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Browser Hijack or virus or what?


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5 replies to this topic

#1 DerekJ

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Posted 21 December 2016 - 07:12 PM

Hello all,

 

I have been wrestling with a particularly nasty problem that I cannot get rid of.  I'm running Windows 10 Professional 64-bit on an AMD FX-8350 based system.  This problem occurs randomly.  Sometimes it will not appear for hours and sometimes, it will appear right after I boot.  Long story short, the following three "help" searches show up both in Chrome and Microsoft Edge.  

 

https://www.dropbox.com/s/5pxf15k4ywgtafl/File%20Dec%2021%2C%206%2048%2031%20PM.jpeg?dl=0

 

https://www.dropbox.com/s/87iyd6lrdw0sufi/File%20Dec%2021%2C%206%2048%2011%20PM.jpeg?dl=0

 

 

https://www.dropbox.com/s/jqqi6ixl2gghddu/File%20Dec%2021%2C%206%2047%2045%20PM.jpeg?dl=0

 

 

They will sometimes open randomly when I am not using either browser or will open in a new tab, if I have a browser open.  Sometimes, they will open multiple instances in  new tabs if I'm using Chrome or tabs/cascade if I'm using Edge.  They will sometimes appear when I click on any icon or on the desktop.  An instance will appear sometimes for each letter I attempt to type into the address bar of a browser.  When it rears it's head, I cannot use any program that requires me to type something.  Oddly, this behavior doesn't happen when I'm in a game.  Only solution is to restart my machine.  Sometimes, it lies dormant after restart and others it comes right back. 

 

I have used just about everything to get rid of it.  Rogue Killer, Malwarebytes, Hijack This, Hitman Pro, Microsoft Safety Scanner, Malicious Software Removal Tool, TDSSKiller, Zemana, NPE, Spybot, Adaware, Super Anti-Spyware.  Still no joy.

 

Has anyone seen this beast and have a solution?

 

Thanks in advance.

 

Derek



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#2 quietman7

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Posted 21 December 2016 - 07:57 PM


Since none of the tools you have used thus far are finding any malicious files or not successful at removal, disinfection will probably require the use of more powerful tools than we can recommend in this forum. Many of the scanning tools we use in this forum are not capable of detecting (removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a FRST log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing that, please reply back in this thread with a link to the new topic .
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#3 DerekJ

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Posted 21 December 2016 - 08:24 PM

Thanks...will do.



#4 quietman7

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Posted 21 December 2016 - 08:33 PM

You're welcome.
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#5 DerekJ

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Posted 21 December 2016 - 08:46 PM

I'm trying to post but I get an error saying my post is too long and that I need to shorten it.



#6 quietman7

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Posted 21 December 2016 - 08:51 PM

Use the Board Editor and include the log(s) as an attachment.

How to Attach a File to Your Reply:
  • Click the More Reply Options button in the lower right hand corner of the Reply to this topic section of the Post
  • In the lower left hand corner you should see a Browse button under Attach Files
  • Click the Browse button and a new window will open
  • Navigate to and double click on the file you want to attach
  • Once the file path is entered into the box click Attach This File
  • If successful, you will see the file name appear above Attach Files with a green check mark to the left
attach.png

When you are ready to post your response hit Reply and the file will be automatically attached to your reply.
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