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Bluetooth drivers can't install in win 7


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#1 Waynefb2002

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Posted 18 December 2016 - 09:39 AM

Hi,
My first post here so apols if I get anything wrong!
Basically, I want to start using Bluetooth devices with my laptop (it looks like it is all enabled for Bluetooth).
Problem is, the PC finds the Bluetooth device no problem - I tried a couple of devices - but then it fails to find/install drivers for it.
This is really annoying.
I tried a few suggestions from internet, I including installing Windows Mobile-Based Centre but nothing worked!
Please please call someone help?
My laptop is a bit old but is usually very reliable if slow.
It's HP Compaq 6910p, running Win 7 professional (genuine) with Sp1, 32 Bit.
Intel centrino duo, 5gb of disk space free.
Thanks loads in advance.
Wayne

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#2 JohnC_21

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Posted 18 December 2016 - 10:54 AM

I don't have much experience with bluetooth but did you pair the device after your computer detected it?

 

This was the latest driver for the PC but you posted that the PC has no trouble detecting the bluetooth device so I doubt installing the drive would help.

 

I looked at the specs for the computer and it has bluetooth 2.0, an early version. If the device you are trying to connect is a Low Energy device it will not pair with bluetooth 2.0, only 4.0 but for the most part bluetooth 4 is backward compatible with bluetooth 2.

 

http://superuser.com/questions/588186/is-bluetooth-4-0-backwards-compatible-with-bluetooth-2-0edr

 

You may want to look at getting a generic dongle and see if it connects to your devices. You would need to disable your PC's bluetooth. The link I provided is just an example you may be able to find one locally.


Edited by JohnC_21, 18 December 2016 - 10:55 AM.


#3 Waynefb2002

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Posted 18 December 2016 - 12:57 PM

Thanks for such a prompt & comprehensive reply John.
I don't know if the devices paired - they were certainly recognised with correct details, but as the drivers failed to be found or be installed, there were no further available options.
The HP software looks promising, I will certainly give it a go.
Failing that I'll get a dongle & try that.
I will report back in case it may be of use/interest to other members.
Thanks again,
Wayne.

#4 JohnC_21

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Posted 18 December 2016 - 01:23 PM

Are these the steps you used to try and install the drivers? After selecting the detected device and clicking next did nothing? If so then I would try installing the HP bluetooth software as you posted.

 

http://www.groovypost.com/howto/microsoft/pair-a-bluetooth-device-with-windows-7/



#5 Waynefb2002

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Posted 18 December 2016 - 02:00 PM

Hi,

Yes, pretty much as that. I didn't use the wizard thingy, just found the Bluetooth icon in system tray, clicked on Show Bluetooth Devices (or previously, 'Add a Device' to add it in the first instance) but it had the yellow exclamation mark and troubleshooting said it had no driver, so followed steps to install driver, but it couldn't find any.

Will try the HP driver in a mo.

Thanks again,

Wayne



#6 Waynefb2002

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Posted 18 December 2016 - 04:21 PM

Yaaay! Success! 😀 All working super fab now. Thank you &, may I say, well done! Good fix.
Thanks and best wishes,
Wayne.

#7 JohnC_21

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Posted 18 December 2016 - 04:26 PM

Your Welcome, glad you got it sorted out. Thanks for the update.






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