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Persistent PUP. Gameo infection


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10 replies to this topic

#1 Pandaboy321

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Posted 17 December 2016 - 07:54 AM

Hi,

 

Since a few days ago, Malwarebytes has been detecting certain registry keys and folder labelled 'GoldenGate' as PUP.Gameo. I have tried to remove them via AdwCleaner and Malwarebytes but to no avail as both the registry keys and folder will always reappear after my computer has rebooted. A scan by both Avira and Emsisoft yielded nothing out of the ordinary. I hope you guys can kindly help me out. Thank you! 

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#2 nasdaq

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Posted 17 December 2016 - 10:27 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

CHR Extension: (Flash Video Downloader) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\aiimdkdngfcipjohbjenkahhlhccpdbc [2016-12-04]
CHR Extension: (Chrome Web Store Payments) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-06-04]
CHR Extension: (Chrome Media Router) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2016-12-12]
R2 ibtsiva; %SystemRoot%\system32\ibtsiva [X]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.

===


If the persists with this computer please run the Malwarebytes program and post the log for my review.

#3 Pandaboy321

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Posted 18 December 2016 - 05:17 AM

Hello,

 

Thanks for your reply. I have allowed Farbar to run the fixlist log and then I followed up with the scan with Malwarebytes after the computer has rebooted. However, the PUP detection still exists despite removing them twice. I have attached the Malwarebytes log as requested for your perusal. 

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Edited by Pandaboy321, 18 December 2016 - 05:19 AM.


#4 nasdaq

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Posted 18 December 2016 - 08:35 AM

Lets see what we can find in the Registry.

Please run the Farbar Recovery Scan Tool. Enter GoldenGate in the Search Box.
Click the Search Registry button, post the content of the Search.txt file in your next reply.

#5 Pandaboy321

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Posted 18 December 2016 - 11:06 AM

Hello nasdaq,

 

Here is the log as requested:

 

 

Farbar Recovery Scan Tool (x64) Version: 17-12-2016
Ran by user (19-12-2016 00:03:38)
Running from C:\Users\user\Desktop
Boot Mode: Normal
 
================== Search Registry: "GoldenGate" ===========
 
[HKEY_USERS\S-1-5-21-2450879419-1370404708-834364980-1001\SOFTWARE\GoldenGate]
 
====== End of Search ======

 

 


Edited by Pandaboy321, 18 December 2016 - 12:16 PM.


#6 nasdaq

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Posted 18 December 2016 - 02:04 PM


This filx will remove it.

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:

DeleteKey: HKEY_USERS\S-1-5-21-2450879419-1370404708-834364980-1001\SOFTWARE\GoldenGate

Reboot:

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

#7 Pandaboy321

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Posted 19 December 2016 - 06:26 AM

Hello Nasdaq,

 

I have applied the second fixlist as instructed. After rebooting the computer, I searched for "GoldenGate" again on Farbar and the same registry key that was targeted for removal is still present. A scan with Malwarebytes found the same 3 detections as before. Here is the fixlog as requested:

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 17-12-2016
Ran by user (19-12-2016 19:13:57) Run:4
Running from C:\Users\user\Desktop
Loaded Profiles: user (Available Profiles: user)
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
start
 
 
CreateRestorePoint:
EmptyTemp:
CloseProcesses:
 
DeleteKey: HKEY_USERS\S-1-5-21-2450879419-1370404708-834364980-1001\SOFTWARE\GoldenGate
 
Reboot:
 
End
*****************
 
Restore point was successfully created.
Processes closed successfully.
HKEY_USERS\S-1-5-21-2450879419-1370404708-834364980-1001\SOFTWARE\GoldenGate => key removed successfully
 
=========== EmptyTemp: ==========
 
BITS transfer queue => 583648 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 6348288 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 653435 B
Edge => 0 B
Chrome => 196793846 B
Firefox => 0 B
Opera => 0 B
 
Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 5770 B
NetworkService => 0 B
user => 40948786 B
 
RecycleBin => 2615 B
EmptyTemp: => 234 MB temporary data Removed.
 
================================
 
 
The system needed a reboot.
 
==== End of Fixlog 19:14:48 ====
 
I have also attached the Search log for your perusal.

Attached Files



#8 nasdaq

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Posted 19 December 2016 - 10:07 AM


Let try the old way.

Copy the text IN THE QUOTE BOX below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files" Once you have saved Right click the .reg file and allow it to merge with the registry.

Windows Registry Editor Version 5.00

[-HKEY_USERS\S-1-5-21-2450879419-1370404708-834364980-1001\SOFTWARE\GoldenGate]


Restart the computer when completed.

You can delete the fixme.reg file when done.

Keep me posted.

#9 Pandaboy321

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Posted 19 December 2016 - 12:53 PM

Let try the old way.

Copy the text IN THE QUOTE BOX below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files" Once you have saved Right click the .reg file and allow it to merge with the registry.
 

Windows Registry Editor Version 5.00

[-HKEY_USERS\S-1-5-21-2450879419-1370404708-834364980-1001\SOFTWARE\GoldenGate]


Restart the computer when completed.

You can delete the fixme.reg file when done.

Keep me posted.

 

 

Hello Nasdaq,

 

I have carried out the as stated above instruction and allowed the computer to reboot. However, the problem still persists after scanning and removing the detections with Malwarebytes. 



#10 nasdaq

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Posted 20 December 2016 - 09:55 AM


Well this is not malware and not my forte.

If I were you I would leave it alone.
The entry is not active and not doing anything bad.
Other than being reported by MBAM.

==

If you want to continue I suggest you start a new topic in the Windows 10 folder.
https://www.bleepingcomputer.com/forums/f/229/windows-10-support/

An expert with that Operating system may be able to help you removing it.

====

#11 Pandaboy321

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Posted 20 December 2016 - 10:23 AM

Hello Nasdaq,

 

Ok, no problem! Thanks for your help and Merry Christmas!






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