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Windows Updates since October


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#1 jackiemarie

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Posted 18 December 2016 - 07:37 PM

Windows Update has been stalled for several months so, today using a combination of suggestions from https://www.bleepingcomputer.com/forums/t/633646/windows-update/ and https://www.bleepingcomputer.com/forums/t/633111/october-november-roll-ups/ and http://www.pagestart.com/win7wurollup10111602.html, I downloaded and installed KB3172605, Nov 2016 Security Only Rollup KB3197868, Dec 2016 Security Monthly Quality Rollup KB3207752 from the MS Catalog.  After many restarts, stop/restarting WU in Services, and continuously "checking for updates" at the WU home page, the WU home page eventually showed current information but the Updates offered are still not normal.  At that point, from the 15 Recommended updates, I only downloaded and installed .NET Framework...KB3205402 and Malicious Software Removal tool KB890830 just because I knew what they were about.

 

Snip attached of today's installs (not showing the .NET Framework one).  

 

I still have not received any monthly updates, security or otherwise, for MS Office 2007 suites or MS Office 2010.  

 

I've attempted to see what else I might be missing as to critical updates using https://www.bleepingcomputer.com/news/microsoft/microsofts-december-2016-patch-tuesday-comes-with-12-security-updates/, but I admit the MS bulletins are a mystery...they'll reference a Monthly Rollup and then say it supercedes the KB I just installed.  BTW in this article, the link for MS16-144 Cumulative Security Update for Internet Explorer 3204059-Critical is not working/broken.

 

I can only surmise there's something wrong with my WU in the operating system, Windows 7 Home Premium x64 bit.  

 

Any suggestions as to how to proceed?

 

Thank you.

 

 

 

 


EAM, Malware Bytes Premium

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#2 opera

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Posted 19 December 2016 - 02:16 AM

In Windows Updates ''change settings'' option, do you have 'Give me updates for other Microsoft products when I update' ticked?



#3 jackiemarie

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Posted 19 December 2016 - 07:42 AM

No, the "give me updates for other Microsoft products when I update" option is not ticked - because it is no longer available on the settings page.  It was there until yesterday when I did the 5 manual downloads and installations.  Snip of current settings page is attached.

 

Also, even before yesterday's installs, IF I tick the box "give me recommended updates the same way I receive important updates",  the "important" updates are automatically ticked and when I log off or shut down the laptop, Windows tries to install them.  I have to leave this box unticked so no update is automatically ticked.

Attached Files


Edited by jackiemarie, 19 December 2016 - 11:32 AM.

EAM, Malware Bytes Premium

HP g7- Windows 7 Home Prem 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#4 jackiemarie

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Posted 20 December 2016 - 08:28 AM

Could I please be directed to the proper forum for repair of Windows Update for Windows 7 x64? 

 

Essentially WU has not functioned since September 2016; I'm in the same boat as millions of other W7 users it seems. I used the W7 forum links listed in Post#1 to go towards a solution.

 

KB3020369 was already installed.

Downloaded and installed KB3172605, Nov KB3197868, Dec KB3207752, .NET Framework KB3205402, KB890830.

Following this, the WU settings page doesn't look the same or have the same options as before, and I am not receiving MS Office 2007 Suite or MS Office 2010 updates.

 

I downloaded and installed Dec Security Updates MS Ofs 2007 KB3128020 and KB2883033 from the MS Catalog and 34 individual updates are now showing in Installed Updates.

 

The attached snip of the Windows Update log continuously lists "2016-12-18 09:13:37:984 3964 ec4 WUApp WARNING: SetDescendentText called on non-existent id".

 

Thanks for your assistance.

Attached Files


Edited by jackiemarie, 20 December 2016 - 08:35 AM.

EAM, Malware Bytes Premium

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#5 jackiemarie

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Posted 23 December 2016 - 08:25 AM

To forum moderator, Hamluis....

 

May I please have a response to question asked 12/20:

Could I please be directed to the proper forum for repair of Windows Update for Windows 7 x64? 

 

Thank you.


EAM, Malware Bytes Premium

HP g7- Windows 7 Home Prem 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#6 JohnC_21

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Posted 23 December 2016 - 08:52 AM

You are not alone. Many people have had issues with Windows 7 updates. It seems Windows 7 update is severely broken and Microsoft doesn't seem to care as they are focusing on Windows 10.

 

I can't diagnose your log but did you also download the September 2016 Servicing Stack?

 

https://support.microsoft.com/en-us/kb/3177467

 

If the above does not work then also install the latest Update Agent.

 

https://support.microsoft.com/en-us/kb/949104

 

This tool can repair issues with Windows Update. Use it if the above two downloads do not work. 

 

https://www.microsoft.com/en-us/download/details.aspx?id=20858


Edited by JohnC_21, 23 December 2016 - 08:52 AM.


#7 hamluis

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Posted 23 December 2016 - 09:00 AM

This is the forum.

 

There are multiple topics about problems with Windows Update...in this forum.  There is no one uniform approach which resolves the problems for any user.

 

Feel free to look up those topics, which contain the procedures which a given member used...to resolve her/his own situation.

 

Louis



#8 jackiemarie

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Posted 23 December 2016 - 10:57 AM

You are not alone. Many people have had issues with Windows 7 updates. It seems Windows 7 update is severely broken and Microsoft doesn't seem to care as they are focusing on Windows 10.

 

I can't diagnose your log but did you also download the September 2016 Servicing Stack?

 

https://support.microsoft.com/en-us/kb/3177467

 

If the above does not work then also install the latest Update Agent.

 

https://support.microsoft.com/en-us/kb/949104

 

This tool can repair issues with Windows Update. Use it if the above two downloads do not work. 

 

https://www.microsoft.com/en-us/download/details.aspx?id=20858

Thank you.

 

KB3177467 was installed 10/16/16.

 

The WU agent in System 32 is the current one: 7.6.7601.23453 modified 5/13/16. (Re KB949104)

 

Hotfix KB947821 has been initializing installation about an hour. has now been installed.

 

Nothing has changed.

 

Do you have an opinion about maybe doing a Tweaking dot com Windows Repair All-in-One?


Edited by jackiemarie, 23 December 2016 - 11:01 AM.

EAM, Malware Bytes Premium

HP g7- Windows 7 Home Prem 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#9 JohnC_21

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Posted 23 December 2016 - 11:03 AM

The System Readiness Tool make take awhile. You can try the Tweaking Tool to repair Windows Update and see if that works. Only check the Windows Updates box. This would reregister the Update components. If Tweaking does not solve the problem I can PM a BC member and ask him if he would look into the problem. 



#10 jackiemarie

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Posted 23 December 2016 - 11:20 AM

I will give the System Readiness Tool at least several hours.   Then will probably run Tweaking with just Windows Update checked.

 

This is Christmas weekend so please do not PM anyone; I'll wait until Monday or Tuesday if the problems persist. 

 

Thanks.


EAM, Malware Bytes Premium

HP g7- Windows 7 Home Prem 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#11 JohnC_21

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Posted 23 December 2016 - 11:26 AM

Correct, I was not going to PM the BC member until you confirm. Good Luck. I am also having issues updating two Windows 8.1 computers. They take forever to search for updates so I download updates from the Update Catalog. Microsoft has really dropped the ball on this problem. 



#12 jackiemarie

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Posted 26 December 2016 - 02:00 PM

Just to check in, I downloaded Tweaking Windows Repair portable from BC.  PreScan said all OK. Went to safe mode. Check disk said OK.  System File Checker said no integrity violations.  At Repairs, I unchecked all but Repair Windows Update.  Restarted.

 

Nothing changed except of course now at WU home page I have no history in "view update history"; WU is still not recognizing that I have Office 2010 Starter and Office Suites 2007 installed and have previously received years of updates.  The windowsupdate.log has different entries than the ones I referenced in post #4, but I have no notion as to what it means.  Snip of WU home is attached.

 

I will continue in this quest for answers if someone has guidance.

 

Thank you.

 

 

Attached Files


EAM, Malware Bytes Premium

HP g7- Windows 7 Home Prem 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#13 Wolverine 7

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Posted 28 December 2016 - 07:28 PM

Oookay..i managed to post twice,thats never happened before:-)

 

Threads below may be worth a look.


Edited by Wolverine 7, 28 December 2016 - 07:47 PM.


#14 Wolverine 7

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Posted 28 December 2016 - 07:43 PM

WU is still not recognizing that I have Office 2010 Starter and Office Suites 2007 installed and have previously received years of updates.

 

 

The wonderfull world of Windows Update..hopefully something here will be helpfull...if we get totally stuck as John C21 said theres some very good techs on this site who im sure would take a look.

 

https://technet.microsoft.com/en-us/library/cc179058.aspx

 

https://technet.microsoft.com/en-us/library/cc179123.aspx

 

http://praetas.blogspot.co.uk/2014/01/re-enable-microsoft-office-200720102013.html

 

https://www.msoutlook.info/question/363

 

http://www.sevenforums.com/microsoft-office/346784-not-showing-office-updates-thru-windows-update-office-2010-win7.html

 

Above post,halfway down page

 

1-Close all running Microsoft Office components.
2-Open Regedit
3-Go to: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\General
4-Modify the "ShownOptIn" value from 1 to 0
5-Launch a Microsoft Office component, it will give you the option to download the updates, make sure you select it.
6-Done. If you go back to "Windows Update", then "Change Settings", you will see the "Microsoft Update" and "Software notifications" sections are available again (until the Microsoft Update check box is unchecked again).



for me, 12.0 was 14.0 and the key was shownfirstrunoptin. it was set to 1. i set it to zero, then got the 'how do you want to handle office updates window popup when i opened microsoft word. I chose the top green option, went back to control panel automatic updates check settings, and now i have the option in there to receive office updates.



#15 jackiemarie

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Posted 28 December 2016 - 08:07 PM

Wolverine 7, thank you kindly for your links and suggestions.

 

I noticed the first article is dated 2012 and the second article deals with Office 2013.  I never paid for MS Office 2010, just used the Starter thing until one day it stopped running and refused to be repaired.   I had one installation left on my MS Office Suite 2007 CD, so I installed it and was finally able to open  Word and Excel documents again.

I'm just too technically/digitally challenged to parse out what might be of value in those articles and the full 2010 Office Suite was never activated.

 

When I began reading BC, the one thing I learned immediately, was never to mess with the registry and that advice still restrains me.  I opened regedit and found the registry key and the "shownoptin" value is 1.  I've never altered the registry but I assume it's right click and then "modify".  Can it be changed back to a value of 1 if my results aren't the same as described in the sevenforums thread?

 

I don't mind "automatic updates" for MS Office, but I don't want automatic updates through the Windows Update system for everything else...just to be notified and I'll decide whether to download and install.

 

Thanks again.  I'm going to sleep on it and have a clearer head tomorrow...have been fitted for a walking fracture boot since my last post and not too comfortable today.


EAM, Malware Bytes Premium

HP g7- Windows 7 Home Prem 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.





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