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Slow computer and remote access


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2 replies to this topic

#1 reploid

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Posted 16 December 2016 - 05:18 AM

Hi everyone,

 

I'm running Windows 10 on a 2015 Dell XPS 9550 with a i7-6700 HQ and a Geforce 960M and Intel 530 integrated graphics. I have been having two related (I think) issues for some time now. Frequently, my framerate will stutter and slow in all applications and I'll experience input lag. Whenever this happens, MSI afterburner shows the integrated GPU jumping to 100% utilization, despite there being no visible processes running which would cause that level of load on the integrated GPU. Additionally, I've had an episode where someone was remotely operating my computer, so I assume I have a RAT or something of the sort. These issues started after I (stupidly) clicked a redirect URL from someone on Craigslist, so I assume that's where it came from, though I can't be sure. I ended up doing a clean install of windows, but the GPU problem didn't go away, and today someone hijacked my computer again, so clearly the reinstall did not remove the virus. I have windows defender running and some free program called Bytefence. Before the reinstall, I had Panda running. At this point, I'm at a loss as to what to do. I have many important documents, so simply wiping the hard drive isn't an option. Do I need to buy an external drive and move everything there? Will that even be enough? 

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#2 nasdaq

nasdaq

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Posted 17 December 2016 - 09:42 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove this program via the Control Panel > Programs > Programs and Features.
ByteFence Anti-Malware (HKLM-x32\...\ByteFence) (Version: 2.7.0.7 - Byte Technologies LLC) <==== ATTENTION
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

(Byte Technologies LLC) C:\Program Files\ByteFence\ByteFenceService.exe
() C:\Program Files\ByteFence\rtop\bin\rtop_svc.exe
() C:\Program Files\ByteFence\rtop\bin\rtop_bg.exe
(Byte Technologies LLC) C:\Program Files\ByteFence\ByteFence.exe
GroupPolicy: Restriction <======= ATTENTION
CHR DefaultSearchURL: Default -> hxxp://srch.bar/{searchTerms}
CHR DefaultSuggestURL: Default -> hxxp://srch.bar/?s={searchTerms}
CHR Extension: (Zoom) - C:\Users\emper\AppData\Local\Google\Chrome\User Data\Default\Extensions\lajondecmobodlejlcjllhojikagldgd [2016-11-06]
CHR Extension: (Chrome Web Store Payments) - C:\Users\emper\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-11-05]
CHR Extension: (Chrome Media Router) - C:\Users\emper\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2016-12-15]
CHR HKLM\...\Chrome\Extension: [pilplloabdedfmialnfchjomjmpjcoej] - hxxps://clients2.google.com/service/update2/crx
CHR HKU\S-1-5-21-976172840-2063431966-2910617412-1001\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [pilplloabdedfmialnfchjomjmpjcoej] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [pilplloabdedfmialnfchjomjmpjcoej] - hxxps://clients2.google.com/service/update2/crx
R2 ByteFenceService; C:\Program Files\ByteFence\ByteFenceService.exe [146912 2016-10-31] (Byte Technologies LLC)
R2 rtop; C:\Program Files\ByteFence\rtop\bin\rtop_svc.exe [254280 2016-11-07] ()
S2 InstallerService; C:\Program Files\TrueKey\Mcafee.TrueKey.InstallerService.exe -originalversion 4.4.127.0 [X]
S3 dbx; system32\DRIVERS\dbx.sys [X]
Task: {088B119C-E755-4EF6-AF99-378923B26446} - \Intel\Thunderbolt\Start Thunderbolt service on boot if driver is up -> No File <==== ATTENTION
Task: {4C2FB93E-7133-4CD1-BCEA-8030CF4E023C} - System32\Tasks\ByteFence => C:\Program Files\ByteFence\ByteFence.exe [2016-10-31] (Byte Technologies LLC) <==== ATTENTION
Task: {574DA14A-F6FA-47CB-AD52-09144026365D} - \Intel\Thunderbolt\Start Thunderbolt application on login if service is up -> No File <==== ATTENTION
Task: {773DDB61-7648-459D-8E61-A0BA2210E054} - System32\Tasks\ByteFence Scan => C:\Program Files\ByteFence\ByteFence.exe [2016-10-31] (Byte Technologies LLC) <==== ATTENTION
Task: {7F165D3D-CCBB-4A47-8FD3-5FE8E2098164} - \Intel\Thunderbolt\Start Thunderbolt application when hardware is detected -> No File <==== ATTENTION
Task: {E6010D43-6AE7-4B59-8E67-EC78FD8E8E96} - \Microsoft\Windows\NetCfg\BindingWorkItemQueueHandler -> No File <==== ATTENTION
Task: {FAFE2D21-9E40-454A-9539-8E58192D5912} - \Intel\Thunderbolt\Start Thunderbolt service when hardware is detected -> No File <==== ATTENTION
2016-11-07 21:36 - 2016-11-07 21:36 - 00254280 _____ () C:\Program Files\ByteFence\rtop\bin\rtop_svc.exe
2016-11-07 21:36 - 2016-11-07 21:36 - 00565064 _____ () C:\Program Files\ByteFence\rtop\bin\rtop_bg.exe
C:\Program Files\ByteFence

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs and let me know what problem persists with this computer.

#3 nasdaq

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Posted 23 December 2016 - 09:11 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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