I understand that you don't get BSOD's - but the reports are useful in many different circumstances.
The contents of the reports are similar to what I saw in the Admin logfile - only a few errors that may/may not be hardware related
These are the Live Kernel Events in the WER section of the MSINFO32 log file - they can be caused by hardware, but they can also be caused by shutting the computer down by holding the power button down.
As such, I'd suggest starting with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Also, try this "clean boot" and test to see if the computer freezes when running in that mode: http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it doesn't freeze in a clean boot - then the problem is with one of the programs that you disabled when starting the clean boot. Re-enable them a few at a time to figure out which one it is.
At some point we may suggest a reinstall of Windows in order to rule out problems due to corruptions/changes in Windows - but that's a bit beyond what we're doing now.
Other options will be a strip down troubleshooting ( http://www.carrona.org/strpdown.html ) or maybe even more reports.
In short, there are 3 things that I look for when troubleshooting:
- 3rd party software problems
- hardware problems
- Windows problems
Windows problems are the least likely, but they can (and do happen). Ensuring that you have ALL updates installed is the most important "fix" for Windows systems - but there are other things that can cause problems. Our problem is narrowing them down in order to find the problem - and then finding the appropriate "fix" for them.
Another possibility that I have heard elsewhere on these forums, is DPC errors
Start with this: https://www.sysnative.com/forums/windows-10-a/21887-high-cpu-latency-causing-severe-glitch-cracking-popping-sounds.html#post172460
May also want to try this: https://www.sysnative.com/forums/windows-7-windows-vista-tutorials/5721-how-diagnose-fix-high-dpc-latency-issues-wpa-windows-vista-7-8-a.html
Finally, you may want to try SFC.exe, DISM, and generating a CBS log - this'll be better done in the W10 forum with a title of Windows Update or CBS log - to attract the attention of the Windows Update experts.
Here's my canned speech about Windows Updates:
There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.
First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter: https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article: https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article: https://support.microsoft.com/en-us/kb/971058
Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here: http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):
This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.
- First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
- Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
- Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.
Export CBS folder
NOTE: This is not for me (I can't read them). This is in case you decide to post in the OS forums asking for help from the experts.
- On Windows 8/10, press the Windows key, type This PC, and press Enter.
- On Windows Vista/7, click the Start button then click Computer.
- Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
- Find and double click on the Logs folder.
- Right-click on the CBS folder, and select Copy.
- Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
- Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
- A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox). Ensure that it's shared and then post a link to it here.
Edited by usasma, 21 December 2016 - 07:20 AM.