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Laptop Black Screen

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#1 bracdaddy


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Posted 17 December 2016 - 10:01 PM

Brand new laptop. open out of the box turn on setup windows surf the web for about a hour then i turned it off using the shut down option in the start menu. about a hour later i hit the power button and the computer turns on the but the monitor is completely black.



Dell Latitude e5570

16gb ram

intel i7-6600u


What ive tried:


1. reboot by holding the power button for 30 seconds

2. plug in hdmi cord to see if the computer still worked. (computer works when plugged into hdmi cable to my tv)

3. toggle screen displays to make sure its not on projector mode

4. boot in safe mode to check drivers on graphics card


Laptop does not have an easy remove battery on the bottom.


How can i fix this do i need to open the case and see if theres a loose wire to the monitor?

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#2 hamluis



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Posted 18 December 2016 - 01:05 PM

RMA...warranty issue, IMO.



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