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NEW LAPTOP, NO SOUND


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7 replies to this topic

#1 DaveJoBot

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Posted 19 December 2016 - 01:18 PM

hi i got a used dell latitude d820 with a sigmatel audio/ "realtek" intel hd audio, when i used an acer aspire hdd with windows--already installed and "all" drivers were installed but sound was not...either driver was giving errors no sound card was detected, could it be just acer doesn't support sigmatel, or i just need a fresh install of windows? any help will do

 

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#2 Kilroy

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Posted 19 December 2016 - 04:36 PM

Go to Dell's Support page and enter the service tag from the machine to find the correct drivers.  I recommend a fresh install of Windows if at all possible.  Transferring a drive installed on a different manufacturer's laptop may have more issues than just the sound.



#3 DaveJoBot

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Posted 19 December 2016 - 06:23 PM

problem is the computer is older, and every time i run the 32-bit dell diagnostics it gives me: 1b63:0268 meaning? that the sound card is not there or dead... if thats the case then i will request some help on fixing the sound card if possiable.!

 

thanks 



#4 hamluis

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Posted 20 December 2016 - 09:32 AM

Buy a USB soundcard...install same...if you are sure that the onboard sound function is the only problem.

 

That model appears to be 11 years old, dating back to 2006.  IMO, any number of things could be amiss.

 

FWIW

 

Louis



#5 DaveJoBot

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Posted 21 December 2016 - 12:17 AM

well j i just found out that the speakers DO indeed work it's just that windows on the hard drive doesn't like me, or the drivers...so i want to go back to 3D graphical work, i work at rooster teeth (a web show maker )



#6 pcpunk

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Posted 21 December 2016 - 10:33 AM

You did not say what Operating System you are using.  Here is the official Drivers Page for similar pc if you are using original OS.  If not then these may not work.  Remove the old drivers and install the appropriate ones from that Page if you are still using the Operating system that matches those Drivers, otherwise more searching will be needed for other OS's.


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#7 DaveJoBot

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Posted 26 December 2016 - 01:12 AM

the device manager on windows xp pro had installed the default drivers but in the sound manager it says no playback device, and i'v tried 2 different sigmatel drivers both for the same system and different versions... when windows doesn't like what i did the integrated speakers beep, indicating that they do function... what can be wrong, bad speakers, or hard ware that needs a replaced working mobo?



#8 hamluis

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Posted 26 December 2016 - 05:04 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis






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