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Printer doesn't work, but scanner does


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#1 stebbinsd

stebbinsd

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Posted 19 December 2016 - 01:10 PM

So I bought an HP Deskjet 2050 on ebay to replace my old HP Deskjet 2050 that died.

 

I can scan without any difficulty whatsoever. The copier also works just fine. But whenever I go to print, it always says "Unable to communicate with the printer."

 

I have it set as the default printer (it's the same make/model as before, so it SHOULD just be plug and play) and it's no offline. Again, the scanner works just fine!

 

What's going on?!


Edited by hamluis, 21 December 2016 - 08:15 AM.
Moved from Win 7 to External Hardware - Hamluis.

My current build:

 

Motherboard: Gigabyte GA-970A-UD3P
Processor: AMD FX-8350
RAM: 12GB (2x2GB+8GB)
Video Card: Geforce GTX 750ti

OS: Windows 7 64-bit Ultimate


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#2 bludgard

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Posted 20 December 2016 - 07:23 PM

Download the driver and optional installer from HP.

Remove the printer from Devices and Printers. Right-click > Remove.

Remove any printer related drivers via Device Manager.

Disconnect printer (if connected by data stream).

Install the driver (and optional software if one wishes).

Only connect printer to PC (or whatever set-up you may have) when installer prompts you to do so. <---- Important.

Finish the setup and reboot... probably optional but I do when connecting something like this.

Here's to hoping this is not Windows 10. :( ... lol

Check here for driver.






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