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Wireless adapter sometimes restarts itself


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#1 Planemaster2

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Posted 20 December 2016 - 04:10 PM

I have a Netgear AC1200 external wireless adapter connected on the USB 3.0 ports on the back of my computer. Every once in while, I'll lose internet connection as the computer doesn't detect the adapter as a wifi connector, it just detects it as a USB input device. It will do this for 5 - 10 seconds then decide it's a wireless adapter and magically recognize it again and connect to the internet. It has been doing this recently (last 2 weeks or so) but I don't know what could've triggered this.

 

What I've done:

Updated the drivers - No change

Made sure the power management does not allow the computer to turn it off to save power - It was already on this

 

Anything else I can do to troubleshoot this?

 

#EDIT: Here's the link to the Netgear site with the exact Wifi Adapter: http://www.netgear.co.uk/home/products/networking/wifi-adapters/a6210.aspx?cid=wmt_netgear_organic. Just in case it's of any use although it's probably something to do with Windows.


Edited by Planemaster2, 20 December 2016 - 04:26 PM.


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#2 JohnC_21

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Posted 20 December 2016 - 04:30 PM

Disable USB selective suspend. This is for Windows 7 but use the same steps for 10. 

 

http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

 

Make sure your Wifi Adapter is set to Maximum Power.

 

Control Panel -> Power Options -> Change Plan settings -> Change advanced power settings -> Wireless adapter settings -> Power Saving mode.  Make sure it is set to Maximum Power. You may not have this setting if using a USB dongle.

 

It is also a good idea to disable, not uninstall, your LAN adapter in Device Manager. Sometimes Windows 10 gets confused when both are enabled.


Edited by JohnC_21, 20 December 2016 - 04:32 PM.


#3 Planemaster2

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Posted 20 December 2016 - 04:42 PM

Ok, I've turned off USB Selective Suspend and the Wifi Adapter was already set to maximum power. I'll wait a week or so and see if it's fixed the problem. If it hasn't I'll reply back.

 

Thanks :)


Edited by hamluis, 22 December 2016 - 12:46 PM.





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