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Possible Hard Drive issues?


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4 replies to this topic

#1 ImBoB

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Posted 23 December 2016 - 01:57 PM

Hello everyone, recently my computer has been slowing down day by day, back when I installed this current version of win 10(64 bit, pro if i remember correctly) pc was loading in like 5 seconds, now (after like 6 months more of less,) it takes like a minute for it to fully load up all the programs ( not many of them..lightshot,radeon settings,realtek audio manager,avg pc tuneup, avg antivirus, and razer synapse) all of those were also on the computer when it took 5 seconds for it to load, so i guess those might not be the cause of the slow load?

 

Also, when i run overwatch and when it logs into it, if i join a game real quick, sometimes the heroes wont be loaded up, everything would be invinsible for like 30 seconds or so. Also, when i play path of exile, i tend to have extremely long loading times, when going to town, if theres a lot of people in it, loading takes about 3 minutes more or less? This is why i suspect the HDD is failing, or the computer is just crowded with alot of data.

 

Im downloading a new copy of windows 10 pro, thought of formatting the drives and reinstalling a fresh copy of windows, should i do that? Also thought of defragmenting if that might help, or run some kind of disk cleaner, if i do that, should i do it BEFORE i wipe all the data and install new windows, or after i do it?

I dont really have any files i need to backup, mostly using this computer for gaming.

 

The PC is around 2 years old, i guess thats not alot?

Also i just remembered, one time i had an issue loading up the windows so i did a defragmentation(which actually got stuck at some % and didnt finish) so i had to cut the power to shut down the computer, after i turned it back on, it was loading up fine. - this happened around a year ago

 

Any help is greatly appreciated, also i dont have any money to buy a new hdd for a few months, so i dont want to kill it completely if the hdd is the problem, i'd rather run it slow then not run at all >.<

 

Attached dxdiag

Attached Files


Edited by hamluis, 23 December 2016 - 04:42 PM.
Moved from Internal Hardware to Am I Infected - Hamluis.


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#2 mikey11

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Posted 23 December 2016 - 02:22 PM

problem could be many things including malware/viruses/adware,

 

but no harm in testing the hard drive, use the hard drive manufacturers testing software



#3 ImBoB

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Posted 23 December 2016 - 02:36 PM

Will do that thanks, and also, would formatting the disks also get rid of any malware/viruses/adware if there are any? Or do i need to run a full system scan with a different kind of antivirus first? Cuz i've ran this avg garbage multiple times and it finds nothing



#4 mikey11

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Posted 23 December 2016 - 03:14 PM

Will do that thanks, and also, would formatting the disks also get rid of any malware/viruses/adware if there are any? Or do i need to run a full system scan with a different kind of antivirus first? Cuz i've ran this avg garbage multiple times and it finds nothing

 

generally speaking reformatting is not nessessary,

 

i would run Adwcleaner and Malwarebytes Anti Malware as a start, see what they find, both can be downloaded from this site



#5 dc3

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Posted 26 December 2016 - 12:52 PM

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  You will see an image like the one below, click on Update Now.  
 
mbam1_zps98e7fba9.png
 
3)  Click on Settings, you will see a image like the one below.
 
malware%20settings_zpsixkea5sd.png
 
When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware.  Under Detection Options place a check in the box for Scan for rootkits
 
4)  Click on Scan (next to Settings), then click on Scan Now.  The scan will automatically run now.
 
5)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the entire log in your topic.
 
 
 

Please download TDSSKiller from here and save it to your Desktop.
 
The log for the TDSSKiller can be very long.  If you go to the bottom of the log to where you find Scan finished you will see the results of the scan.  If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
tdss1_zps90132559.png
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
tdsskillermultiple_zps472c18eb.png
 
3.  Click Start Scan and allow the scan process to run.
 
tdss4_zps6792a13c.png
 
4.  If threats are detected select Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
 
Click on Continue.
 
tdss5_zps98fc5887.png
 
5.  Click on Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.
 
Note:  The log may be very long.  You may need to break it into parts to post the whole log.
 
Post this in your topic.
 
 

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.
 
If there are no malicious programs are found you will receive the following message.
 
adwcleaner%20111_zpsiduqrrrp.png
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.


Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that
    here
    .
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats ([color=redonly available if ESET Online Scanner found something
  • ).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 26 December 2016 - 12:52 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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