My laptop won't accept my password to enter computer at startup.
Not only that, the "hint" is also missing. I do know the last password I used but the laptop refuses to recognize it. I must have tried every password I've used over the last few years........my pinkie is tired. I've tried suggestions like "NTPASSWD" but that doesn't do it either.
Because of the above, I cannot even enter "safemode" to access the user profile and do something about this.
The laptop does ask that I "insert" the rescue disk or USB to unlock it. I don't have any type of rescue disk as I bought this laptop second hand off of ebay. I don't know what to even suspect anymore as the reason and am asking for your help.
Here is a description:
- HP pavillion laptop
- Came with Windows 8. I installed free windows 10 upgrade (it seemed to work great)
- I press power button
- Laptop turns on and proceeds to my user name and prompts me to enter a password.
- I follow instructions and laptop reports "The password is incorrect. Try again"
- I repeat with the same results
I don't use this laptop very often. The last time I used it I downloaded some itunes music but I haven't use it much since. I am at a loss on what to do next since I can't get past the login page to access by browser. I can't access safemode or anything really.