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Can't figure out if it's hardware related or driver issues


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7 replies to this topic

#1 roldy

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Posted 17 December 2016 - 05:48 PM

I've had freeze ups in the past with this computer and couldn't figure out what was going on. I at first thought it was the program Synapse for Razer mice. After a fresh install and upgrade to Windows 10 Pro v 10.0.14393. I've attached the log file from Event Viewer for more info. 

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#2 gellegbs

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Posted 20 December 2016 - 09:50 AM

I'm sorry some of us are not comfortable with downloading files off forums like that. Is there a way you can paste the error within code tags?



#3 nathanwellsonline

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Posted 20 December 2016 - 12:36 PM

if you would, just copy and paste the text onto here. If they are all random issues that you are getting, It could be related to your computers installed RAM. 



#4 usasma

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Posted 20 December 2016 - 05:45 PM

Please excuse my delay in responding - I have been having some personal issues, and now I have a cast on my left arm/hand :(

 

In general it is safe to download from this forum (I cannot state that for other forums tho')
To be sure, if you do download from here, be sure to scan the downloaded file with a good, updated antivirus BEFORE opening it.

 

Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

I didn't see anything significant in the Admin log - although there are a lot of errors there that could be related.
Looking at the other reports that I requested might give us some clues.


Edited by usasma, 20 December 2016 - 05:46 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 roldy

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Posted 20 December 2016 - 10:31 PM

I don't get BSOD's. The computer just freezes. It's especially annoying when I have audio going on and all of a sudden everything freezes and the audio loops over and over. As for the log file, there are a lot of errors and warnings hence the reason why I uploaded the zipped file of it.

Attached Files



#6 usasma

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Posted 21 December 2016 - 07:19 AM

I understand that you don't get BSOD's - but the reports are useful in many different circumstances.

The contents of the reports are similar to what I saw in the Admin logfile - only a few errors that may/may not be hardware related

These are the Live Kernel Events in the WER section of the MSINFO32 log file - they can be caused by hardware, but they can also be caused by shutting the computer down by holding the power button down.
As such, I'd suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
 

Also, try this "clean boot" and test to see if the computer freezes when running in that mode:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

If it doesn't freeze in a clean boot - then the problem is with one of the programs that you disabled when starting the clean boot.  Re-enable them a few at a time to figure out which one it is.

 

At some point we may suggest a reinstall of Windows in order to rule out problems due to corruptions/changes in Windows - but that's a bit beyond what we're doing now.

Other options will be a strip down troubleshooting ( http://www.carrona.org/strpdown.html ) or maybe even more reports.

 

 

In short, there are 3 things that I look for when troubleshooting:

- 3rd party software problems

- hardware problems

- Windows problems

Windows problems are the least likely, but they can (and do happen).  Ensuring that you have ALL updates installed is the most important "fix" for Windows systems - but there are other things that can cause problems.  Our problem is narrowing them down in order to find the problem - and then finding the appropriate "fix" for them.

 

Another possibility that I have heard elsewhere on these forums, is DPC errors

Start with this:  https://www.sysnative.com/forums/windows-10-a/21887-high-cpu-latency-causing-severe-glitch-cracking-popping-sounds.html#post172460

May also want to try this:  https://www.sysnative.com/forums/windows-7-windows-vista-tutorials/5721-how-diagnose-fix-high-dpc-latency-issues-wpa-windows-vista-7-8-a.html

 

Finally, you may want to try SFC.exe, DISM, and generating a CBS log - this'll be better done in the W10 forum with a title of Windows Update or CBS log - to attract the attention of the Windows Update experts.

Here's my canned speech about Windows Updates:
 

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

Edited by usasma, 21 December 2016 - 07:20 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 roldy

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Posted 27 December 2016 - 01:48 AM

I unfortunately do not have a cd burner and the programs suggest not to use a bootable USB stick. I also do not want to run anything that has bloatware. Are there other options?



#8 usasma

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Posted 29 December 2016 - 07:47 AM

There are only 3 bootable tests in my listing (the rest are designed to be run from within Windows):

The anti-malware scans can be run from within Windows (see below for some suggestions)

The memory tests can be run from a USB stick (MemTest86+ for a BIOS based system; MemTest86 for a UEFI based system)

For the hard drive diagnostics you can:

- run the Windows version of the suggested diagnostics

- you can borrow/purchase an external USB CD/DVD drive

- you can use one of the many bootable utilities that include hard drive diagnostics(such as the Ultimate Boot CD) and mount it to a USB drive

- you can use a USB drive that includes a program to mount and run ISO files - letting you run the ISO's of these tests.

 

Here's the suggested anti-malware scans to run from within Windows:

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

 

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.

If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 


Edited by usasma, 29 December 2016 - 07:49 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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