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Windows 10 search function not working right see attached video file


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8 replies to this topic

#1 thatoneguyyep101

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Posted 21 December 2016 - 02:36 AM

I have a windows 10 home edition laptop. The search function within Cortana or whatever used to work great. But lately when I type "program" to bring up "programs and features" in the control panel it shows up, but when I click it nothing opens. Same with "add or remove programs" I can get these items to show up, but when I click one nothing happens. I have restarted the Search service. Ended the explorer.exe process and started a new one. Restarted my computer. Rebuilt the search index.

It's weird because when I click "default programs" desktop app a window opens. But not when I click on the other two things.

How do I fix this?

If you don't understand what I'm taking about then please see the attached video file I made it's MP4 format. It's 120.9MB and is 2 minutes 4 seconds long. Thank you for anyone that attempts to help! :smilers:

 

Video file of the problem below...

 

https://ufile.io/31b80



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#2 opera

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Posted 21 December 2016 - 03:08 AM

Run cmd prompt as admin (right -click on start and select 'command prompt run as administrator')

 

Copy and paste the command below and press enter.

 

DISM /Online /Cleanup-Image /RestoreHealth

 

May take a little while (it looks like it's stuck at 20% but it isn't really)

 

Restart machine afterwards.



#3 thatoneguyyep101

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Posted 21 December 2016 - 04:32 AM

I did what you said. But it doesn't look like it's doing anything??



#4 thatoneguyyep101

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Posted 21 December 2016 - 05:06 AM

It's doing stuff now. It's at 9% Will post an update when I wake up. Thank you!



#5 thatoneguyyep101

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Posted 21 December 2016 - 05:28 AM

Guess it finished sooner than I thought. With an error though.



#6 kaljukass

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Posted 21 December 2016 - 06:54 AM

You have a damaged Windows files and also damaged registry entries.
Dism can only be improved if the original files are available, but it does not improve the registry entries if they are damaged or some of them missing at all.
What version of the Windows 10 You use? (Version 1607 OS Build 14393.576 is current).
(Win Key + R => winver => OK)


#7 thatoneguyyep101

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Posted 21 December 2016 - 06:33 PM

It says version 1607 OS Build 14393.576

I have included the log file from DISM if that's helpful.


Edited by computerproblems91, 21 December 2016 - 07:31 PM.


#8 thatoneguyyep101

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Posted 21 December 2016 - 08:55 PM

I have also tried running sfc and it said it found issues or whatever but was unable to repair some of them. I then ran it in safe mode and got the same error.

Here is the log from that...

 



#9 thatoneguyyep101

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Posted 28 December 2016 - 01:26 AM

I did a system restore back to the point before I used CCleaner. No I don't have a problem with CCleaner, but maybe it's what caused my issue. Because I scanned for viruses and whatnot and found nothing. And it's the only program I let mess with the registry. All is well now!


Edited by computerproblems91, 29 December 2016 - 12:34 AM.





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