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Hard drive "fried" after Windows 10 update. Coincidence??


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#1 vitogee

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Posted 19 December 2016 - 03:59 PM

Last week  a Windows 10 update was installed. with no apparent problems. The computer was working fine, but I could not get on the internet so I restarted. I got the blue screen telling me the system was being updated, do not turn off the machine. After several minutes the screen went black. I could not restart the machine.

 

I had a tech at Best Buy look at the machine. He spent well over half an hour going over it. While the machine was getting power the hard drive would not spin. I asked him to check the data on the hard drive. He said the recovery partition had data, but the main partition had zero data. Is the update and the crash coincidence or what?

 

Thanks for you assistance...



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#2 shadow_647

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Posted 19 December 2016 - 04:06 PM

Dont know what to say but this, i hope you have backups.



#3 JohnC_21

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Posted 19 December 2016 - 04:20 PM

If the hard drive was not spinning due to a motherboard fault then you could recover your data using a USB adapter similar to one of these. If the tech was able to determine that there was data on the Recovery Partition it would mean the drive was spinning and is most likely not bad. The reason the tech could not see data on the Windows partition is because of file system corruption where the partition table was lost. The data could be recoverable using a program like Testdisk to recover the partition table or by scanning the drive with software like Minitools Power Data recovery.


Edited by JohnC_21, 19 December 2016 - 04:20 PM.


#4 vitogee

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Posted 19 December 2016 - 04:31 PM

JohnC,

 

Thank you for the info and advise. A couple of things I failed to mention: It is a laptop & the drive was not spinning when in the machine. He took it out of the machine to check for the data. Would I be correct in assuming the same procedures would work given this additional info?

 

Thanks again!



#5 JohnC_21

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Posted 19 December 2016 - 04:36 PM

If the drive was not spinning in the computer but was functioning outside of the computer then I would think you are dealing with something more serious than just a hard drive problem.

 

If the drive spins when outside the computer then yes, you have a chance of recovering data on the drive. No guarantees but you have the option of using several tools to recover the data.



#6 vitogee

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Posted 27 December 2016 - 12:14 AM

JohnC

 

Thank you so much for your advice. I decided to try your method to recover the data, but I took it one step further. Based on your suggestions I did some research and decided to upgrade the equipment I would use. I purchased the Thermaltake BlacX model ST0005U-C for $30 from Best Buy.

http://thermaltakeusa.com/products-model.aspx?id=C_00002058

It worked perfect. I did not need any of the software you recommended. The BlacX read the drive immediately. All the data was recovered.

 

If it wasn't for your advise I would not have know about this type of hardware.

 

Again THANK YOU!

 

Happy New Year



#7 JohnC_21

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Posted 27 December 2016 - 08:30 AM

Your Welcome,

I am glad you got your data back and the Thermaltake is a much better device than what I linked to. Thanks for the update.

 

Very strange that the BestBuy tech said he could not see the data on the Windows Partition.

 

A Happy New Year to you also.



#8 shadow_647

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Posted 27 December 2016 - 08:30 AM

i'm surprised that worked but whatever happy new year too.



#9 britechguy

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Posted 27 December 2016 - 09:54 AM

I have the sneaking suspicion that the particular geek of the Geek Squad had no idea what he was doing.

 

Congrats on having gotten your data back.  Definitely acquire an external backup drive for the new year, and use it regularly, so that were you to have an actual internal hard drive failure all is not lost.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#10 vitogee

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Posted 28 December 2016 - 01:01 AM

Thanks for the advise, Brian. When I purchased the Thernaltake I also purchased the backup drive.






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