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Grey/white screen, computer partially working

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#1 Aireil


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Posted 17 December 2016 - 05:14 PM



I'm facing a new problem with my computer.
Since Sunday, I have random grey/white screen, my audio freeze and I have to shut the psu off to be able to reboot it.

When I reboot it, all the fans start working (my graphic card lights up), no strange noise or anything, like usual, except for the fact that it doesn't actually boot.
My keyboard & mouse won't light up, the screen recognise that something happens (it "wakes up"), but nothing appears.

The only way to shut it down is to hold the power button (not good, but no choice :/).


The first time, I thought my computer just died, I wasn't expecting anything after trying several times to boot it.

The next day, I start it and it works like a charm, everything lights up and it's working like the first day until it inevitably crashes again.

Same thing, doesn't boot, next day, first try still nothing, 1 hours later, it works...


After another crash, I decided to test some things, the first thing I tried was to unplug the graphic card and starts it without one. It did work, everything went fine without the graphic card.

I'm rather surprised about that, why the graphic card holds everything (even the peripheral devices) if it's not working properly?

I've tried another card and it does work with it (it's a less powerful one).


I can understand if the card is dead, but it isn't really dead if it revives, right?  :o


The event viewer doesn't register anything when the computer doesn't boot (just lights up).


I'm writing this without my graphic card plugged, so I'm not sure if the "usual" tests are relevant even without it?


I've attached a HWMonitor report, maybe it's irrelevant, but I was wondering if everything is OK with my psu.


I'm sorry if it's hard to read, as you can tell, English isn't my native language :-).


Thank you.


Information about my computer :

Built in 2012

OS : Windows 7

CPU : Intel Core I5 4670 3.40 GHz

GPU : AMD Radeon HD 7900 Series

Motherboard : ASRock B85 Pro4
RAM : Crucial Ballistix 2 x 4 Go

Attached Files

Edited by Aireil, 17 December 2016 - 05:15 PM.

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#2 Aireil

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Posted 19 December 2016 - 10:14 AM

Nobody knows? :c

#3 hamluis



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Posted 19 December 2016 - 12:51 PM

I urge you to read and follow the instructions provided below.
Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


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