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PC Crashes/BSOD in Specific Game (Kernel-Power 41 and Kernel-PnP 219)


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#1 HandGoons

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Posted 22 December 2016 - 11:23 PM

For the past week or so I have started playing a game called Blade and Soul. It is a 3D MMORPG that my PC should be able to handle fine with minimal to no issues.

 

While playing this game I have had the issue of my PC randomly crashing and BSOD at random times during my gameplay. I will be playing the game fine from 5mins-4hours before a crash happens. As stated in the title, this is the ONLY game that I have this issue with.

 

When I check the Event Viewer after I BSOD and am forced to hard reboot my PC, there is the Kernel-Power 41 Critical and Kernel-PnP 219 Warning.

 

I have been looking into this issue the past week and have yet to find a fix for it but I have found multiple possibilities as to what could cause it (Though some of them are highly unlikely to be the cause):

-Hard Drive Failure

-Non-Sufficient Power Supply

-Driver Malfunctions

   -I have updated/attempted to update all of my USB/Audio drivers

-Service (.sys) failures

   -I have done many tests and use Verifier to stress most of my drivers, after doing so my PC was unable to boot due to WRkrn.sys which is a service from Webroot SecureAnywhere

 

I have included some photos and text of the event logs (Added a zip file of the event log, sorry for not adding it to start) of the past 12 hours of crashing. (12/22/2016 9:41:58 PM is the most recent crash)

 

I may have more knowledge on things someone might need to know to fix this and I am willing to do anything else that might be necessary to resolve this issue. Thanks in advance for any help received. :)

 

 

https://gyazo.com/e1f5d88152be4d7b581ec9c4a09e3d7a

https://gyazo.com/97f21ad2c893149acd4684bf2ef08da0

https://gyazo.com/ca50d809f567506bfe7455155a370c68

 

Kernel-Power 41 Critical

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
  <EventID>41</EventID>
  <Version>4</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2016-12-23T03:41:51.002283900Z" />
  <EventRecordID>16557</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>Brett</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  </EventData>
  </Event>
 
 
Kernel-PnP 219 Warning
The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.
 
- <System>
  <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
  <EventID>219</EventID>
  <Version>0</Version>
  <Level>3</Level>
  <Task>212</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000000</Keywords>
  <TimeCreated SystemTime="2016-12-23T03:41:58.760641700Z" />
  <EventRecordID>16560</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="448" />
  <Channel>System</Channel>
  <Computer>Brett</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="DriverNameLength">13</Data>
  <Data Name="DriverName">ROOT\WPD\0000</Data>
  <Data Name="Status">3221226341</Data>
  <Data Name="FailureNameLength">14</Data>
  <Data Name="FailureName">\Driver\WudfRd</Data>
  <Data Name="Version">0</Data>
  </EventData>
  </Event>

Edited by HandGoons, 23 December 2016 - 03:53 AM.


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#2 shadow_647

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Posted 22 December 2016 - 11:58 PM

you should do a burn in test try this app for it, run it for some hours and see what happens

 

https://www.passmark.com/products/bit.htm

 

Watch your temps at the same time with this.

 

http://openhardwaremonitor.org/

 

Btw your computer software and hardware is what ?



#3 HandGoons

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Posted 23 December 2016 - 12:02 AM

you should do a burn in test try this app for it, run it for some hours and see what happens

 

https://www.passmark.com/products/bit.htm

 

Watch your temps at the same time with this.

 

http://openhardwaremonitor.org/

 

Btw your computer software and hardware is what ?

By software if you mean my OS I am running on Win10, otherwise what else are you wanting to know about my soft/hardware? I have added some of my specs to my profile. I will also try what you have said.



#4 shadow_647

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Posted 23 December 2016 - 12:29 AM

By software if you mean my OS I am running on Win10, otherwise what else are you wanting to know about my soft/hardware? I have added some of my specs to my profile. I will also try what you have said.

 

By software i mean everything you can tell me, just saying win10 isn't saying mouch when i don't even know what video driver your using i can't relly help someone, i don't look at profiles to know what someones hardware is too when it should be in their post and not all hardware is listed in your profile in any case.

 

ill need to know as well what your temps are under full load for both video and cpu as well as all your voltage readings.

 

 

WUDFRd is a service and it is called Windows Driver Foundation. Try this:
Click on the start button and type: services.msc in the search box and then the Enter Key
This should open a list of services.
Find the Windows Driver Foundation on the list.
Right click and go to the properties for the start up type and set it to automatic.
Exit and reboot. This should resolve the issue.
After you restart your computer you should not see this error again.

http://www.tomshardware.com/answers/id-2376150/kernel-pnp-event-219-warning.html


Edited by shadow_647, 23 December 2016 - 12:32 AM.


#5 HandGoons

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Posted 23 December 2016 - 01:00 AM

 

By software i mean everything you can tell me, just saying win10 isn't saying mouch when i don't even know what video driver your using i can't relly help someone, i don't look at profiles to know what someones hardware is too when it should be in their post and not all hardware is listed in your profile in any case.

 

ill need to know as well what your temps are under full load for both video and cpu as well as all your voltage readings.

 

 

Here is as much as  I can give you for now, if you need anything more feel free to ask.

Hardware:

-Nvidia GeForce GTX750 2GB

-Intel Core i7-4790S @ 3.20 GHz

-DDR3 12GB (1x8 and 1x4) 

-TOSHIBA 2TB 7200RPM 64MB Cache Sata 6Gb/s

-Integrated LAN 10/100/1000

-E-Blue Mazer II (Mouse)

-ASUS Keyboard KB73211

-Turtle Beach Stealth 450 Wireless Headset

 

Software:

-GeForce Game Ready Driver V376.33 (Latest)

-Realtek HD Audio

-Turtle Beach Earforce Stealth 450 (Microphone and Audio Driver)

-Mouse and Keyboard drivers are just: HID Compliant Mouse or HID Compliant Keyboard

-Wacom Tablet HID-Compliant Mouse (Driver)

-Webroot SecureAnywhere

-Onedrive Storage

-X Mouse Button Control

-HW Monitor64

-Steam

-GeForce Experience

-Java

-Battle.net

-LogMeIn Hamachi

Windows 10 64-Bit

 

I did a quick 15 minute run of the Burn In test (As I will run it longer when I am no longer using my PC for the night) and all passed. My CPU maxed on 65C for one of the four cores and my GPU maxed on 42C.

When I run the test again I will make sure it is maxed and runs longer, I can provide you with those readings when it is done. 

 

 

Quote

 

WUDFRd is a service and it is called Windows Driver Foundation. Try this:
Click on the start button and type: services.msc in the search box and then the Enter Key
This should open a list of services.
Find the Windows Driver Foundation on the list.
Right click and go to the properties for the start up type and set it to automatic.
Exit and reboot. This should resolve the issue.
After you restart your computer you should not see this error again.

http://www.tomshardware.com/answers/id-2376150/kernel-pnp-event-219-warning.html

 

I have tried that already, it did not fix my issue.


Edited by HandGoons, 23 December 2016 - 01:01 AM.


#6 HandGoons

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Posted 23 December 2016 - 02:42 AM

After running the program on full load for CPU, RAM, GPGPU, 2D and 3D Graphics, Disc, and Sound for 15 minutes (With the trial version you are not allowed to change how long a test lasts for and running it multiple times in a row would not produce the results wanted from a longer run) here are the Temps and Voltages of some of the hardware:

 

In Pictures, the leftmost column is the Categories, the 2nd leftmost is the current value, 3rd is minimum value, 4th is maximum value

 

Mainboard Voltages:

https://gyazo.com/93ba62a1b48425f72e246777d026ef5b

 

CPU Voltages and Temps:

https://gyazo.com/ae9e8adbbb39673df70b3de455905c86

 

GPU Voltages and Temps:

https://gyazo.com/e19bcf191d8e37208cf269150f29c0a4



#7 shadow_647

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Posted 23 December 2016 - 04:15 AM

I did a quick 15 minute run of the Burn In test (As I will run it longer when I am no longer using my PC for the night) and all passed. My CPU maxed on 65C for one of the four cores and my GPU maxed on 42C.

When I run the test again I will make sure it is maxed and runs longer, I can provide you with those readings when it is done.

 

Max temp for your cpu is 70C btw and your 5C from it not good, as well what heat sink are you using ? its not listed.

 

http://www.cpu-world.com/CPUs/Core_i7/Intel-Core%20i7-4790S.html

 

Here retry your cpu and watch temps once more as you do it with this.

 

http://www.mersenne.org/download/

 

It still peeking at 65c ? as well how hot is it out side atm in Celsius

 

Ps: the TDP only 65 on your cpu, very low for a quad core that's impressive sadly your temps are not for a 65TDP chip.



#8 HandGoons

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Posted 23 December 2016 - 03:42 PM

 

I did a quick 15 minute run of the Burn In test (As I will run it longer when I am no longer using my PC for the night) and all passed. My CPU maxed on 65C for one of the four cores and my GPU maxed on 42C.

When I run the test again I will make sure it is maxed and runs longer, I can provide you with those readings when it is done.

 

Max temp for your cpu is 70C btw and your 5C from it not good, as well what heat sink are you using ? its not listed.

 

http://www.cpu-world.com/CPUs/Core_i7/Intel-Core%20i7-4790S.html

 

Here retry your cpu and watch temps once more as you do it with this.

 

http://www.mersenne.org/download/

 

It still peeking at 65c ? as well how hot is it out side atm in Celsius

 

Ps: the TDP only 65 on your cpu, very low for a quad core that's impressive sadly your temps are not for a 65TDP chip.

 

My heatsink is a standard ASUS heatsink w/ fan that was provided with my PC. The product number on it is 13071-00360000. I could not find anything specific on it, only found it on ebay and a photo of it from my PC.

http://www.ebay.com/p/ASUS-M51ac-Desktop-PC-Genuine-Fan-Heatsink-Assembly-13071-00360000-Tested-GLP/1933978615

https://gyazo.com/26408ed13834085e8639fc69777d437c

 

I have also had some issues removing my heatsink to apply new thermal paste. I will rotate the 4 pins and pull them up but the heatsink still refuses to come out.

 

I used the Prime95 Torture Test set to Small FFT's for Maximum Heat and within seconds my CPU had rose to ~70C. On average during the test I was getting 68-72C. Here is the Min and Max of my cores after running the test for only about 2 mins as I did not want to try to push my temps any further.

https://gyazo.com/404e86e27103d20c8850db817a8a2bb8

 

Outside it is currently ~3C and our inside temp is ~20C.



#9 shadow_647

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Posted 23 December 2016 - 04:20 PM

Ya that explain it now, btw some games use different amounts of cpu power then others, example really old games only use one cpu core so it wouldn't over heat a quad core like yours, were as some newer games can max all 4 cores just like prime 95.

 

In win98 back in the day if you had the problem like yours from overclocking or just heat or the computer was just unstable it would trash all the data on your hdd, in a nut shell windows would become insane when the cpu is too, you would get all kinds of crazy crashes and given time the hole Os would bomb along with everything on the hdd.

 

Your heat sink looks hardly better then the stock one that comes with some Intel cpus of late "shocking", basically useless and really bad for your cpu, high heat can kill the chip and or permanently damage it or just shorten the chips life span as well as make the computer an unstable mess.

 

65TDP not too high though so you should be good with a after market cooler, some AMD cpu are like TDP 125+ and then people overclock em.

 

I don't know whats hot or not atm cooler wise, mostly i tend to work with older computers but imho you don't need a killer one for TDP65 chip, just some decent air cooler with good case ventilation and it should fix your problem, unless of cores windows took damage or the cpu all ready has.

 

I remember this cooler from back in the day when i did more research on the newer hardware topic, everyone had the 212 coolers then it seems, my self id do some reserch in whats hot or not cooler wise and get something in the $40 zone.

http://www.newegg.ca/Product/Product.aspx?Item=N82E16835103099



#10 HandGoons

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Posted 23 December 2016 - 04:34 PM

Alright, I will try ordering a new CPU Cooler and applying new thermal paste and see if that solves my issue. Thank you for helping me and doing so within a  short period of time! :)

 

I will reply again once I try the game with a new cooler.






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