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Posted 17 December 2016 - 04:36 PM
Posted 18 December 2016 - 04:22 AM
Sorry if my answer covers too much of the basics, I do not know your tech level so I'd like to make sure I provide you with an answer that is understandable for any case and it's not my intent to insult you at all I'm new to the whole "Getting involved with helping others on tech forms like this one" so please forgive me I just like to be helpful, thorough and provide information to the best of my ability in my profession in IT.
It sounds like your Windows Explorer (Now called "File Explorer" in Windows 10) process is crashing upon plugging in that flash drive.
A brief "Non tech way" of describing Windows Explorer is basically an application on your computer used to access your files on your computer's drive as well as other drives connected to your system.
Windows Explorer could be crashed by other means like:
The above listed symptoms come from my personal tech knowledge and can be found here for reference: https://support.microsoft.com/en-us/kb/2694911
Some other things that may be additional issues:
What can you do?
*Those above two steps will help us identify if a protection software or something that runs normally on startup of your system is causing the issue.
If one of the above steps granted you access to the drive without getting the black screen issue go ahead and run a Antivirus/Anti-Malware scan on the drive to be sure it's free of infection (Malwarebytes would be great for that task) also while you're at it, review the files on the drive look for any unknown files not familiar to you and delete them (TIP: Selecting a file in Windows then using SHIFT + DEL keys) will do a permanent delete of the file bypassing your recycle bin I suggest doing so on any files you believe suspicious but please be careful to not accidentally select other important files in the process or they're gone for good unless you attempt file recovery which is a headache and never a guarantee to safely return your files.
Once you've got past checking the drive for bad files it wouldn't hurt to use the "Error checking" tool in Windows on the drive to see if there are errors that can be found/repaired:
In Windows Explorer:
1. In the "This PC" section where you see all your drives attached: Right click on the drive you're working with then select "Properties"
2. Go to the "Tools" tab
3. Click on "Check" button under the first section for "Error checking"
*Those steps will help us determine if part or all of the problem was a "File system error"
If you were not able to get anywhere with the steps above:
1. Try other USB drives: Does the issue still happen?
If yes, you may have a driver issue with your "Controller Drivers" and or system file issues.
If no, your drive that causes the problem is likely bad and beyond repair. You would want to see a local repair shop that offers "Data Recovery" which can be quite expensive to see if they can recover the files (Assuming you don't have those files anywhere else)
2. Try the USB drive that causes the issue on another computer (Preferably one you'd be okay with for testing - Just in case there are unfriendly files on the drive that intend to cause system harm)
If it works on another computer, the news points towards "a driver issue with your "Controller Drivers" and or system file issues" on your affected computer.
If it doesn't work on another computer, it's "likely bad and beyond repair"
If you wish to read up more on some of the mentioned steps here on my reply some of it is here: https://support.microsoft.com/en-us/kb/2694911 I suggest maybe running the SFC scan as laid out in steps in the article (Scroll down it to: "Run System File Checker (SFC) to check your files" section)
Other tips (I'd still do all these other tips if you have not already):
I understand my answer is long with lots of viewpoints to take here but keep me up to date here and I'll do my best to steer you in the right direction. If you've tried all this already, great just tell me what you've done and I'd be glad to provide more info as needed.
In you're reply if help is still needed after this feel free to respond in list format to just rule out things you've done so I know where you are in the process.
Posted 18 December 2016 - 01:48 PM
Since you can't boot into Windows most of what MichaelV702 has suggested can not be done conventionally. But if you have the installation media you can use it to access Repair or Command Prompt.
If you can't boot, but you have the installation disc, follow these steps:
Edited by dc3, 18 December 2016 - 02:13 PM.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
Posted 18 December 2016 - 02:12 PM
My apologies, late night forum browsing. Yes, if my instructions are not possible because you can't boot into windows the media drive with install media steps Arch mentioned would be good to use Command Prompt for troubleshooting. I was assuming after your OS booted that it would go into black screen with pointer issues past the welcome screen.
What you also may want to do is to see if you can get into your advanced options and use "Startup Repair"
a. Boot into Windows Recovery Environment using the Windows 10 USB or DVD.
b. Click on Repair your computer.
c. Click on Troubleshoot
In short the article will have you use the USB / Media drive to access those options since you likely won't be able to through normal means if your system won't boot. If you scroll down the article on that Microsoft page it will have the reply to that issue with the instructions for you and further down after will be the link to download the "Installation Media Tool"
My apologies for the wrong steps last night, let us know if we can be of further help
Posted 28 December 2016 - 11:03 PM
I suggest unplugging all usb drives and adapters and try booting. I have run into this many times with wireless Logitech mice and keyboards. After unplugging the adapter and restarting, Windows is able to boot without problem. This mainly happens to me after patch Tuesday updates.
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