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Wireless Adapter Disappeared


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#1 mikey11

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Posted 18 December 2016 - 08:46 AM

HP Envy 17 laptop only about one year old with windows 8,

 

the wireless adapter has disappeared from the device manager list, the only item now listed is the ethernet adapter,

 

i do not suspect malware/virus as the problem, however i did scan with malwarebytes and avg they both came up with nothing, adwcleaner came up with about 5 items which i removed......no change,

 

problem is still the same while running in safe mode,

 

when i go to control panel > network there is no wireless listed there, once again only the ethernet (which does work fine when plugged in)

 

i have made sure airplane mode is turned off,

 

there are no switches or F* buttons to turn wireless on or off,

 

any other options?.....or is it safe to assume the wifi chip/adapter is dead???



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#2 shadow_647

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Posted 18 December 2016 - 05:19 PM

Id run a copy of linux my self like mint, just to see if everything works with the wifi, you don't have to install anything, its all live boot.



#3 Chris Cosgrove

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Posted 18 December 2016 - 06:38 PM

If this is the reference guide for your laptop - http://h10032.www1.hp.com/ctg/Manual/c03099587 - then pp 25 and 26 suggest that Fn + F12 enable and disable your internal wifi.

 

It is always possible that the wifi unit inside the laptop has died, in which case you could try using a USB wifi dongle. These are readily available and not particularly expensive. They also work well. It's all I have used on my desktop since we first went to wifi and I have an old laptop which also needs one because its internal wifi died about ten years ago !

 

Chris Cosgrove



#4 mikey11

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Posted 19 December 2016 - 07:46 AM

If this is the reference guide for your laptop - http://h10032.www1.hp.com/ctg/Manual/c03099587 - then pp 25 and 26 suggest that Fn + F12 enable and disable your internal wifi.

 

It is always possible that the wifi unit inside the laptop has died, in which case you could try using a USB wifi dongle. These are readily available and not particularly expensive. They also work well. It's all I have used on my desktop since we first went to wifi and I have an old laptop which also needs one because its internal wifi died about ten years ago !

 

Chris Cosgrove

 

 

thanks,

 

the F12 you are referring to is the airplane mode on and off, which i have already tried,

 

i think i will try a USB adapter, much easier and cheaper......i just hope its as reliable


Id run a copy of linux my self like mint, just to see if everything works with the wifi, you don't have to install anything, its all live boot.

 

thanks, i will try that first



#5 Chris Cosgrove

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Posted 19 December 2016 - 05:23 PM

Accepting that the only things certain in this life are death and taxes I cannot guarrantee wifi dongle lifespans. The one in my desktop died two weeks ago but that was after about ten years continual usage which I reckon is fair enough for a device that only cost about £UK 8.

 

Chris Cosgrove






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