instructions to produce a perfmon /report file, but perfmon hangs at "Collecting data for 60 seconds...".  I have let it sit for over 3 hours and nothing happens.

 

Thank you.

 

Windows 10 Home, x64

Original OS, Windows 8, x64

OEM

System is 14 months old

Windows 10 installed shortly after it was released about a year ago.

 

Intel Core i7-6500U 2.5GHz

8GB Ram

Intel HD graphics 520

 

HP Spectre x360 laptop

N5S03UA#ABA

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#2 mobijones

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Posted 24 December 2016 - 01:05 AM

When did that begin ?

 

I mean maybe it comes from a windows update, and what are u running on ur computer because an i7 with 2.5 ghz is not that perfomant ... (maybe source of problem)



#3 Rotzy

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Posted 24 December 2016 - 01:45 PM

I cannot say for sure when it began.  At least a couple months.

 

I'm not sure what your asking when you ask what I'm running on my computer and I do not understand your comment that "i7 with 2.5 ghz is not that performant..."  The processor I have is still the fastest offered in a HP Spectre x360 and is way more than I need for my computing needs.

 

I would prefer to wait for more experienced help before responding further.



#4 usasma

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Posted 24 December 2016 - 01:55 PM

Your UEFI/BIOS (version F.43) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

Out of the last 5 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

You can also run the HP diagnostics (tap the Esc key when the system is booted to access the startup menu)

 

If running the diagnostics from my page (carrona.org), then please use MemTest86 (and not MemTest86+) for the memory diagnostics.

It's also easier to run the hard drive diagnostics from within Windows - rather than try the bootable diagnostics (because the system came with UEFI rather than BIOS).

Please finish ALL of the tests and let us know the results

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Dec 23 10:19:47.531 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122316-5875-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:5 days 16:31:52.278
*** WARNING: Unable to verify timestamp for win32kbase.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kbase.sys
*** WARNING: Unable to verify timestamp for win32kfull.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck A, {ffff978147b70791, 2, 0, fffff800d24edbfe}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffff978147b70791, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800d24edbfe, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Core™ i7-6500U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2592
  BIOS Version                  F.43
  BIOS Release Date             09/28/2016
  Manufacturer                  HP
  Product Name                  HP Spectre x360 Convertible
  Baseboard Product             804E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 17 17:47:27.625 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121716-4609-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 2:13:59.374
*** WARNING: Unable to verify timestamp for win32kbase.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kbase.sys
Probably caused by :win32kbase.sys ( win32kbase+3a6e1 )
BugCheck 139, {3, ffffd8812ff86500, ffffd8812ff86458, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd8812ff86500, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd8812ff86458, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: 0x139_3_win32kbase!unknown_function
CPUID:        "Intel® Core™ i7-6500U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2592
  BIOS Version                  F.43
  BIOS Release Date             09/28/2016
  Manufacturer                  HP
  Product Name                  HP Spectre x360 Convertible
  Baseboard Product             804E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 15 00:46:38.804 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121516-4000-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.479.amd64fre.rs1_release.161110-2025
System Uptime:1 days 15:34:31.345
Probably caused by :win32kbase.sys ( win32kbase!NtDCompositionGetFrameSurfaceUpdates+27a9 )
BugCheck 50, {ffff89350af35fcc, 0, ffff896a1064b349, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffff89350af35fcc, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: ffff896a1064b349, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: AV_R_INVALID_win32kbase!NtDCompositionGetFrameSurfaceUpdates
CPUID:        "Intel® Core™ i7-6500U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2592
  BIOS Version                  F.43
  BIOS Release Date             09/28/2016
  Manufacturer                  HP
  Product Name                  HP Spectre x360 Convertible
  Baseboard Product             804E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 30 16:43:39.157 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\113016-3671-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:1 days 6:05:22.560
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck C5, {7000000000, 2, 0, fffff80299a57850}
BugCheck Info: DRIVER_CORRUPTED_EXPOOL (c5)
Arguments:
Arg1: 0000007000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80299a57850, address which referenced memory
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-6500U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2592
  BIOS Version                  F.43
  BIOS Release Date             09/28/2016
  Manufacturer                  HP
  Product Name                  HP Spectre x360 Convertible
  Baseboard Product             804E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 29 10:37:50.458 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112916-6312-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:14 days 15:33:05.193
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck BE, {ffffcd018063bf58, 80000000003c0121, ffffb8812815cde0, a}
BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
Arguments:
Arg1: ffffcd018063bf58, Virtual address for the attempted write.
Arg2: 80000000003c0121, PTE contents.
Arg3: ffffb8812815cde0, (reserved)
Arg4: 000000000000000a, (reserved)
BUGCHECK_STR:  0xBE
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-6500U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2592
  BIOS Version                  F.43
  BIOS Release Date             09/28/2016
  Manufacturer                  HP
  Product Name                  HP Spectre x360 Convertible
  Baseboard Product             804E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Dec 23 10:19:47.531 2016 (UTC - 5:00)**************************
clwvd6.sys                   Tue Oct 29 02:58:10 2013 (526F5C82)
SmartDefragDriver.sys        Mon Dec 23 05:05:52 2013 (52B80B00)
usb3Hub.sys                  Mon Mar 16 05:15:44 2015 (55069F40)
HWiNFO64A.SYS                Tue Mar 31 05:51:32 2015 (551A6E24)
VirtualButtons.sys           Tue Apr 14 12:58:50 2015 (552D474A)
RtsPer.sys                   Wed Jan 13 02:31:14 2016 (5695FD42)
CHDRT64.sys                  Mon Mar 21 06:46:37 2016 (56EFD10D)
TeeDriverW8x64.sys           Thu Apr  7 17:54:32 2016 (5706D718)
WirelessButtonDriver64.sys   Sun Apr 10 23:17:31 2016 (570B174B)
iaStorA.sys                  Mon May 23 07:31:42 2016 (5742EA1E)
ibtusb.sys                   Mon May 23 13:22:44 2016 (57433C64)
intelppm.sys                 Fri Jul 15 22:10:43 2016 (578997A3)
Netwtw04.sys                 Mon Jul 25 15:11:43 2016 (5796646F)
SynTP.sys                    Thu Aug 25 15:18:02 2016 (57BF446A)
IntcDAud.sys                 Thu Sep 15 10:22:35 2016 (57DAAEAB)
igdkmd64.sys                 Fri Sep 23 07:41:27 2016 (57E514E7)

http://www.carrona.org/drivers/driver.php?id=clwvd6.sys
http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=VirtualButtons.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

 


Edited by usasma, 24 December 2016 - 01:59 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Rotzy

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Posted 24 December 2016 - 03:10 PM

Thank you for your reply.

 

I have verified that UEFI/BIOS version F.43a is the current version and I manually checked for windows updates.  Only windows defender updates were installed.

 

I will start on the diagnostics as soon as I get home.  It may take a while as I travel a lot and this computer comes with me and must be shut down regularly.



#6 Rotzy

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Posted 10 January 2017 - 04:48 PM

I'm working my way through the tests:

 

I have successfully performed MemTest a number of times.  No errors so far.

 

I have and regularly use Malwarebytes and Windows Defender, and I also scanned with eset as per your instructions.  No malicious items found with any of these programs.

 

I'm at a bit of a standstill when it comes to HD tests.  I have a SSD (Samsung MZNLN512HCJH) and don't have any idea what to use to test it.  Their website doesn't even seem to list it.  To complicate matters, I don't have a DVD drive in this computer, so I need something that is USB bootable.

 

Should I be doing the stress tests?

 

Thank you


Edited by Rotzy, 11 January 2017 - 09:12 AM.


#7 usasma

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Posted 11 January 2017 - 09:14 AM

The only SSD test I suggest is the Crystal Mark and/or HDTune tests (listed at the bottom of the page).

These are programs that show the SMART status.  SMART is a predictive technology - NOT a diagnostic.  SMART can say everything is OK - yet the hard drive can be dead/dying.  SMART can say there are problems, yet the hard drive is working normally.  Unfortunately, SSD's don't generally have any decent diagnostics, so the SMART tests are all that we have.  The only other option is to try another drive and see if that has problems.

You can run these tests from inside Windows - so you won't need bootable media.

 

 

Yes, do the stress tests.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Rotzy

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Posted 03 March 2017 - 11:31 PM

Yes, do the stress tests.

 

So I've finally completed the tests on your webpage, but none produced any faults of any type.  Some results are in the attached file, some are briefly listed below, others I did not bother to notate as there were no faults.  I am still experiencing BSODs, although for some reason, the frequency has reduced.

 

FurMark produced no noticeable issues, aside from slow system performance while running. No overheating observed.

Artifact Locator: Ran multiple times, reported no artifacts.

Video Memory Stress Test: No errors.

Intel stress test: No errors.

Attached Files



#9 Rotzy

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Posted 12 May 2017 - 02:29 PM

Bump

 

Still getting BSOD's.  Sometimes, even when the computer is sleeping.  Sometimes I go weeks with none, other times it happens multiple times a day.


Edited by Rotzy, 12 May 2017 - 02:31 PM.


#10 usasma

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Posted 13 May 2017 - 06:36 AM

Sorry for the delay in responding, I had a severe problem with my eyes and wasn't able to post for a while.

I've been back for about a month and I'm glad that you bumped the topic (but sorry to hear about the BSOD's)!

 

I note that this is an HP computer.

Have you run the built in HP diagnostics (F2 on boot)?

 

The latest set of memory dumps (January to March 2017) tend to suggest hardware issues also.

This can also be a compatibility issue or a low-level driver problem.

 

As such, let's:

- update the Cyberlink webcam software as it's driver dates from 2013.  I suggest an uninstall (rather than an update) if you are able to find replacement software for this on the HP site

- uninstall the SmartDefrag program as it's driver dates from 2013

- update the rest of the drivers directly from the HP website

- create HP recovery media (as the next steps will involve a reinstall of Windows)

 

If that doesn't fix it, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Please let it crash the system at least 3 times before submitting the reports

The purpose of this test is to make a final attempt at trying to force the system to identify a problem driver.

 

If this doesn't fix things, then use the HP recovery media to completely reinstall Windows.

Don't forget to backup your data first!!!

As it will likely restore to W8, then you'll have to update to W10 again.

Another option is to install W10 clean from the Microsoft site - but this may mean that you won't have all of the HP software that came on the system.  But this is the way that I prefer to do it, as it eliminates the chance of a problem with any of the HP software..

If you do decide to install W10 clean, here's the link for the download:  https://www.microsoft.com/en-us/software-download/windows10

 

Once the system is recovered, run the HP Support Assistant software until the system is fully updated. (if you clean installed W10, you'll have to install it from the HP website).

The run Windows Update until the system is fully updated.

You can install any programs that you like - but be sure to verify that they are W10 compatible BEFORE installing.

 

If that doesn't fix it, then the problem is most likely in the hardware.

At that point, I'd suggest posting over in the Internal Hardware forums for more expert advice:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

I've opened up several of the Spectre laptops, but there's just not that much that can be done inside the case.  Usually the only easily replaceable parts are the Hard drive, the RAM, and the wifi card


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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