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Keyboard stopped working


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#1 diane672

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Posted 19 December 2016 - 09:10 PM

Working on Dell Inspiron 620 desktop keyboard will not type. Using the on screen keyboard..I have downloaded drivers, ran scans and did sf /scan now found corrupt files in the CBS.log no keyboard in device manager. How do I fix?

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#2 paul88ks

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Posted 19 December 2016 - 09:33 PM

Buy yourself a new keyboard- they are cheap!



#3 NickAu

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Posted 19 December 2016 - 10:04 PM

Hi Diane

 

What operating system do you have on that PC.

 

Regards

Nick


Arch Linux .
 
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#4 Condobloke

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Posted 19 December 2016 - 10:32 PM

G'day diane672, and Welcome to BC

 

Never fear....we will find a fix.......or :smash: ........... :hysterical:


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#5 diane672

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Posted 28 December 2016 - 01:44 PM

Buy yourself a new keyboard- they are cheap!

Did that does not work


G'day diane672, and Welcome to BC

 

Never fear....we will find a fix.......or :smash: ........... :hysterical:

Thank you


Hi Diane

 

What operating system do you have on that PC.

 

Regards

Nick

Windows 7 



#6 Al1000

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Posted 28 December 2016 - 02:12 PM

I'll move this topic to the Windows 7 forum where members who might be able to help will be more likely to see it.



#7 hamluis

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Posted 28 December 2016 - 05:43 PM

Are you saying that a new keyboard...does not allow you to boot into BIOS, boot into safe mode....boot into Windows?

 

Does your mouse work properly?

 

Any onscreen error messages when you try to use keyboard or mouse?

 

Louis



#8 diane672

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Posted 31 December 2016 - 10:34 PM

Are you saying that a new keyboard...does not allow you to boot into BIOS, boot into safe mode....boot into Windows?

 

Does your mouse work properly?

 

Any onscreen error messages when you try to use keyboard or mouse?

 

Louis

Thanks for asking..

The new keyboard works same as old one. I can boot into BIOS in safe mode I did not see anything wrong in the BIOS. There was a chkdsk error corrupt files in the beginning of logging in..The mouse works and I use the easy access keyboard

 

Happy New Year



#9 paul88ks

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Posted 01 January 2017 - 04:36 AM

Is it a USB or Ps/2 keyboard? And are you mixing the keyboard with the mouse? I.E. USB keyboard and PS/2 Mouse. This has caused problems for me in the past!


Edited by paul88ks, 01 January 2017 - 04:38 AM.


#10 hamluis

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Posted 01 January 2017 - 11:28 AM

Boot into safe mode with networking and do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#11 diane672

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Posted 01 January 2017 - 11:29 AM

Is it a USB or Ps/2 keyboard? And are you mixing the keyboard with the mouse? I.E. USB keyboard and PS/2 Mouse. This has caused problems for me in the past!

I have tried both wired keyboard with wired mouse also used wireless keyboard & mouse same problem.. Network adapter now shows no keyboard



#12 diane672

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Posted 01 January 2017 - 11:31 AM

Boot into safe mode with networking and do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis

Thank you for trying to help, the person I was trying to help decided to purchase a new tower...Thanks again YOU ARE THE BEST!!


Working on Dell Inspiron 620 desktop keyboard will not type. Using the on screen keyboard..I have downloaded drivers, ran scans and did sf /scan now found corrupt files in the CBS.log no keyboard in device manager. How do I fix?

CLOSING out request, person decided on a new tower.. THANKS FOR ALL YOU DO!!



#13 hamluis

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Posted 01 January 2017 - 11:34 AM

Thanks for letting us know...happy computing :).

 

Louis






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