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Several problems with HP Deskjet 3050A J611 printer and scanner


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#1 moveon

moveon

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Posted 23 December 2016 - 08:29 AM

What is it with printers? The guys in Office Space had the right idea. Anyway.

 

This 3050A gets used as a printer and scanner with two different machines.

 

Machine 1 (Windows 7)

This year an inexplicable problem developed where ebay receipts (as seller) would get sent to the printer as documents of about 100 blank pages.

Documents could still be printed normally from Word.

The scanner did used to work pretty well with this machine, starting from hardware or software until...

I uninstalled and reinstalled the printer software, from disk but also using updates from the HP site, in the hope of solving the receipt printing problem.

After that, scanning stopped working whether it was via pressing the button on the scanner/printer, or via software on the desktop.

The only scanning software now findable on the desktop is Windows fax and scan. The one that was there before has gone.

No change to the ebay receipt problem either.

 

Machine 2 (Windows 8)

This had never had the official software disk installed on it, but I did use the printer with it.

I installed the software from disk and online update at the same time as the reinstall on the Windows 7 machine.

It can print the ebay receipts properly, as it could before.

Scanning: can't scan from the scanner, but can via the Scan "modern app".


Edited by moveon, 23 December 2016 - 08:31 AM.


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