Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Bizarre laptop behavior requiring reboot to fix.


  • Please log in to reply
5 replies to this topic

#1 Dalamar

Dalamar

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:07 PM

Posted 20 December 2016 - 01:53 AM

Trying to figure out what the problem is, since ASUS rma is known to suck and may result in no fix/worse computer.

Ever since I got this G752VM it has done weird things. (but no bsod's or memory dumps)

At first: waking it on battery would make it shut off or reboot instead. (FIX: disable allowing the computer to shut off the wifi card)
This was corrupting programs (filezilla, chrome) or something, I know ssds lose some data in bad shutdown scenarios like that, so I ignored it. (it's possible a restart may alternatively have fixed it - didn't think to try back then)

After that, I'd play Titanfall 2 daily without any issues at all for like a month or two. I had originally installed Win10 in legacy mode(didn't realize the usb stick had to be gpt), eventually I reinstalled it in UEFI mode. No issues for like a week or two.

Then one day I decided to update my nvidia drivers and things went bad. I don't remember if I did it BECAUSE of the game crashing or for the sake of updating. Tried clean uninstalling that driver and using the previous one, but it made no change.

I started having issues with TF2 crashing or refusing to load (materialsystem_dx11.dll and dwm appcrashes simultaneously show up in event viewer). Whenever this happens, I've tried to repair the client, and run sfc -scannow. Reboot generally fixes the crashing.
Sometimes the client would download stuff, then work.
Just now (after all the previous sfc checks never showing an issue), sfc tried to fix things and failed (yet after a reboot, it reported no issue... despite me making no effort to fix what it didn't).

At one point, I did a windows update, and after rebooting or something it got stuck with "preparing your system, don't shut off" or something, I eventually just rebooted it. The screen was black after that, so I tried to reboot again: afterwards I was able to log in.

Once, Firefox would not load. I ended up reinstalling it since deleting the profiles didn't help. (I suspect a simple reboot would have fixed this as with other issues involving 'corruption' has...and in this case I think it was gpu related)

Origin hangs the system when trying to shut down, and so does something else, likely a system app. It takes the laptop a long time to shutdown for no evident reason, the desktop is basically instant. Laptop used to be nearly instant shutdown...

My workstation desktop, and even my old pc which had a bad board, ram, or incompatible with 10 never did any weird bleep like this besides 0x12b BSoDs..they are/were perfectly behaved, until such point they crash (workstation doesn't crash, and it's a dirty install from the old pc).

At some point, I ran driver verifier to see if I could get it to BSoD and pinpoint a bad driver...nope. in fact, it did not exhibit any bad behavior at all for the 2 days it was on, just lower framerates.

Before you try to call virus: not likely. I'm not full on retarded, the install is pretty fresh, and have not had any such thing in years, and the only one in the last ~10 years was from a webpage when I had noscript off! Followed by a clean install because overkill and guarantees > rubbish, useless AV programs.
I duplicate all my desktop's programs pretty much, and the desktop behaves fine. Unless ASSUS is in the business of infecting their driver downloads or something.

At multiple occasions I have tried to run memtest/memtest86/windows memory diagnostic/prime95/intelburntest long periods, never issues... (and on that note, non-industrial memory testers suck ass and are useless, cant even detect manufacturer-verified bad ram that behaves borderline, ECC SHOULD BE MANDATORY IN ALL SYSTEMS if only for the LOGGING they enable!!)

My speculation:
-Not likely the ssd (Intel 600p) windows is installed on, since simply rebooting fixes the issue. SSD passes the long test, smart data looks fine, never any issues with chkdsk.
-Possibly driver issue or BIOS issue? Doesn't seem terribly likely...
-Bad motherboard
-Borderline bad ram (usually bad ram causes BSoDs..)
-Bad video card (dwm, Firefox uses acceleration, Origin probably uses gpu, TF2 uses gpu, but failing sfc until a reboot and failing TF2 integrity check both don't seem like the gpu would be related on the other hand...)
-spotty cpu? maybe the memory controller on it? back in the days before I realize OCing was retarded for retarded people, I'd see such bizarre behavior from a simple cpu-only oc and still pass tests (with performance reduction however)...
-horrid nvidia drivers? I see by googling a lot of dwm crashing seems related to either nvidia or MS bug...

Side note: I use Veracrypt. But it seems odd that the desktop IS fine and the laptop WAS fine, so I doubt it's that either.

What to do? RMA and pray I get a decent machine back? I honestly want to refund, but I can't. ASUS has terrible business practices and even worse RMA practices, I knew I should have just bit the bullet and bought a HP G3 or something.



BC AdBot (Login to Remove)

 


#2 gellegbs

gellegbs

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Houston, TX
  • Local time:10:07 PM

Posted 20 December 2016 - 09:23 AM

Question. Is your directX software updated to version 11?



#3 Dalamar

Dalamar
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:07 PM

Posted 20 December 2016 - 12:39 PM

DX11/12 are part of Windows 8/10.



#4 nathanwellsonline

nathanwellsonline

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:07 PM

Posted 20 December 2016 - 12:53 PM

I would suggest backing up all of your data and then "Refresh PC." Its built into Windows 10 and should take care of a lot of your issues. Just make sure you have everything backed up because it will reinstall the OS



#5 gellegbs

gellegbs

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Houston, TX
  • Local time:10:07 PM

Posted 20 December 2016 - 01:15 PM

DX11/12 are part of Windows 8/10.

The materialsystem_dx11.dll error seems to do with directx is what I was pointing out. It hurts nothing to check if he has directX set up and running properly.



#6 Dalamar

Dalamar
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:07 PM

Posted 20 December 2016 - 08:51 PM

Clean installed a different build of 10.

 

Already seeing the hanging on shutdown crap. Not looking good, will take a few days to see if the dwm/3d crashing starts up again along with the bizarre "files corrupted until reboot" issue.

 

I don't believe in randomly reinstalling Windows, it's a lot smarter than it used to be unless you're doing idiotic tweaks or installing junk like AV, and like I said I dirty swapped my old pc's ssd and it's rock solid stable 24/7 with new hardware...I've only seen one two drivers in my life wreak havoc just by installation, so it's not a common thing. (it was asus xonar/cmedia and synaptics generic driver)

 

And, well, it used to be stable. I checked reliability monitor before the reinstall, and it actually looks like this coincided with my UEFI reinstall where as the Legacy install was stable. So...BIOS issue?


Edited by Dalamar, 20 December 2016 - 08:51 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users