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Posted 18 December 2016 - 09:39 AM
Posted 18 December 2016 - 10:54 AM
I don't have much experience with bluetooth but did you pair the device after your computer detected it?
This was the latest driver for the PC but you posted that the PC has no trouble detecting the bluetooth device so I doubt installing the drive would help.
I looked at the specs for the computer and it has bluetooth 2.0, an early version. If the device you are trying to connect is a Low Energy device it will not pair with bluetooth 2.0, only 4.0 but for the most part bluetooth 4 is backward compatible with bluetooth 2.
You may want to look at getting a generic dongle and see if it connects to your devices. You would need to disable your PC's bluetooth. The link I provided is just an example you may be able to find one locally.
Edited by JohnC_21, 18 December 2016 - 10:55 AM.
Posted 18 December 2016 - 12:57 PM
Posted 18 December 2016 - 01:23 PM
Are these the steps you used to try and install the drivers? After selecting the detected device and clicking next did nothing? If so then I would try installing the HP bluetooth software as you posted.
Posted 18 December 2016 - 02:00 PM
Yes, pretty much as that. I didn't use the wizard thingy, just found the Bluetooth icon in system tray, clicked on Show Bluetooth Devices (or previously, 'Add a Device' to add it in the first instance) but it had the yellow exclamation mark and troubleshooting said it had no driver, so followed steps to install driver, but it couldn't find any.
Will try the HP driver in a mo.
Posted 18 December 2016 - 04:21 PM
Posted 18 December 2016 - 04:26 PM
Your Welcome, glad you got it sorted out. Thanks for the update.
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