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PING in games is extremely high after I removed a Trojan


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#1 Okayquest

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Posted 21 December 2016 - 03:02 PM

 Hey there! I found a trojan on my pc two nights ago it was called Win32.downloader.gen and I removed it following a tutorial I found online. Atleast I think I removed it. Ever since then I haven't really been able to play any online games because the ping is way too high. The internet is fine, I can watch YouTube and whatever but online gaming is a no go. Would really appreciate some expertise on this. Thank you. 



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#2 shadow_647

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Posted 21 December 2016 - 03:16 PM

That often happens when you remove infestations, once they get in they can permanently damage windows, do you have a backup computer to test games on and or ping to a known site ?



#3 Okayquest

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Posted 21 December 2016 - 03:19 PM

That often happens when you remove infestations, once they get in they can permanently damage windows, do you have a backup computer to test games on and or ping to a known site ?

 I have a laptop I can download a game to and try that out. Also I could try to 'ping to a site' but I don't how to do that. 



#4 Okayquest

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Posted 21 December 2016 - 03:31 PM

 Okay so everything is working fine on my consoles/laptop. On my gaming pc I used Pingtest.net and it says everything was fine but it couldn't measure packet loss. I had 22 ping on the test as well. On the internet speed test I was at my average of 50mb/s down and 30mb/s up



#5 shadow_647

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Posted 21 December 2016 - 03:46 PM

to ping something its not hard, just go to run/start or serch whatever its called and enter in cmd.exe, press enter

 

a box should open up, type in "ping 8.8.8.8" or whatever ip you want to test, a ping 8.8.8.8 is google dns



#6 Okayquest

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Posted 21 December 2016 - 03:47 PM

to ping something its not hard, just go to run/start or serch whatever its called and enter in cmd.exe, press enter

 

a box should open up, type in "ping 8.8.8.8" or whatever ip you want to test, a ping 8.8.8.8 is google dns

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=17ms TTL=59
Reply from 8.8.8.8: bytes=32 time=16ms TTL=59
Reply from 8.8.8.8: bytes=32 time=1063ms TTL=59
Reply from 8.8.8.8: bytes=32 time=18ms TTL=59
 
Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 1063ms, Average = 278ms


This is what I got. 


#7 Okayquest

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Posted 21 December 2016 - 03:49 PM

On my laptop 

Minimum = 16ms, Maximum = 31ms, Average = 23ms



#8 shadow_647

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Posted 21 December 2016 - 04:26 PM

Reply from 8.8.8.8: bytes=32 time=1063ms TTL=59

 

Odd was that a glitch ? unstable pings in the 1000 zone make online gaming impossible.

try the same ping command only this time "ping 8.8.8.8 -t"

this will make it go on till its stopped, check for ping spikes, press ctrl + C keys at the same time to stop it.

 

As well to know what all the commands are for ping type in "ping /?"



#9 Okayquest

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Posted 21 December 2016 - 04:31 PM

 

Reply from 8.8.8.8: bytes=32 time=1063ms TTL=59

 

Odd was that a glitch ? unstable pings in the 1000 zone make online gaming impossible.

try the same ping command only this time "ping 8.8.8.8 -t"

this will make it go on till its stopped, check for ping spikes, press ctrl + C keys at the same time to stop it.

 

As well to know what all the commands are for ping type in "ping /?"

 

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=14ms TTL=59
Reply from 8.8.8.8: bytes=32 time=15ms TTL=59
Reply from 8.8.8.8: bytes=32 time=22ms TTL=59
Reply from 8.8.8.8: bytes=32 time=13ms TTL=59
Reply from 8.8.8.8: bytes=32 time=15ms TTL=59
Reply from 8.8.8.8: bytes=32 time=22ms TTL=59
Reply from 8.8.8.8: bytes=32 time=935ms TTL=59
Reply from 8.8.8.8: bytes=32 time=21ms TTL=59
Reply from 8.8.8.8: bytes=32 time=19ms TTL=59
Reply from 8.8.8.8: bytes=32 time=16ms TTL=59
Reply from 8.8.8.8: bytes=32 time=15ms TTL=59
Reply from 8.8.8.8: bytes=32 time=17ms TTL=59
Reply from 8.8.8.8: bytes=32 time=33ms TTL=59
Reply from 8.8.8.8: bytes=32 time=27ms TTL=59
Reply from 8.8.8.8: bytes=32 time=14ms TTL=59
Reply from 8.8.8.8: bytes=32 time=22ms TTL=59
Reply from 8.8.8.8: bytes=32 time=15ms TTL=59
Reply from 8.8.8.8: bytes=32 time=1237ms TTL=59
Reply from 8.8.8.8: bytes=32 time=21ms TTL=59
Reply from 8.8.8.8: bytes=32 time=14ms TTL=59
Reply from 8.8.8.8: bytes=32 time=19ms TTL=59
Reply from 8.8.8.8: bytes=32 time=24ms TTL=59
Reply from 8.8.8.8: bytes=32 time=14ms TTL=59
Reply from 8.8.8.8: bytes=32 time=27ms TTL=59
Reply from 8.8.8.8: bytes=32 time=16ms TTL=59
Reply from 8.8.8.8: bytes=32 time=13ms TTL=59
Reply from 8.8.8.8: bytes=32 time=21ms TTL=59
Reply from 8.8.8.8: bytes=32 time=14ms TTL=59
Reply from 8.8.8.8: bytes=32 time=1318ms TTL=59
Reply from 8.8.8.8: bytes=32 time=45ms TTL=59
Reply from 8.8.8.8: bytes=32 time=15ms TTL=59
Reply from 8.8.8.8: bytes=32 time=29ms TTL=59
Reply from 8.8.8.8: bytes=32 time=33ms TTL=59
Reply from 8.8.8.8: bytes=32 time=36ms TTL=59
Reply from 8.8.8.8: bytes=32 time=23ms TTL=59
Reply from 8.8.8.8: bytes=32 time=14ms TTL=59
Reply from 8.8.8.8: bytes=32 time=15ms TTL=59
Reply from 8.8.8.8: bytes=32 time=14ms TTL=59
Reply from 8.8.8.8: bytes=32 time=14ms TTL=59
 
Ping statistics for 8.8.8.8:
    Packets: Sent = 39, Received = 39, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 1318ms, Average = 107ms
 
This is what I got after a few seconds of letting it go.

I haven't been able to play ANY games online since I got rid of the trojan. So it makes sense why it's so high.


#10 shadow_647

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Posted 21 December 2016 - 05:26 PM

You got ping spikes for some reason, hemm, don't know what to say, im not pro at repairing windows damage, when it smells like trash i tend to just purge/reinstall on the hdd, im bad on that topic.

 

K lets try something download this

https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

 

Next fire it up and click on the top right, go to I/O tab and let it run for a wile, look for network spikes.

let it run for like 5 min.

 

post a pic of the network action/desktop if you find spikes, to take a pic press the print key on your keyboard then lunch ms paint, use paste option and edit pic as you see fit.

you can use this place to upload pics then from their link the image to the forum post.

http://postimage.org/

 

Forgot to say make shoure your not using the network in any way when doing this test, anything that uses the network lock it down or turn it off.


Edited by shadow_647, 21 December 2016 - 05:28 PM.


#11 Okayquest

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Posted 21 December 2016 - 07:08 PM

You got ping spikes for some reason, hemm, don't know what to say, im not pro at repairing windows damage, when it smells like trash i tend to just purge/reinstall on the hdd, im bad on that topic.

 

K lets try something download this

https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

 

Next fire it up and click on the top right, go to I/O tab and let it run for a wile, look for network spikes.

let it run for like 5 min.

 

post a pic of the network action/desktop if you find spikes, to take a pic press the print key on your keyboard then lunch ms paint, use paste option and edit pic as you see fit.

you can use this place to upload pics then from their link the image to the forum post.

http://postimage.org/

 

Forgot to say make shoure your not using the network in any way when doing this test, anything that uses the network lock it down or turn it off.

 

I think I'll just wipe my drives and do a fresh install, that would fix everything, correct?



#12 shadow_647

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Posted 21 December 2016 - 08:18 PM

A full purge and reinstall All most all ways fixs problems, some kind of code can survive this but its uncommon.

 

But keep in mind nasty code often just gos after windows and its windows that takes damage, your other divers when installing disconnect em, min your up and running do the once over with trusted drivers only on the Os just to be shore and get the AV you use online fast, do a full sweep.

Don't do updates to windows as well, if were talking win7 use SP1 only, no updates, use the computer some before going their as well just to see if everything ok, one patch is all it takes to bugger windows.

 

Next power down and connect your other drives then do the same, full sweep with a AV, and some code like a logic bombs or just nasty installers or leftover, you might want to do the rounds and remove em.

 

best setup really is to have one drive for windows and others with data on em, as well as having a external backup that only used when the computer seems to be safe and clean then parked on a shelf is useful too, takes to long to burn stuff to DVD and cheap DVD dont last.

 

Other thing you could try is this just for fun, i would before a wipe cus many things could be causing network problems and we dont know for shore whats going on,rebuilding everything in windows that has to do with the network might fix your problem as well, sadly im not pro at that and tend to just do wipes and reinstall when things go badly.

 

If were talking desktop and you have the ram a 250gig S-ATA drive is dirt cheap if you get one used for like $20 then you don't have to purge anything if you have everything on one drive, just set your self up on the 250gig drive then do a good clean up of the other drive after it gets a good sweep of all the AV.

 

Speaking of that its bin some time since iv imaged my windows drive, think ill do that my self in the next 24 hours, makes a purge + ultimate reinstall/restore of windows possible in under 60 min flat and your back on  your desktop and everything works, with everything installed after a virus infestation, and all your data drives are still good as well as external backups.

As well my OS drive is only a 40gig.

 

Sadly it seems so many people that are new to computers don't think about the if and when something go bad topic with windows, then when it douse they seem to try really try hard to save their Os install, i just don't know what to say sometimes on this forum about that.

 

One thing you could try before you go all in vs windows is Linux, try a ping from their, it kind of works the same way as in windows, do the same ping test and see if you see the same unstable ping problem.

 

https://www.linuxmint.com/

 

Just burn this to dvd,its live boot no need to install.

 

http://www.howtogeek.com/howto/22283/four-ways-to-get-instant-access-to-a-terminal-in-linux/

 

Other CDs you will want if working on a windows rebuild

 

http://www.ultimatebootcd.com/

 

http://www.hirensbootcd.org/

 

Other thing that was funny about the ping check you did is that every so often the ping spikes, all most like a timer,it doesn't look random.

Its why i wanted to see the i/O~network graph to see if anything is sending data out to the net every so often.

 

anyways if you want to try some windows rebuilding tactics here you go.

https://www.google.ca/search?q=rebuild+core+network+system+files+windows&gbv=1&sei=pClbWIXEHaTWjwTi2I-gCA

 

 






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