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My laptop keeps shutting down suddenly when I play the Sims 2

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#1 Nicole21


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Posted 20 December 2016 - 01:20 AM

Hi, I was hoping someone could help me.

I have an Acer Travelmate laptop. A couple of weeks ago a sign popped up saying "There is a problem with your battery, your computer may shut down suddenly". I ignored it because I'm getting a new laptop soon and my laptop only actually did shut down one every two weeks, so it wasn't an issue.

Recently I've installed the Sims 2 and it shuts down after only 3-5 minutes of playing the game. I don't think its the battery issue as when I use the internet/word/anything else on my laptop it doesn't shut down (I've been on my laptop for the whole morning not on the Sims and its not shut down)

So I thought it was an overheating issue, so I cleared out the dust, changed the maximum power processing state to 98% and its still shutting down whenever I play the Sims 2.

Please can someone help me.

(p.s I'm sorry if I posted this in the wrong section)

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#2 hamluis



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Posted 20 December 2016 - 09:18 AM

I urge you to read and follow the instructions provided below.
Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


#3 dc3


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Posted 20 December 2016 - 12:51 PM

This laptop should have a LED to indicate that the battery is charging,  there is another LED which indicates that the power adapter is plugged in and is providing power.


Does the battery charging LED ever go off?


Does the power LED stay on when it is plugged in?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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