I am helping a friend who got caught in the Microsoft pop up screen and called the number for help. He let them get into his machine. I know have his laptop and have not started it as:
#1 - Will it be able to infect my network?
#2 - While on the phone with him, I had him hang up on the guy, and power down the machine.
#3 - When he powered it back up it goes to a sign on screen requiring a password, but this is not the normal Windows sign on screen.
The supposed tech support has him go to internet explorer and go to microsoft exmote <dot> com and type in 189026756, which he did. The tech guy was roger mark, yeah right. He was good, even gave him his tech support id# 1149.
He called me as the guy told him he needed Network Security, Microsoft Activator and IP Address Protect. All for the very low price of 1year @ $149.99, 5 year for $299.99 and Lifetime $449.99.
Needless to say, this guy downloaded something. I have not tried to start up the laptop as I am fearful that it will infect my network. And yes it will automatically tie into my network as I've done work on it before and left my network name and password on their computer. (won't do that anymore).
What would you suggest that I do, just wipe out everything and reload windows and start from scratch or try to find out what they loaded on this machine and try (with your help) to clean it??
Thanks much for your help.
Edited by hamluis, 15 December 2016 - 03:49 PM.
Moved from MRL to AII - Hamluis.