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BSOD after moving home. :(


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#1 RedArr0w

RedArr0w

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Posted 22 December 2016 - 05:40 PM

Hi,

 

Moved house in November, hooked up my custom built PC and started getting BSOD's only from cold boots.

 

Since getting the first one, I've had 1 BSOD after Windows booted and then froze and sound looped.

 

No idea what could be causing it, as I didn't bang anything during the move!

 

Many thanks to helper in advanced. :)

 

· OS - Windows 8.1, 8, 7, Vista ?

Windows 10 Pro

 

· x86 (32-bit) or x64 ?

64 Bit

 

· What was original installed OS on system?

None

 

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

Full Retail

 

· Age of system (hardware)

1

 

· Age of OS installation - have you re-installed the OS?

1

· CPU

Intel I7-4790K @ 4.00GHz

 

· Video Card

Nvidia GeForce GTX 670

 

· MotherBoard - (if NOT a laptop)

MSI MS-7917

 

· Power Supply - brand & wattage (skip if laptop)

Corsair 750 Watt HX750i Fully Modular ATX PSU/Power Supply

 

· System Manufacturer

Custom Built PC

 

· Exact model number (if laptop, check label on bottom)
N/A

 

· Laptop or Desktop?

Desktop

Attached Files


Edited by RedArr0w, 22 December 2016 - 05:40 PM.


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 23 December 2016 - 06:11 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

 

Your UEFI/BIOS (version V1.11) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 5 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 5 hard drives.  Is your PSU older?  They tend to lose efficiency as they age.

This is just a question to cause you to ask yourself about your PSU

You can test it's output by removing a number of power-consuming devices and seeing if that helps the situation.

 

.Please install the drivers for this device:

 

H100iGTX Cooler    USB\VID_1B1C&PID_0C03\7289_1.0    The drivers for this device are not installed.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Out of 46 memory dumps there were 10 different BSOD  (aka STOP or BugCheck) error codes.  About 3 of them directly blame hardware.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results

Please uninstall the Intel SmartConnect software and then disable SmartConnect in the BIOS/UEFI.

It is not supported in Windows 10.

 

I'm uncertain of your version of TrueCrypt - but the original version stopped being supported a couple of years ago.

If you're using this version, it's likely that it has security vulnerabilities that my be exploited on your system
More info here:  http://truecrypt.sourceforge.net/

 

Please uninstall the MSI Command Center.  If able, all you have to uninstall is the DDR that falls under the Command Center (but I'm not familiar with these programs).

The point here is to uninstall the program that uses C:\Program Files (x86)\MSI\Command Center\DDR\NTIOLib_X64.sys - as it is know to cause BSOD's in some Windows systems.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Dec 22 17:08:41.762 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122216-7046-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 11:02:22.402
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 50, {ffff940ecfffc564, 0, fffff802ceeb4f20, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffff940ecfffc564, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff802ceeb4f20, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  V1.11
  BIOS Release Date             05/28/2015
  Manufacturer                  MSI
  Product Name                  MS-7917
  Baseboard Product             Z97 GAMING 5 (MS-7917)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 22 06:05:51.655 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122216-6468-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 13:14:27.294
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :ntkrnlmp.exe ( nt!RtlSplay+93 )
BugCheck 1000007E, {ffffffffc0000005, fffff800b4e877b3, ffffdd81baff73d8, ffffdd81baff6c00}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800b4e877b3, The address that the exception occurred at
Arg3: ffffdd81baff73d8, Exception Record Address
Arg4: ffffdd81baff6c00, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_nt!RtlSplay
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  V1.11
  BIOS Release Date             05/28/2015
  Manufacturer                  MSI
  Product Name                  MS-7917
  Baseboard Product             Z97 GAMING 5 (MS-7917)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 21 05:39:05.499 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122116-6328-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 7:45:01.138
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck A, {ffff85bffd6e6a78, 2, 0, fffff8033a32c185}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffff85bffd6e6a78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8033a32c185, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  V1.11
  BIOS Release Date             05/28/2015
  Manufacturer                  MSI
  Product Name                  MS-7917
  Baseboard Product             Z97 GAMING 5 (MS-7917)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Dec 22 17:08:41.762 2016 (UTC - 5:00)**************************
dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
NTIOLib_X64.sys             Mon Nov 26 05:11:53 2012 (50B34069)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
e22w10x64.sys               Mon Apr 27 15:36:50 2015 (553E8FD2)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
bwcW10x64.sys               Tue Jul  7 14:27:00 2015 (559C19F4)
VBoxUSBMon.sys              Tue Sep 15 23:25:39 2015 (55F8E133)
XQHDrv.sys                  Tue Sep 15 23:29:39 2015 (55F8E223)
RAMDiskVE.sys               Fri Feb  5 11:21:07 2016 (56B4CBF3)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
aswRvrt.sys                 Thu Aug 18 10:12:01 2016 (57B5C231)
aswRdr2.sys                 Thu Aug 18 10:12:58 2016 (57B5C26A)
aswMonFlt.sys               Thu Aug 18 10:30:14 2016 (57B5C676)
aswStm.sys                  Thu Aug 18 10:36:29 2016 (57B5C7ED)
aswSnx.sys                  Mon Sep 12 08:37:08 2016 (57D6A174)
aswSP.sys                   Mon Sep 12 08:59:01 2016 (57D6A695)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
aswVmm.sys                  Thu Oct  6 05:26:20 2016 (57F618BC)
ssdevfactory.sys            Wed Oct 19 17:04:31 2016 (5807DFDF)
nvlddmkm.sys                Sat Oct 22 00:55:42 2016 (580AF14E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 21 05:39:05.499 2016 (UTC - 5:00)**************************
truecrypt-x64.sys           Tue Feb  7 04:09:36 2012 (4F30EA50)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 28 09:36:46.640 2016 (UTC - 5:00)**************************
ssdevfactory.sys            Mon Aug 22 14:24:17 2016 (57BB4351)


http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
e22w10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=bwcW10x64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
XQHDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RAMDiskVE.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=truecrypt-x64.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys




XXXXX
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