I'm an IT Consultant and have a client that insists on using IE on Windows 10, eventhough I have explained, and they have acknowledged, that it's not the best browser, it's lacking security updates, doesn't render all modern sites correctly, etc. They even know that at somepoint in the near future Microsoft will stop providing any updates to it and they will be forced to sitch to Firefox (ideally in my opinion), Chrome, or Edge.
A few months ago, during a conversation about protecting his computers, we discussed renewing MBAM Premium. He decided to go ahead and subscribe. When we did so, there was a special offer including Malwarebytes Anti-Exploit, I suggeste to go for the extra protection based on the special pricing offered.
I didn't know this for a few months, but MBAE was causing IE to crash regularly. Firefox, Chrome, and Edge, no issues. We ended up having to open a ticket with Malwarebytes support, which unfortunately was email only and took 2 weeks to get any traction as replies would come at 3am EST and you can't call them for support either. It was frustratingly slow. They provided clean tools to uninstall their apps cleanly, and log collection tools to provide them with logs. They could not reproduce the issue, they provided a patch, which lowered the frequency of IE crashing, but didn't eliminate the crashing. They even suggested we try the 3.0 beta, which we did. It seemed to resolve the issue, but over the last 2 weeks, the issue is still there, although much less frequent. And now the client tells me it's happening on his other PC (identical model and with Windows 10), but not his old Visat laptop which also has one of the licenses.
So now he wants an alternative to MBAM/MBAE. For AV he has Windows Defender. While I'm happy to install Norton Security Standard/Deluxe/Premium 2017 or BitDefender Internet Security 2017, I believe a dedicated Anti-Malware app with real time scanning is more of a direct alternative than an AV app with AM protection. Unless I am wrong. Anti-Ransomware and Anti-Exploit would also be nice to have integrated. Do any of you have any expert opinions?
In my research, what I would recommend to a business client (based on a healthy budget) is the following layered approach:
1) BitDefender (via their Cloud Security for MSP platform) with local and cloud scanning, and low system resource requirements, and multi-OS support
2) WebRoot cloud only scanning (also through their MSP platform), which is as far as I am aware, designed to not interfere with traditional AV or AM, and extremely low system resource requirements, and multi-OS support
3) Malwarebytes EndPoint Security which as far as I am aware does not interfere with traditional AV, moderate system resource requirements, still Windows only, but
Symantec/Norton may be a suitable alternative to BitDefender, but as of a year ago when I analysed this for a client, they didnt have cloud scanning, that may have changed.
But for consumer/SOHO, I'm not sure of what to suggest as an alternative to MBAM/MBAE.
As long as pricing is comparable to MBAM, and the vendor is ligitimate and provides an effective solution, then I will consider them.
Thank you in advance for the suggestions.
Edited by mytechnerdca, 16 December 2016 - 12:44 PM.