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Microsoft Security Essentials Turning Itself off


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#1 slivershell

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Posted 16 December 2016 - 04:16 PM

This started maybe two weeks ago? Whenever I would sign onto my desktop PC and get on Google Chrome, I would get a message telling me that Microsoft Security Essentials was off. I would turn it on, do a scan and all would be good. Lately, during the scan it would stop saying the program couldn't complete the scan and it would turn off again. I would repeat the process, turn on the program, start the scan and sometimes it would complete the scan. Other times would take a few tries. Also, I can't launch my Steam games...

 

I tried restarting my computer, but I'm faced with the same problem. I tried updating, but it would freeze. Went to restore it, but there's no restore point. I think got infected.

 

Help?



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#2 HrcaA3000

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Posted 16 December 2016 - 04:18 PM

Which version of Windows you use?



#3 slivershell

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Posted 16 December 2016 - 04:19 PM

Windows 7 professional. Sorry, forgot about including the important stuff.



#4 HrcaA3000

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Posted 16 December 2016 - 04:24 PM

First of all, scan your computer for viruses with Malwarebytes Anti-Malware.

 

https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/dl/344//

 

Then, I recommend you to uninstall Microsoft Security Essentials from Control Panel.

Then, download Microsoft Security Essentials from link below.

 

https://www.microsoft.com/en-US/download/details.aspx?id=5201


Edited by HrcaA3000, 16 December 2016 - 04:31 PM.


#5 quietman7

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Posted 16 December 2016 - 04:38 PM

If you don't want to pay, then I would recommend either Sophos Home Free Antivirus or Bitdefender Anti-virus Free Edition if you prefer not to use MSE or if looking for a good alternative.

For more suggestions see Choosing an Anti-Virus Program.
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#6 HrcaA3000

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Posted 16 December 2016 - 04:48 PM

If you don't want to pay, then I would recommend either Sophos Home Free Antivirus or Bitdefender Anti-virus Free Edition if you prefer not to use MSE or if looking for a good alternative.

For more suggestions see Choosing an Anti-Virus Program.

I agree.MSE has very low protection.



#7 slivershell

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Posted 19 December 2016 - 07:51 PM

Alright, I did what HrcaA300 suggested, got Malwarbytes to scan my computer and clean it. Then I got rid of MSE and installed Sophos Home Free Antivirus. Did another scan with that to get rid of a few stragglers. Now I have a whole another issue, which is my computer freezing. Ctrl alt delete doesn't do anything, so I would have to do a hard reset. I also have something called AppRider pop up under the Sophos antivirus threat list. I used adware cleaner to get rid of it, but it came back. 

 

Could AppRider be why my computer is freezing? And how do I get rid of it for good?



#8 quietman7

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Posted 19 December 2016 - 08:13 PM

I moved this topic to the Anti-Virus, Anti-Malware, and Privacy Software because the topic title was related to MSE and this area was more applicable.

AppRider is classified as a potentially unwanted application (PUA) by some anti-virus vendors and potentially unwanted program (PUP) by others. One characteristic of these programs is that they insert themselves (components) into various areas throughout a computer's operation system to include browsers, hidden folders and windows registry making it more difficult to remove.

I suggest you start a new topic in the Am I infected? What do I do? forum for assistance with checking your system more thoroughly for adware and PUPs.

If you want a more comprehensive look at your system for possible malware by experts, there are advanced tools which can be used to investigate but they are not permitted in this forum. Please follow the instructions in the Malware Removal and Log Section Preparation Guide. When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum for assistance by the Malware Response Team.
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